Demetra Peterson

***** ***** ******,********, *** York

727-***-****

adwlie@r.postjobfree.com

Accomplishments

Over twenty years of experience providing exceptional administrative services. I have proven skills in information technology, customer services, quality assurance testing, and documenting functional and technical requirements. I possess strong interpersonal skills, an excellent work ethic with self-discipline, sound judgment, and verbal and written communication skills. Strengths:

• Computer & Data Entry Skills

• Highly Motivated, Adaptable, and Flexible

• Attention to Detail

• Microsoft Office

• Writing Procedure

• Training & Development

• 10 Key Touch

• Problem Solving

• Analytical

• Agile/SDLC Methodology

• Project Management

• Software Testing

Professional Experience

May 2022- present: Airport Operations- JetBlue Airways

• Tag, lift and handle Customer luggage.

• Announce flight arrivals, departures, and pre-boarding information via the public address system.

• Communicate with our Customers to keep them constantly informed.

• Offer ancillary products to our customers such as “even more speed” and “even more space.”

• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers.

• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat pockets, and floor.

• Operation of airport equipment, e.g., Customer enplaning/deplaning equipment such as a Jet bridge, Turbo way, airstairs, etc.

• Assist customers with special needs, e.g., Customers who need assistance in boarding.

• Crewmembers will be required to perform and/ or rotate through all Airport operations-related functions

(gate, ticket counter, etc.)

• Other duties as assigned for operational needs.

October 2013- August 2022: FPA Lead- Patient Coordinator -Mount Sinai Hospital Martha Stewart Center for Living Geriatrics, Palliative Care Department

• Provides work direction, guidance, coaching, and training for staff with varying degrees of knowledge. Fosters an environment of open communication and teamwork in support of the department and organization’s goals and objectives.

• Works cohesively with the Geriatrics and Palliative Care providers to facilitate patients’ care plans by taking part in daily huddles/monthly case discussions, interdisciplinary team meetings, facilitating appointments, and coordinating information and continuing care requirements.

• Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors (when applicable)

• Serves as primary patient contact for all non-clinical questions an refers to clinical issues to the clinical staff. Check material submitted for supervisors’ attention to ensure all relevant data, authorizations, ad pertinent information are included.

• Works as a liaison with the clinical team, patients, and clinical staff to connect patients with relevant internal/external resources with other departments, units, or care centers, as well as within own department, to ensure effective coordination of work activities, and compliance with department and organization policies & procedures. Establishes and maintains confidential documents and official records. Follow all HIPAA and any other governmental or state agency requirements regarding the handling of PHI documents. Prepare unit written and verbal reports including but not limited to bi-weekly updates, accomplishment reports, data and program summary, presentations, and perform other administrative details.

• Contact insurance carriers for patients’ pre-certification; consult with Department/Practice Manager with respect to patients’ needs or address escalated issues.

• May document in the electronic medical record and other electronic systems as required. May 2011 – October 2013: Fellowship Program Assistant/Flex Staff Mount Sinai School of Medicine -Hematology/Oncology Department

• Create and support multiple databases for the Office’s recruitment activities, and community outreach, and developed a partnerships evaluation system. Managed the Office’s Volunteer and Training Program, taking part in customizing letters for the fellowship program's academic and clinical requirements to ensure accreditation standards are maintained. Organizing and easing the efficient management of the medical students rotating by supporting their databases required for easy access.

• Excellent communication, writing, research, analytical, organizational, interpersonal, time-management, and multi-tasking skills, including the ability to take initiative, prioritize duties, pay close attention to detail, prioritize tasks, and work independently and under pressure to meet specific deadlines.

• Provide ongoing leadership and project management and oversee progress on implementation. • Assisted with applications on monthly basis by matching up physician’s-in-training documents as required by programs. VSAS (Visiting Student Application Services)

• Assisting physician-scientists and researchers by assembling their research applications with accuracy and obtaining approval from the grant committee and chairperson before submission to the Grants and Contracts Office (GCO) and Institutional Review Board (IRB). Maintained research files and ensured the distribution of the most recent versions of protocols and consent forms.

• Prepare and track work orders and requisitions, travel requests, vouchers, check requests, petty cash Additionally, ensure the proper functioning of office equipment, orders, repairs, etc Programming and Software Skills

*Microsoft Excel, Word, Access, PowerPoint, Project, SharePoint, and Publisher

*People Soft, Image Now

*Outlook, Lotus Notes and Internet Proficient

*Cerner, EPIC, Passport, par8o, ERAS, Sinai Central, New Innovations, HDX, Softlink, Oracle, Amion, NaviNet

(Intermediate) and Med iSOFT Practice Management

Qualification

• State Certification in Adult Home Care

• State Certification in Behavioral Studies and Mental Health

• Certificates in CPT/HCPCS- Coding, ICD-10

• Certificate in Anatomy& Physiology

• Certificate in Medical Terminology

Education

• Mental Health/Behavioral Studies, Central Texas College, Killeen, TX 2001 State Certification

• Medical Office Specialist, Business Technical, Clearwater, FL 2010 State Certification References

Upon Request

Contact this candidate