James Gonzales

**** ** **** *** *****, Fl *****

720-***-**** · adwlhy@r.postjobfree.com

Objective:

To find a career that offers Growth opportunities, security and a positive work environment, to build healthy relationships with co-workers for a long term career. Qualifications:

I am dependent, and have excellent Customer Service Skills, I am a very Optimistic person, always looking on the “brighter side of things“. Customer Satisfaction is # 1 with me which I have displayed throughout my working career. I am a team player, and multi-tasking provides a positive challenge for me. I am trust worthy, independent worker that gives 110%. Education:

5/19/2014 – 6/25/2014 – CDL United States Truck Driving School Work experience:

11/2014 - Present – Evraz Recycling - Denver

Duties included working inside scale house and Non-Ferrous, where trucks were weighed, then the scrap was sorted and dumped. Cut checks for our customers that bring recycled material, maintained great customer service in this position, a lot of 1 on 1 on a daily basis. Matched invoices for payment, answered phones, helped in the warehouse by loading conveyor with scrap, adhering to the PPE requirements for safety. Loaded / Unloaded trucks using side dump/lift. Helped maintain a positive morale within the business, I was responsible for the safety meetings to which I reviewed the safety procedures. Dispatch Duties: learned how to move freight into Evraz as well as shipping Crown containers overseas, used required labeling and bill of lading. Driving Duties: Here I make runs to existing customers, and either drop off / pick up the roll-off containers of recycled material, built customer relationships in a positive way to retain their business. Performed maintenance on the trucks per DOT inspections, pre-trip/post trip logged info. 8/2014 – 11/2014 - RAC Transport – Driver

From Dispatch I deliver bulk materials via 30' box truck to Lakewood, Golden, Wheat Ridge and Denver areas, check bills of Lading and verify customer order before delivery, then in the afternoon I am dispatched to pick up bulk materials in these same areas to return to RAC to be reloaded on other trailers.

2007 - 7/2014 Counter Sales Eaton Sales & Service, LLC Denver, Co - Counter Sales Sales for Petroleum Equipment, Fuel Pumps, Hoses, Nozzles, Breakaways, Pulsars, hand pumps decals etc. Also sold Vertical Tanks as well as Horizontal tanks up to 60,000 gallon. Supplied all equipment to run a fuel station. Distributor for many petroleum outfitters such as OPW, GRACO, MORRISON BROS, GORMAN RUPP, TUTHILL, BLACKMER, etc. Customer Service included taking customer calls or greeting customers as they walked in,building a rapport with them and maintaining their business. Writing up sales orders, pulling parts room inventory and staging them for “ WILL CALL”. On occasion I will personally deliver parts to the customers to retain my relationships with them for future business. Putting a face with the name is very important to me, it creates relationships with customers on not only a professional level, but a personal one as well. Purchase Orders were created when Inventory would get low or if an item was to be “Red-Labeled” (overnight shipment). I was also in charge of ordering product for the Construction department this included Fuel pumps, hoses, Piping, decals, EPA regulated vents and drop tubes. Inventory Control: First in first out, stock shelves, pull parts for orders and allocate them from inventory via sales order, phone orders, email orders, online orders, basically anything that comes from out of our warehouse. Service Repairs: I was responsible for writing these up as they came into the counter sales department. Red tagging anything that needed repairs and forwarded them to the service department. Followed up and relayed progress to the customer, in timely fashion. Collections: Was responsible for calling my customers with outstanding balances on their accounts of 30 days or more. Collecting payments via mail, or processing Credit Cards using our online merchant. Cores/Warranty: These products are carefully inspected for Core or Warranty credit using serial numbers or purchase order dates as well as manufacturer date codes. 2002 - 2007 Grocery Manager Albertson’s_64th & Indiana /92nd & Sheridan – Arvada,Co Oversaw all Operations within the store. Including Safety rules and regulations. Sales and Inventory control. Managed full daytime as well as night time crews, scheduling of shifts,maintained coverage where needed. Communicated with upper management via email/phone as well as holding team meetings. Listened to customer concerns as well as staff concerns. Resolved issues when they would arise. Created a positive work environment for my employees. Maintained loyalty within my crew, offered incentives, contests and a lot of praise for a job well done. 2000 - 2002 Manager (Daytime) Albertsons _64th & Indiana – Arvada, Co Was responsible to oversee Sales, overall balancing of Tills and the Safe for bank deposits. Reconciled any discrepancies found. Managed a full day crew as well as different departments within the store, which calculated to about 110 total employees. Created a positive working environment as well as a positive moral between crew members. Implementing company policies and procedures as well as adhering to Safety regulations.

1994- 1999 Manager (P.M. Crew) Albertsons_ Hampden & Sheridan Still Maintained the store’s overall appearance, full facing products on shelves, stocking shelves with new product(s) as well as disposing of expired goods per FDA regulations. Was very involved as a manager with my crew and helping where needed. Was in Charge of Overall appearance of Store, making sure it was nice and tidy. Stocked Shelves,Rotated stock, disposing of Expired product per FDA regulations. I was responsible for ordering Grocery, Non-Food and Frozen foods as inventory hit re- order points.

1990 - 1992 Courtesy Clerk Albertson’s Colfax & Kendall Duties Included Retrieval of Grocery Carts from the parking lot and returning them to the Corral inside the store for customer convenience. Assisted the elderly with taking their groceries to their car, carried an umbrella overhead for them when weather permitted it. REFERENCES:

Robert Franco 1-480-***-**** Professional

Matt Uney – 720-***-**** Professional

Ursula Aguilar – Federal Center – 720-***-**** Personal