Data Entry Service Representative
Resume:
MICHELLE
COLBERT
**********@***.***
Okmulgee, OK 74447
SUMMARY
Enthusiastic person having superior skills working in both team-based and independent capacities. I bring strong work ethics and excellent organizational skills to any field. I’m excited to begin a new challenge with a successful team.
SKILLS
Data Entry
Customer Service
Payment Collections
Accurate records management
Quality records assessment
Demographics/Payment Updates
Gather data for auditing
Electronic health records systems
Microsoft Office
Call Center Experience
Confidential records management
Answering multiple phone lines
EXPERIENCE
Front Office/Nursing Triage 11/2020 to 02/2022
Clinico LLC. - Beggs, OK
Pulled patient charts for upcoming appointments.
Scanned incoming/outgoing documentation.
Answered multi-line telephone system.
Observed confidentiality and safeguarded all patient-related information.
Kept department clean, organized and professional.
Nursing triage between patients and RNP’s.
Purged outdated files.
Maintained complete confidentiality in accordance with organization and legal requirements.
Scheduled appointments.
Data Entry for book keeping
Customer Service Representative 08/2020 to 11/2020
HGS – Texas
14 week training to enable the answers needed to help clients with Medicare issues.
L.P.N./MEDICAL RECORDS CLERK 10/2012 to 02/2017
HCR Manor Care Inc. - Tulsa, OK
Pulled patient charts for upcoming appointments.
Scanned incoming documentation.
Conceptualized and implemented new and more efficient filing system.
Observed confidentiality and safeguarded all patient-related information.
Kept department clean, organized and professional.
Typed medical orders for procedures and laboratory tests.
Purged outdated files.
Maintained complete confidentiality in accordance with organization and legal requirements.
Obtained information by contacting appropriate personnel or patients.
Consolidated diverse medical records.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Entered patient insurance, demographic and health information into software and confirmed records.
Set up patient charts and documented information in various company software.
Pulled patient records and transferred information to appropriate parties.
Logged all requests for medical records into spreadsheets.
Electronic medical record documentation
L.P.N. SUPERVISOR/HOME HEALTH CARE PROVIDER 04/2010 to 10/2012
Aallcare - Tulsa, OK
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Worked to improve patient outlook and daily living through compassionate care.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Scheduled on-call personnel to ensure adequate staff coverage.
Monitored clients' progress to report necessary changes.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Communicated with field staff to address issues and discuss solutions.
Monitored employee performance and applied objective feedback to inform evaluations.
Administered all necessary medications as directed by care plan.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Worked in houses with the disabled individuals as well
L.P.N. SUPERVISOR/SCHEDULING COORDINATOR 05/2008 to 04/2010
I.O.I Inc. - Tulsa, OK
Developed effective scheduling processes to achieve production objectives.
Developed and updated scheduling policies covering all department activities.
Monitored workflow and schedules to ensure timely delivery.
Managed the schedules of a team of 20 personnel.
Data Entry for payroll
Worked in the houses with the disabled individuals as well
EDUCATION AND TRAINING
Green Country Area Vo-Tech - Okmulgee, OK
L.P.N.
Nursing Practice, 05/2005
Okmulgee High School - Okmulgee, OK
High School Diploma
05/1994
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