TANYA LAPRATT

Cell: 204-***-****

adwlia@r.postjobfree.com

CAREER OVERVIEW

Client Service Leader who specializes in quality service, customer retention, productivity, and team management.

Friendly Customer Service Manager with can-do attitude and willingness to always help.

Bookkeeper with a strong attention to detail and an outstanding work ethic.

Capable & committed to keeping accurate accounting records.

Possesses a natural knack for numerical accuracy and calculating balances.

CORE STRENGTHS

· Strong organizational skills

· Large cash/check deposits

· Invoice processing

· Telecommunication skills

· Adaptive team player

· Opening/closing procedures

· Energetic work attitude

· Courteous demeanor

ACCOMPLISHMENTS

Customer Service · Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports · Provided required daily, weekly, and monthly reports listing sales figures and client records.

Database Maintenance · Assisted in the managing of the company database and verified, edited, and modified client information.

WORK EXPERIENCE

08/2020 to 01/2023: Store Manager

Mikisew Trading Co. – Island Lake, MB

Hired and provided training for new employees

Maintained weekly staffing schedules

Maintained daily bookkeeping, weekly deposits and A/R of accounts

Successfully overseen day-to-day operations

Maintained store inventory and ordering of merchandise

02/2020 to 04/2020: Administrative Assistant

Crisis Unit, IERHA – Selkirk, Manitoba

Provided Administrative assistance to the Crisis Workers,

Nursing staff and Supervisors. Ordered supplies, accurately maintained paperwork

And data entry.

08/2017 to 02/2020: Scheduling Clerk

Selkirk Home Care, IERHA - Selkirk, Manitoba

Assisted with providing training for new employees

Successfully maintained HCAs bi weekly schedules

Aided in reducing overtime hours

Organized necessary training for HCAs

11/2012 to 05/2015: Client Service Leader

H & R Block Canada - Selkirk, Manitoba

Successfully managed up to 7 team members.

Reduced employee overtime by effectively delegating tasks and scheduling.

Monitor the daily activities of local office.

Provide detailed daily, weekly and monthly reports and updates to senior management.

Training new employees in office policies and procedures.

Accepting and accurate processing of client payments.

Handle cash and deposits using the proper accounting procedures and documentation.

Processing confidential tax form information.

Assist with payroll preparation and data entry into cumulative payroll document.

04/2009 to 08/2012: Office Manager

Monkman Family Funeral Home - Winnipeg, Manitoba

Verified details of transactions, including funds received and total account balances.

Opened and managed new client accounts.

Conducted month-end balance sheet reviews and reconciled any variances.

Researched and resolved billing and invoice problems.

Issued paychecks to vendors and suppliers.

Maintained accounts receivable documentation electronically and on paper.

Handled cash and deposits using the proper accounting procedures and documentation.

Processed journal entries, online transfers and payments.

Cosmetic application, dressing and casketing.

Assisted with funeral arrangements.

05/2008 to 01/2009 Administrative Assistant

Argus Industries - Winnipeg, M B

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Served as central point of contact for all outside vendors needing to gain access to the building.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed the day-to-day calendar for the company's senior director.

Received and distributed faxes and mail in a timely manner.

Verified that information in the computer system was up-to-date and accurate.

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

EDUCATION

2007 Digital Publishing

Center for Distance Education - Sydney, Nova Scotia

1997 Computerized Office Procedures / Bookkeeping

Academy of Learning - Selkirk, M B

1995 Advertising Arts

Lord Selkirk Regional High School - Selkirk, MB

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