TIFFANY Y WOODS

** **** ****** ***, ********, New Jersey 08205

609-***-****

adwldo@r.postjobfree.com

Summary of Qualifications:

●Career-driven professional with a background in both customer service and administrative operations with diverse industry experience.

●Excellent problem solving and troubleshooting abilities; able to negotiate a “win” for each side in sensitive settings

●Special Attention to Detail; great organizational skills

●Outstanding interpersonal, written, and verbal communication skills

●High proficiency in MS Office Suite, GoogleDrive, SharePoint and additional software applications including QuickBooks and Crystal Reports

Professional Experience:

Clerk October 2021 - Present

Atlantic City Police Department

Atlantic City, NJ

As Clerk for the Chief of Atlantic City Police responsibilities include maintaining a high level of confidentiality while serving the public and operating at the highest standards. Use of time management and organizational skills used allow smooth operation of the administrative office in order to maximize productivity.

●Respond to telephone inquiries and receive customers at the front desk.

●Handles a variety of confidential information

●Correspond to emails with business professionals in a respectful, courteous manner

●data entry of police reports, citations, and other data into the records management system

●Performs criminal history research, compiles, and updates records

●Reviews a variety of police related data for accuracy, validity, and completeness; proofread and edit documents as needed

●Assists in the preparation of periodic and special reports

Office Manager October 2019 - June2021

B.F Mazzeo

Northfield, NJ

Performed a wide variety of specialized clerical duties which include receiving, filing, and document imaging

●Collected wholesale invoices and process payments

●Picked up and delivered mail

●Oversaw staff on a day to day basis

●Processed payments to and from vendors

●Filed invoices

●Trained and assisted new office staff

●Routed incoming calls

Violation Specialist September 2018 – October 2019

Just Four Wheels

Galloway, NJ

Accept and assist customers with payments for fines and citations.

●Record all records received from the parking violations, tolls, EZ Pass.

●Implemented a new process to streamline workflow and record keeping.

●Follow all time standards for processing and reviewing violations to ensure deadlines are met

●Scan and file all paperwork

●Provided general office support and assistance.

●Answered phones and provided information to the public regarding violations

Client Service Representative September 2017- September 2018

AtlantiCare

Atlantic City, NJ

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

●Register patients for outpatient Clinic in EMR such as EClinical Works

●Schedule appointments

●Answer telephone inquiries

●Complete billing referrals

●Communicate patient concerns to nursing staff

●Utilize ECW T-encounters to communicate with Providers

●Organize Suboxone Clinic

Administrative Assistant 2015-2017

Jewish Family Service of Atlantic & Cape May Counties

Margate, NJ

Provide high level administrative support for Not-for-Profit Social Service Agency with professional and outstanding organizational skills

●Key responsibilities included delivering timely and accurate administrative information to staff members and consumers

●Receive, respond, and report consumer needs to appropriate clinical personnel

●Manage demanding IP based phone system, including on-demand calls from individuals seeking supportive services, and future scheduling needs

●Respond to and initiate inquiries and explain policies, answer questions, and independently resolve problems whenever feasible

●Participate in the agency’s centralized scheduling procedures to maximize efficiency and service delivery

●Plan, prioritize and schedule meetings and appointments for Directors and other management. Make decisions on a daily basis regarding calendars

●Perform other administrative duties as required to support the mission and function of the unit.

Executive Secretary 2014- 2015

NJ Department of Human Services Division of Aging Services (via Joulé)

Hammonton, NJ

Responsible for client intake appointment scheduling and reviewing medical records for compliance and completeness while providing executive level administrative support to staff at all levels

●Processed client nursing home and hospital (EARC) pre-admission screenings for admission into New Jersey nursing homes or rehabilitation facilities

●Assisted clients with New Jersey Medicaid procedures for nursing home admissions

●Possessed excellent verbal and written communication skills

●Responded to multiple phone inquiries, and organized faxed and filed client documents to the appropriate facilities

●Completed detailed data entry using Unisys and MDS database systems

Pharmacy Technician 2010- 2015

CVS Pharmacy

Pleasantville, NJ

Responsible for helping pharmacists with stocking, assembling, and distributing medications.

●Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist

●Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs

●Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations

●Protected patients and employees by adhering to infection-control policies and protocols.

●Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies

●Responded to and initiate inquiries and explained policies, answered questions, and independently resolved problems whenever feasible

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