Marketing Intern Customer Service

Nicholas Mattera

215-***-**** adwlgo@r.postjobfree.com

Education

University of South Carolina Darla Moore School of Business August 2019 - May 2023 Major: Marketing GPA: 3.55

Minor: Sport and Entertainment Management

Honor: Dean’s List Honors (Multiple Recipient)

St Joseph's Preparatory School September 2015- May 2019 Work Experience

Supervisor of Operations Augusta National Golf Club Bartlett Lounge April 2022/2023

● Selected from a large pool of employees from the 2022 Masters Tournament to return in 2023.

● Supervised the training of new hires in the Bartlett Media Lounge during the tournament and oversaw beverage operations

● Organized storage area after tournament to ensure quick and easy access to supplies the following year Marketing Intern Independence Blue Cross Philadelphia, PA June 2022 - August 2022

● Supported marketing team’s efforts in enhancing consumer facing tools

● Reviewed customer demographics, analyzed data from text and email messages, and uploaded health care plans to the customer service database

● Presented to Executive panel results from team project related to innovative ideas in Telehealth for those less fortunate in the Philadelphia area

Leadership Development Intern Hershey Entertainment and Resorts May 2021 - August 2021

● Worked as guest services agent at Hershey Park, assisted 1000+ guests daily with questions and issue resolution related to their visit to Hershey Park and its properties

● Sold an average of $6,000 in tickets and/or park ad-ons daily Cashier South Station Market Wildwood Crest, NJ May 2020 - August 2020

● Handled day to day store operations and oversaw the enforcement of COVID-19 protocols to ensure 175+ daily customers were safe inside the store.

Mattera Mulching Company Entrepreneur Philadelphia, PA March 2020 - May 2020

● Managed independent mulching business during the peak of COVID-19 quarantine, serving 15+ clients with landscaping needs

● Tripled expected clients using word-of-mouth Marketing and great customer service Leadership Experience

Phi Chi Theta Business Fraternity Membership Director August 2022 - December 2022

● Served on the fraternity’s disciplinary board, tasked with monitoring member behavior including probation and expulsion issues

● Provided resources from mental health institutions, ran study halls to allow brothers to focus on their academics or speak with other members of the fraternity, and offered time to help new members Phi Chi Theta Business Fraternity Public Relations Director January 2022 - May 2022

● Wrote and published a newsletter that included details about the fraternity’s initiation of new members, contribution to philanthropy, and fundraising activities Activities: Phi Chi Theta Business Fraternity, Club Golf, Intramural Sports Interests: Sports Marketing, Sales, Leadership Development, Customer Service, Golf, Sports Data

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