RICK A. REYES

** ********* **** *

Henrietta, NY 14467

adwljs@r.postjobfree.com Cell-954-***-****

OBJECTIVE

To obtain a position with a dynamic organization that will enable me to utilize my natural ability and prior background in establishing solid working relationships with people and building a successful team. The goal is to source new opportunities, increase overall knowledge, and to be recognized as a valuable resource for achieving consistent results in each and every endeavor we pursue as a team.

PERSONAL PROFILE

Self motivated entrepreneur with a broad based background in leadership and building relationships. I have a strong background in developing a team. My strengths are with the customer experience, contract administration and managing risk for the company Effective communication and working contractors and vendors to maximize the customer experience is my key asset. It is important for me to watch, look, and listen before I act

02/2019 to Present

SCHOOL BUS DRIVER For Rush Henrietta Central School district 09/2017 to 02/2019

UBER DRIVER, Dade, Broward, Monroe Counties

PROFESSIONAL EXPERIENCE

Lowe’s Home Improvement 03/08/2010 to September 2017 Project Specialist Exteriors-

In-home consultations and completion of residential exterior projects. Work in all facets of installation construction related to windows, doors, gutters, decking, siding, HVAC, generators, fencing and roofing. Responsible for managing relationships with contractors, production office, and store associates and managers.

Responsible for training, sales associates and specialists in qualified lead generation and new business growth. Maintain continued margin growth of 25% and increase annual sales growth by 20%. Work effectively with my production team to complete projects in a timely fashion with a 100% of customer satisfaction that will generate future business opportunities via referrals. Increase product knowledge through self tutorials and working closing with the on job site contractors, inspectors and the city personnel.

I have been able to improve the overall customer satisfaction of Lowe’s contractors and consumers by managing all aspects of Lowe’s contracts such as risk management, cost effectiveness and utilizing integrity when matching product to consumer and or contractor,

Currently handling all negotiations of contracts with multiple cities, building contractors, permit office and residential consumers. With the proper utilization of tools available at hand I have built strong relationships with contractors, company vendors, city development employees and residential home buyers, while staying customer focused and service oriented in all departments. LICENSE’S

All Lines Adjuster (active)

Specialty Builder (inactive,voluntary)

CDL CLASS B, with air brakes, P&S endorsements

King Neptune’s Pools

1997-2009

Owner/ operator

• Initiated the development of a residential-commercial swimming pool and maintenance business from the ground floor

• Generated annual revenues exceeding $250,000, significantly enhancing the value of the company when it was eventually sold in 2009. Established the overall growth of the company through the development of commercial accounts including rental communities and condominiums in Broward and Palm Beach Counties. Supervised sub-contractors in the renovation and remodeling of both residential and commercial pools. Handled all individual and commercial bids, proposals and work orders for the entire company. Through effective follow-up demonstrated low attrition and constant referrals through word of mouth.

• Also, very skilled and have extensive knowledge of plumbing, electrical, .mechanical and carpentry. Able to diagnose and repair in all areas.

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Old Forge Properties (Enchanted Forest/Water Safari

(Manager) 2009

• In addition to running my own business I was employed at above mentioned in New York where I assisted in the installation of a new water slide, I installed pumps, laid pipe and assisted in construction of new slide. Also, managed all aspects of operation in The Island section of the Theme Park; including, but not limited to; water sanitation, employees, and guest service, mechanical and general maintenance during operation from April till September of 2009.

General Mills /Darden Restaurants / dba Red Lobster Associate General Manger (1988-1997)

• Served as a general manager and supervised a staff of 25-50 employees. Managed entire P&L, Food, Beverage and Facilities

• Handled all customer complaints and all issues concerning the staff on a daily basis

• Met and exceeded goals consistently reducing costs by 20% from effective ordering and monitoring of restaurant supplies

• Succeeded and built a dynamic team with high service scores for award winning customer satisfaction

• Handled all the employee scheduling, restaurant ordering, inventory accounting and hire and firing .Exceeded goals consistently and grew the bottom line of the franchise

• Strong leader and assisted in guiding a staff to pursue higher positions in the company

Independent Life Insurance Company 1979-1988 L.U.T.C Graduate

• Sales Manager and responsible for the sales and production of six agents for debits located in Broward County

• Set specific goals in the development of individual agent’s book of business focusing on retention and growth

• Successfully set up weekly sales meetings and motivated a team of agents to consistently exceed sales quotas and winning President’s Club for production eight years in a row

• Achieved personal goals and exceeded expectations for growing insurance revenues and was awarded Million Dollar Sales Club for 7 years in a row and Sales Manager President’s Award for eight consecutive years

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