Desktop Support It
Resume:
Christopher W. Hoffman
************@*****.***
• Clover, SC 29710
Director of Information Technology
Tech & business-savvy leader with comprehensive experience directing organizations to success through strategic initiatives that harmonize the overall IT infrastructure, reduce operational/maintenance costs, and optimize system/application performance.
Adept at managing all phases of project-based efforts, while motivating IT support team to enhance efficiency and achieve shared goals. Proven expertise in the design, implementation, and support of small to enterprise-level multi-layered networks. Skilled in identifying and isolating business challenges, as well as delivering technical solutions to meet business needs. Distinctively committed to establishing and maintaining profitable, long-term business relationships with vendors for better pricing and quality products. Elite communicator, able to effectively communicate complex technical information to non-technical users on all levels.
Areas of Expertise
Strategic Planning & Execution
IT Infrastructure Management
Project Governance & Control
Change Management
Budget Administration
Office 365 Management
Contract Negotiation
Standards/Procedures Development
Team Building & Leadership
Technical Support & Guidance
Cross-functional Collaboration
Issues & Problem Resolution
Career Experience
CORMETECH, Charlotte, NC 2016 – 2022
Director of Information Technology
Plan and direct IT infrastructures, software/hardware deployments, and strategic operations across multiple locations. Prioritize and manage the technical services team to ensure appropriate solutions to clients according to their complex business needs. Oversee all aspects of departmental budget, research and development, hardware purchasing, and capacity planning for technology-related projects and systems. Build and maintain vendor contracts for hardware and software procurement. Serve as the main point of contact between users, operations, and management personnel in the areas of systems design, modifications, or troubleshooting.
Credited with successfully migrating from on premise to Office 365 and exchange services.
Enabled seamless execution of technical solutions via defined standards/procedures; drove the consistency and maintainability of existing applications and IT infrastructure.
FLEETNET AMERICA, Cherryville, NC 2014 – 2016
Director of Technical Services
Led and empowered a highly skilled technical team of engineers and desktop support personnel to propel the smooth running of day-to-day IT operations. Facilitated department leaders by implementing new technologies as per business requirements. Assisted staff with appropriate training and needed resources, while promoting an engaging working atmosphere.
Steered the successful migration to Cisco network appliances, including VOIP systems.
Provided thought leadership and technical oversight on all internal data center systems, remote sites, third-party vendors, and direct reports.
Devised and developed project plans for all future initiatives in close collaboration with the company’s management.
YMCA of Greater Charlotte, Charlotte, NC 2009 – 2014
Network Services Manager
Assumed key accountability for building, managing, and supporting a successful support team to ensure seamless installation and maintenance of all data and communications hardware, including VOIP, AD-based LAN/WAN networks, 72 T1 connections (MPLS), cell phones, and printers across 24 locations, 1 data center, and headquarters. Provided day-to-day guidance and technical support related to HP, 3Com network and VOIP, Microsoft Hyper V, Terminal Server 2008, and Exchange 2010. Built and strengthened strong vendor relationships for better pricing and quality products for 24 YMCA Locations throughout Charlotte, Lincoln, and Union counties.
Pivotal in designing and deploying a cutting-edge infrastructure, including a clustered Exchange, business applications, web hosting, WSUS patch management, load-balanced application and database servers, as well as VOIP all coupled together via EMC SAN and terminal server connectivity.
Facilitated all branches with state-of-the-art data center containing redundant power, communications, fire suppression, and cooling.
Rendered exceptional technical and operational support to the IT group, including the management of a $3.2M budget.
Led and successfully implemented a load-balanced terminal server environment from Server 2003 to 2008.
Career Note
2005-2009 - Senior Systems Engineer PEAK 10 DATA CENTERS, Charlotte, NC
2000-2005 - Owner/Operator CUSTOM SYSTEMS & TECHNOLOGY, Wallace, NC
1993-2000 - Install/Training Engineer LAMINEX, Charlotte, NC
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