Kimberly Kyle

HEALTHCARE CUSTOMER S E RVICE

R E P

Details

619-***-****

adwljn@r.postjobfree.com

Skills

Decision Making

Time Management

Leadership

Customer Service

Ability to Work Under Pressure

Initiative and Problem-solving

Abilities

Public Speaking

Communication Skills

Profile

Outgoing and passionate Healthcare Customer Service Rep with over 7 year's experience with Kaiser Permanente. Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship's with clients. Excellent time management skills extremely goal oriented and dedicated to increasing sales. Skilled in Public Speaking and ready to join your team!

Employment History

Account Administrative Rep, Kaiser Foundation Health Plan, San Diego NOVEMBER 2 0 1 9 — PRESENT

Assist in Customer Resolution for Kaiser Employers/ Brokers for 55,000 Commercial Groups.

Provide excellent customer service conflict resolution for members Process terminations, demographic changes, update systems and billing for Kaiser Commercial Small Groups.

Maintain rigid deadlines, productivity, and meet all auditing criteria above average consistently.

Work with Kaiser Brokers and General Agents providing customer resolutions and resolving escalated issues.

Educated and trained in Healthcare Marketing, Management, and CMS guidelines. Account Administrative Rep, Kaiser Foundation Health Plan, San Diego MARCH 2 0 1 4 — NOVEMBER 2 0 1 9

Provided telephonic problem resolution to Member Services representatives call center and local member services, sales agents, internal customers, and members regarding all Medicare escalated issues.

Reconciled various discrepancies with Medicare and the Center of Medicare and Medicaid Services.

Processed escalated Investigative reviews and provided customer resolution on escalated matters.

Loan Processor/Underwriter/Customer Service Rep, Rivo Holdings, San Diego

F EBRUARY 2 0 1 1 — DECEMBER 2 0 1 3

Managed the process of resolving complicated and sensitive employer-initiated concerns in order to build purchaser loyalty and retain membership. Approved loans within specified limits, and referred loan applications outside those limit's to management for approval.

Prepared loan request papers; and forward findings, reports, and documents to the appraisal department.

Owner/Sales, Gold Refinery, San Diego

2 0 0 8 — 2 0 1 1

Certified Gold / Sales Rep (Home Based Business).

Put together and conducted various presentations for customers. Built large customer base, by following up on leads and conducting web based searches geographically.

Generated a personal volume of $10,000 to $20,000 monthly purchasing and sales. Education

Bachelor Healthcare Administration, Colorado State University, ONLINE MAY 2 0 2 1 — PRESENT

Communications, San Diego Christian College, San Diego MAY 2 0 1 5 — MAY 2 0 1 5

Completed several courses in Public Speaking and Communications. Extra-curricular activities

Public Speaker/Teacher, Calvary Chapel Perfect Love, San Diego JANUARY 2 0 1 5 — PRESENT

Lead and supervise a vibrant weekly women's study group. Trained in Public Speaking and speak at women conferences throughout the country.

Teach a weekly study on Youtube and Facebook Live. References

References available upon request

Courses

Medical Administration and Coding, Valley Career College AUGUST 2 0 1 1 — JANUARY 2 0 1 2

Web Based Virtual Assistant, Grossmont College

JANUARY 2 0 1 3 — J ULY 2 0 1 3

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