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Customer Support Qa Engineer

Location:
Shelton, CT
Posted:
April 17, 2023

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Resume:

NANDA KULKARNI

adwlk2@r.postjobfree.com• 203-***-**** •CT

https://www.linkedin.com/in/kulkarninan/

QUALITY ASSURANCE ENGINEER

Summary:

QA Engineer with 6+ years of experience working on Agile based projects.

Experience in leading QA team in successful product launches.

Experience in streamlining internal process to address Production Customer Support issues.

Experience in testing Enterprise, Mobile & Network Security related products.

Experience in testing Web Service (SOAP, REST) using tools like Postman, Ready API, Soap UI, Mule -RAML API console.

Experience in translating Business requirements to Use Cases, Creating Test Plans, Test Cases and Traceability Matrix.

Experience in authoring and executing Smoke, Functional, Regression Integration, Browser Compatibility, Database, End-to-end, Localization and UAT testing.

Experience in writing and executing SQL queries.

Experience with Web-based Test management and Defect tracking tools such as ALM, Quality Center, Jira& Helix.

Experience in testing Finance related applications interfacing with Sales Force application.

Experience in testing Casino Gaming related applications on various devices like Kiosks, iPhone, iPad and android phone.

Experience in testing Energy related applications using Imperva fire wall.

Good working knowledge on Version control and Build management involving ClearCase, GIT, Maven, ANT, Jenkins.

Good working Knowledge on core Java and Selenium automation tool using TestNG framework.

PROFESSIONAL EXPERIENCE

Absolute Software -Cyber Security Aug 2022-Apr 2023

Key project:

Remote Browser Isolation (RBI): A software that creates a virtualized browser in a container of webpages to be rendered discreetly from the endpoint’s hardware and operating system.

Worked with Product management and development team to define clear acceptance criteria, translate requirements to Use Cases leading to creation of robust set of test cases.

Authored, Peer reviewed test cases in Helix resulting in complete test coverage.

Deployed Virtual machines (VM), installed Secure Access client on VM’s, upgraded the Secure Access client software to latest build and tested the product leading to identification of RBI inconsistencies across multiple browsers.

Configured Web Reputation policies and protection levels in server console to test remote browser isolation for hosts and websites resulting in early detection of device incompatibilities.

Tested Authenticator applications (Forticlient, Microsoft, Duo Mobile, Google Authenticator etc.) on Mobile devices across various browsers (Safari, Edge, Firefox, Chrome) and identified browser and authenticator application functionality issues.

Performed localization testing on devices (Android, iOS, iPad, Mac, Windows vm), logged defects and followed it through resolution.

Iroquois-Natural Gas Mar 2019-Jun 2022

Iroquois Application Suite: A web-based software suite consisting of applications such as Shippers Service Request, IOL web,

Info Postings which enables new and existing clients initiate business with Iroquois.

Created Test Data for Test environments.

Led Product documentation effort for Users Guide.

Participated in change control, created/ updated test plans& test cases ensuring complete test coverage.

Performed functional testing on applications (IOL, Info Postings, Shippers Service Request) per North American Energy Standard Board (NAESB) using Imperva firewall resulting in identifying and resolution of functional issues.

Mohegan Sun -Casino&Gamining Nov 2014-Jan 2019

Mohegan Sun Application Suite: A Patron Management software system accessible via Point of Sales (POS) iPad, Kiosk and Website.

Participated in Agile Sprint planning, provided inputs for story / feature acceptance criteria, creating high-quality product with low defect rate.

Contributed to application migration from legacy system to a high-performance system with mobile based user interface. Performed Smoke, Functional, Regression, Integration and Database testing on product leading to increase in product sales.

Performed SOAP/REST web services testing using SOAP UI, MULE API console to test Middleware MULE ESB and transaction modules such as Momentum dollars, Comps, Coupons, Gift Cards etc. resulting in bug free and high-volume transaction processing system.

Identified test cases for automation resulting in 30% reduction in manual testing effort.

Trained end users, reviewed documentation, reproduced client reported issues, logged defects in ALM facilitating resolutions with shorter turnaround time.

Coordinated with cross functional teams to develop use case scenarios for integration testing with 3rd party applications such as Bally loyalty, Adobe Campaign etc.

AT&T-Vantiv-Payment Processing Jan 2014-May 2014

Merchant Enabled Boarding Application: Vantiv is a Financial Company with vast product line that includes Mobile based applications that integrate with third parties like AT&T, Bussey bank and Fifth Third bank.

Modelled the workflow in STARC (an in-house modelling tool), authored Test cases in Quality Center, performed Functional testing for a Sales Force based mobile checkout application leading to a fully functional merchant boarding system.

Enhanced existing test suite to provide coverage for feature enhancement and Regression testing and logged defects in Quality Center.

Created platform metrics and performed application UI testing on various browsers ensuring browser compatibility.

EDUCATION & AWARDS

Masters in commerce, Osmania University.

PG diploma in computer applications, Osmania University.

Mohegan Sun 2016 Micimee Award winner for outstanding attendance.

Volunteered for Barret Jackson (an antique car show event) held at Mohegan Sun.



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