Eileen Wright

Las Vegas NV, *****

email: adwlcv@r.postjobfree.com ● mobile: 216-***-****

SUMMARY

Enthusiastic, customer-centric, professional with 22 years’ experience in the retail pharmacy industry. Recognized for superior customer service skills and the ability to successfully engage with clients. Able to build confidence and establish rapport that leads to long-term consumer relationships. Looking for an opportunity that allows me to work directly with members of the community, connecting them to healthcare and social services.

PROFESSIONAL EXPERIENCE

SMITH’S FOOD & DRUG PHARMACY, Las Vegas, NV 2009–Present

Pharmacy Technician

Prepare labels and fill prescriptions, accordingly, pre-packaging common medications that resulted in 20% faster order completion

Train new pharmacy technicians, ensuring customer service standards were adequately met

Provide outstanding customer service, building rapport that has driven client retention

Continuously recognized for providing exemplary customer service by management

GIANT EAGLE GROCERY STORE, South Euclid and Willowick, OH 1998–2009

Giant Eagle Pharmacy Technician

Promoted to the pharmacy from the bakery

Directly assists an average of 100 customers per day, responding to inquiries and problems

Handled Treatment Authorization Requests (TAR) and Service Authorization Requests (SAR)

Perform billing procedures accurately, handle and record cash flow

Oversaw inventory levels helping to ensure stock availability

Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage

Communicate with payers and providers to ensure accuracy and compliance

Bakery Clerk

Assisted customers with an emphasis on providing friendly, courteous, customer service

Responded to customer questions in an effective and efficient manner

Ensured safe, accurate, completion of bakery -related duties

EDUCATION

John Adams High School, Cleveland, Ohio; June 1988

ADDITIONAL SKILLS & AWRDS

Certified Pharmacy Training (2020)

CPR Certification

Vaccine Administration Certification

Experience with ICD-10 codes

Awarded Pharmacy Technician of the Year 2007

VOLUNTEER EXPERIENCE

Christian Embassy Worship Center, Las Vegas, NV

Greeter and Hospitality Committee Member, 2014- present

REFERENCES AVAILABLE

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