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Customer Support Sales Manager

Location:
Roswell, GA
Posted:
April 17, 2023

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Resume:

Stan Gilbert

Roswell, GA, *****

Phone: 770-***-****, E-Mail: adwlf6@r.postjobfree.com

LinkedIn: www.linkedin.com/in/stan-gilbert-94989770

Sales/Sales-Management/Operations

Results proven, versatile, collaborative, accomplished, and knowledgeable medical sales and sales manager with a successful track record leading and inspiring people to exceed. Entrepreneurial, outstanding organizational and problem-solving skills that enable a quick transition with any organization. Highly collaborative with an acquired and natural skill for building productive relationships with peers, colleagues, and management, to function smoothly while motivating others towards excellence and attaining business goals. A leader that possesses strong skills guiding the launch of new products and developing key opinion leaders to successfully make the sale. Has a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude. I have several years dealing with IDN’S and GPO’S.

Skill Areas: wStrategic Planning wAccount Management wCommunication/Listening wMarketing Strategies wBusiness Development wCoaching/Teaching wCritical Thinking wCustomer Retention wCreative Problem Solving*Team Oriented wAdaptable*Empathetic*Business Acumen*Self Starter*Negotiations*Cold Calling*Cross Functional

PROFESSIONAL EXPERIENCE

Marketing And Sales Consultant (2021)-present

Analyze and evaluate markets, generate projections and forecasts, and formulated sales and marketing strategies based on profit and loss. Developed and assisted in developing products increasing sales 35% in six months.

Organize and sell products and services to physicians and staff.

HealthWright Technologies (2020-2022)

Territory Sales Manager/Independent

Identify from computer search and strategic listening established by cold calling and visiting accounts, developing relationships with communications and problem solving with key clinical decision makers while establishing the needs by asking questions and applying to needs of their practice to better serve their patients resulting in a presentation of a demonstration of the device that ultimately shows the value for the patient and physician

Collaborate with physician and staff providing physician with the solution needed to grow their practice and better serve their patients with revenue from $8,800 monthly per patient to $105,000 yearly.

Consultative selling/relationship building, value selling with genuine concern, and honesty handling objections and setting up demonstration, closing sales, training staff, and follow-up, repeat business and referrals. The demonstration of the device on the patients generates data for the physician to assess the value to the patient and practice and leads to a sale.

Closing sale with actual insurance payments from patients demonstrations showing the value per patient on a daily, monthly, and yearly basis, and assisting client with financing generating $45,000 per sale.

Selling directly and with webinar appointments and obtaining applications for amniotic biologicals for wound care, pain management, sports injuries,and tendinitis to physicians.

Concord, Inc., Atlanta, GA (2000 – 2019)

Sales/Business Development Manager/

Strategic planning to develop profitable compounding pharmacies by cultivating relationships with physicians and clients increasing sales by 45-50%.. Supervised team to deliver superior customer support through attention to detail and focus on quality assurance.

Successfully negotiated raw material drug prices, developed and improved sales increasing profitability from 24% to 55% by reducing cost over 50%. .

Directed sales to profitability within nine months of opening at one location.

Built loyal relationships with patients, physicians, and staff to retain and expand the customer base.

Monitor inventory of drugs to meet expanding regulatory requirements.

Established compliance with HIPAA regulations, FDA, and DEA guidelines.

Marketing and Profitability

Developed new sales and marketing strategies leveraging technology to communicate directly with physicians and key stakeholders by prioritizing targets creating sales campaigns increasing sales 25% and profits 55%YOY

Improved sales and increased profit margin from 24% to 55% with specialty products. .

Business Development

Established insurance reimbursement procedures that simplified reimbursement and enhanced profits.

Built loyal relationships with patients, physicians, and staff, to retain and expand the customer base..

Exceeded goals by 20-25% from marketing strategies.

Created best practices for directing sales to profitability within nine months at a new location, best of 10.

Facilitated scheduling of team and production to produce best services and products for customer retention and developing relationships.

Successfully negotiated drug prices to increase profitability. Established compliance with HIPAA regulations, FDA, and DEA guidelines.

Carepoint, Inc. Charleston, SC (1998 – 2000)

National Sales Manager

Directed sales leadership for a start-up company to launch of leading-edge software systems to pharmacies, with MTM capabilities.

Conducted cold call campaigns and utilized web presentations, organized and supervised large group sales presentations generating 46 new client systems in the first 12 months.

Assisted in development of software contributing to ease of use and customer advantages yielding features and benefits.

Exceeded quota by generating $400,000 in software sales and $212,000 recurring monthly service fees.

Spearheaded brand presence in the market through exceptional customer service and updating to individual needs.

Accurately forecast sales to advise supply chain for production and implementation of final product.

Exceeded quota each year by 20+%

Professional Development & Credentials

Bachelor of Science in Pharmacy University of Georgia, Athens, Georgia

Pharmacy Internship: The Medical Center of Central Georgia, Macon, Georgia

Operating Room Technician Training, United States Air Force

Certifications:

Management Development Courses for Effective Management

Systemic Selling Techniques/ Leadership, and Effective Communication

Awards:

President’s Distinguished Sales Club Award Top 2%, Top Regional Manager 3 yrs. in row, National Distinguished. Customer Service Award



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