Tammy Worsley

Virginia Beach, VA *****

adwlda@r.postjobfree.com

+1-757-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Manager

Ocean Storage - Chesapeake, VA

August 2020 to October 2022

• Accomplishes department objectives by managing staff; planning and evaluating department activities.

• Maintains staff by recruiting, selecting, orienting, and training employees.

• Ensures a safe, secure, and legal work environment.

• Develops personal growth opportunities.

Assistant Manager

iStorage - Norfolk, VA

September 2019 to April 2020

Develop excellent customer relationships by identifying the storage needs and providing them with solutions • Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and sales of moving materials • Guide your new customers through rental processes and agreements • Keep your facility up to the highest of cleanliness standards (i.e. cleaning units, sweeping, mopping, changing light bulbs, etc.) • Perform independently on a day to day basis with a focus on teamwork and partnerships with other stores in the area • May be required to travel to local retail locations and run errands for the facility

Customer Services Rep

QVC

August 2016 to August 2019

development skills in business Increased customer satisfaction and loyalty by building rapport and providing distinguished customer

and customer service. service. Worked under the direct supervision of a Call Center Supervisor, responded to customer

communication by following service excellence call expectations and department procedures in an efficient and professional manner by accurately identifying, analyzing and resolving customer needs and requests

using all available resources to exceed customer expectations. Bus Driver

Norfolk Public Schools

September 2014 to June 2017

Attentive to traffic and weather conditions while staying on schedule and ensuring the safety of passengers.

Ensured that vehicles are operating properly each day by testing brakes, tires and other components. Responsible for maintaining a safe environment within the bus by enforcing rules of conduct and responding to emergencies. Picked up students at stops along established routes and drop them off at school or transport

Certifications students and faculty to special events, such as field trips or sporting events Kept track of the amount of fuel

used, number of students transported and miles driven, report to supervisors each week. CDL- Expires in 2019

Collections Agent

Portfolios Recovery Services

November 2009 to June 2017

About Me Dealt with customers diligently, courteously and professionally while collecting payments. Initiated strategies for collection processes and procedures. Negotiated payment plans. Responded to customer inquiries.

Positive, service-focused Persuaded customers diligently to pay past due amounts. Collaborated with other departments to develop

professional who truly cares alternative payment plans. Advised customers on alternative payment options. Create repayment schedules

about our customers, currently based on customers' financial situations. Retain customer loyalty while initiating processes for collection of looking to add value to a team payments. Collections Supervisor

Franklin Mortgage

May 2010 to November 2014

Supervised collections staff personnel Responsible for interviewing and hiring staff members, Provided training, Created work schedules, filing timesheets, and performing any disciplinary actions. Observe or review employee interactions with customers to ensure all policies and regulations are being adhered to by

Education

High school or equivalent

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

Certifications and Licenses

Class B CDL

Contact this candidate