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Administrative Assistant Customer Service

Location:
Vacaville, CA
Salary:
$100,000
Posted:
April 17, 2023

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Resume:

Tori Busto

Vacaville, California, United States

707-***-****

linkedin.com/in/tori-busto-a39a18255

Summary

EMPLOYMENT OBJECTIVE: to obtain a challenging position utilizing my skills and training. Experience

Instructor

Self Employed

Feb 2012 - Present (10 years 11 months +)

Water Aerobics Instructor Self Employed Teaching with the City of Vacaville and the City of Davis California.

Coach

USATF

Jan 2010 - Present (13 years +)

High School Track & Field Coach Throws Teaching fundamentals of throwing such as Discus, Shot Put, Hammer and Javelin. Coaching at several Schools in the area. USATF Certified Coach, USATF Certified Official, PAUSATF Officials Secretary,CTSA Certified Starter. Mental Health Assistant

No Barriers Int.

Jul 2017 - Present (5 years 6 months +)

Providing one-on-one behavioral assistance to individuals of whom are developmentally disabled. Premise of this program is for such individuals to work on social and community integration through Behavioral Modification techniques. Providing role modeling and exemplifying appropriate social interactions in a community setting. Performs daily documentation of Progress Notes with regards to the goals set forth by the client and Care Plan. Collaborates with family members and/or other care providers to provide a person-centered treatment.

Caregiver

Americare

Jan 2012 - Jul 2017 (5 years 7 months)

Provided care giving assistance to elderly individuals for their home health needs. Assistance provided with the following: Companion Care, homemaking tasks, nutritional support, running errands, walking, playing games, reading, light housekeeping; providing hands on assistance with bathing, medication, dressing and other hygiene care; arranging of doctor’s appointments, ordering and picking up of medications, provide transportation for appointments, banking needs, grocery errands Cook

LearningRx

Tori Busto - page 1

Jan 2008 - Jan 2012 (4 years 1 month)

Prepare meals and address dietary needs for children (aged infant-6 years old) at a private childcare setting; collaborate with owner in developing menu plan for the week; ensure compliance according to Community Care Licensing safety standards; oversee and perform facility and equipment set-up in kitchen and dining areas; organize and handle inventory of kitchen materials and supplies; perform housekeeping duties; provide direct care when needed and role model appropriate socialization skills. Receptionist

Solano Family & Childrens Services

Jan 2007 - Jan 2008 (1 year 1 month)

Answered phones; screened, assessed, and redirected all incoming calls to appropriate programs; navigated 80-phone line system; received, processed, and distributed all incoming mail; performed and coordinated all mailing duties.

Marketing Director

Jan 2006 - Jan 2007 (1 year 1 month)

Maintained and coordinated all public relations, developed marketing real estate, database, and marketing packages; scheduled appointments for Senior Loan Officers, interfaced with local media and real estate agents regarding refinancing forums.

Family Service Specialist

Solano Family & Childrens Services

Jan 2000 - Jan 2006 (6 years 1 month)

Monitored caseload for compliance for subsidized childcare as contracted through the State of California and United States Federal Government; managed caseload database; planned, organized, and provided direct program activities and events; worked independently and assisted in meeting administrative and operational goals and deadlines; verified documentation pertaining to State of California guidelines; analyzed and determined proper courses of action as related to documentation; provided direct customer service and coordinate follow-up appointments; participated in advisory committee meetings.

Job Coach

SOLANO DIVERSIFIED SERVICES, INC.

Jan 1992 - Jan 2000 (8 years 1 month)

Trained and supervised workers with psychiatric and/or developmental disabilities in supported employment placements; responsible for orienting, monitored, assessed, collected data, and documented progress of workers; consulted with Department of Rehabilitation and other professional agencies; provided job developing services and advocated for placements; provided case management and supported employment services as contracted through the auspices of Solano County Mental Health.

Meat Clerk

Lucky Stores

Jan 1987 - Jan 1990 (3 years 1 month)

Tori Busto - page 2

Managed and packaged seafood in meat department; ordered seafood; conducted inventory control; organized meat freezers for access of products; provided customer service; handled customer complaints; supervised staff; carried out other assigned duties. Assistant Manager

Pizza Hut

Jan 1985 - Jan 1987 (2 years 1 month)

Assisted manager in scheduling of personnel and ordering of inventory; conducted inventory control; supervised and monitored payroll, bank reconciliation and deposits; provided customer service; prepared food.

Singer

Jan 1980 - Jan 1985 (5 years 1 month)

performed R&B music in various concert halls and nightclubs; traveled to various locations; organized scheduled appearances; provided marketing and promotional items with various merchants. Education

University of Phoenix

Bachelor of Science, Human Services

Solano Community College

Vanden High School

Graduate

Skills

administration • administrative assistant • bank reconciliation • banking • communication skills • computer associates packages • customer relations • customer service • database administration • dependable

Honors & Awards

Annual Awards - USATF

Aug 2021

I received 2 awards this year. The first for outstanding service with my PAUSATF Association. The second for creating Run Jump Throw program in my community. An introduction to Track & Field ages 4-17 free to the community.

Annual Awards - USATF

Aug 2021

PAUSATF Outstanding Apprentice Award.

Tori Busto - page 3



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