Industrial Training Sales Development
Resume:
Harshali Bhale
Oxford, ***** • +1-901-***-**** • *************@*****.***
PROFILE
- Worked as Phone Banking Officer with ICICI Bank Ltd. (Feb 2021 - June 2022 )
- Worked as Operations Executive with Midex Vashi Electricals Pvt. Ltd. (December 2018 - June 2020)
- Multi-disciplinary professional with more than ‘2.5 years’ experience in Banking and Operations Industry.
- A Well acquainted with Baking Solutions, QA testing, Estimation, and Post Sales solutions.
- Specialize in developing smart solutions with maximum efficiency and minimum effort.
- Excellent team player, quick at learning technologies and adapting to work environments.
- Ability to successfully handle multiple challenges, prioritize responsibilities and effectively lead a large staff.
- Now seeking to contribute my experience, skills, and expertise alongside personal growth. EDUCATION
Bachelor of Engineering – Computer Science (2018)
SDBCT, Indore (University – RGPV, Bhopal, Madhya Pradesh) TECHNICAL EXPERIENCE
C/C++ DBMS Data Structure Operating System HTML CSS SAP SQL Salesforce Java Script Microsoft Office
PROFESSIONAL SKILLS
Team Leader Public Speaking Resourceful Team Player Quick Learner Analytical skills Goal-driven Adaptive Enthusiastic Dedicated and Motivated
PROFESSIONAL EXPERIENCE
ICICI Bank Ltd.
Position: Phone Banking Officer
Bank Accounts:
● Maintaining and managing account related procedures such as account opening/closing, dormate account, fixed deposits, recurring deposits, lean mark removal, linking/de-linking, money transfer, etc.
● Generating Letter of settlement for bank accounts.
● Ensuring proper service to the consumers pertaining to any of their banking, financial, and investment needs.
● Handling and resolving customers’ queries over voice channels and e-service.
● Maintaining and managing well-developed professional information of entire products and service lines offered.
● Head responsible to update and request support for further development requirements.
● Maintaining the integrity of all tasks, ensures quality, technical, administrative, and financial requirements are met.
● Ensuring to demonstrate all sound judgment for decision-making complying with set guidelines and methods.
● Engaged in product marketing campaigns, referral programs, and sales development activities.
● Established and maintained a high level of quality functionality for customers for maximum retention.
● Ensuring all duties along with responsibilities comply with set procedures and regulations.
● Ensure Audit process adherence.
Card Management:
● Maintaining and managing debit/credit card related procedures such as linking/de-linking, excess amount refund, blocking/unblocking, creation, cancellation, fraudulent handling, dispatch, delivery, etc.
● Calculating and converting EMI tenures of credit cards.
● Generating Letter of settlement for credit/debit cards
● Generating Interest calculation sheets for credit cards.
● Ensuring proper service to the consumers pertaining to any of their banking, financial, and investment needs.
● Handling and resolving customers’ queries over voice channels and e-service.
● Maintaining and managing well-developed professional information of entire products and service lines offered.
● Ensuring all duties along with responsibilities comply with set procedures and regulations.
● Ensure Audit process adherence.
KYC:
● Maintaining and managing KYC related procedures such as document collection, verification/authentication of documents, etc.
● Ensuring proper service to the consumers pertaining to any of their banking, financial, and investment needs.
● Handling and resolving customers’ queries over voice channels and e-service.
● Maintaining and managing well-developed professional information of entire products and service lines offered.
● Ensuring all duties along with responsibilities comply with set procedures and regulations.
● Ensure Audit process adherence.
Midex Vashi Electricals Pvt. Ltd.
Position: Operations Executive
Pre-Sales:
● Worked as an Estimator for OEM projects countrywide.
● Quote system components to OEM, Electrical contactor for private, federal, and commercial bodies based on the requirement
● Pricing of estimates using SAP, and Salesforce tools.
● Worked with the sales team to interpret customer requirements and offer solutions that maximize profitability and add value to the customer.
● Interfaced with internal departments to develop on-time quotations with the greatest value to both the customer and the company.
● Established and maintained a high level of quality design functionality for customers for maximum retention.
● Calculated and understood overall estimated profitability.
● Evaluated and implemented company policies regarding pricing, discounts, freight, rebates, and/or other terms of sale
● Collected and analyzed quotation data to determine patterns of success/failure. Post-Sales:
● Worked as an Executive for OEM projects countrywide.
● Sales Orders to OEM, Electrical contractors for private, federal, and commercial bodies based on the requirement
● Developed and maintained an effective working relationship with various vendor representatives.
● Worked with the sales team to interpret customer requirements and offer solutions that maximize profitability and add value to the customer.
● Established and maintained a high level of quality design functionality for customers for maximum retention.
● Compiled and reviewed submittals to ensure compliance with project specifications.
● Communicated and resolved issues in an effective and professional manner.
● Evaluated and implemented company policies regarding pricing, discounts, freight, rebates, and/or other terms of sale
● Collected and analyzed quotation data to determine patterns of success/failure. INTERNSHIP AND TRAINING
Java
● Underwent industrial training in core Java.
● Analyze the requirement, design, code, dry run, debug and formalize.
● Documentation
Electricity Bill Calculation (Windows Application)
● Developed a windows application for electricity bill calculation.
● Coding and unit testing by using technologies such as php, HTML, CSS, and SQL Server. Online Chat System (Windows Application)
● Developed a windows application for the online chat system “BABLE”.
● Coding and unit testing by using technologies such as php, HTML, CSS, and SQL Server. POSITION OF RESPONSIBILITY
ICICI Bank Ltd.
Position: Volunteer
Location: Indore, Madhya Pradesh
● Organized employee engagement activities.
● Organized fun activities for employees.
● Work with various internal teams.
Midex Vashi Electricals Pvt. Ltd.
Position: Mentor
Location: Indore, Madhya Pradesh
● Organized cultural activities for employees.
● Lead the team and worked with various internal teams. Frequency 2K16
Position: Organizing Head
Institute: SDBCT, Indore (University – RGPV, Bhopal, Madhya Pradesh)
● Organized technical events and competitions.
● Organized creative workshops.
● Lead the team and worked with various internal teams.
● Layout the organizational structure and Plan of Action. PERSONAL DETAILS
- Date of Birth: 25/07/1996
- Nationality: Indian
- Gender: Female
- Marital Status: Married
- Languages Known: English, Hindi, Marathi
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