Referral Coordinator Service
Resume:
Vicky Bell
******@*******.***
Marshfield, MA ***50
Summary - I am a reliable, conscientious, caring and compassionate person, who has worked in a Health Care setting for over 22 years. My focus was patient advocacy, helping provide an experience that exceeded expectations to a diverse population of patients and their loved ones. To help facilitate this, I continually partnered with caregivers as an advisory resource across the health care system.
PROFESSIONAL EXPERIENCE - SOUTH SHORE HEALTH 03/2001 – 02/2023
Conducted rounds with patients/families on a daily basis throughout the hospital to identify and provide on the spot solutions to patient satisfaction needs
When appropriate, collaborated with clinical service area management and staff members to provide real-time assistance and interventions with challenging patient/family situations
Coordinated responses to verbal/written concerns, complaints and complements from patients and their loved ones regarding clinical services by listening, troubleshooting, and investigating. When completed, composed follow-up responses letters to the appropriate person
Documented all necessary information in RLDatix to ensure compliance with CMS/DPH guidelines and that management and staff involved were provided with necessary feedback
Provided support to Hospital Ambassadors when screening patients, families and visitors
Supervised volunteers who rounded in the Emergency and Inpatient units
Helped develop and coordinate the No One Dies Alone program
Participated in monthly Bereavement and Generous Hearts meetings
Skills
Ability to effectively work with all levels of the organization, senior management, physicians
Excellent interpersonal skills when dealing with individuals in crisis
Proficient in Microsoft Office, Epic, Meditech, RLDatix
Developing individualized care plans for high-risk patients
Prioritization and time management
Conduct and participate in family meetings for complex patients
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