Customer Service Medical Billing
Resume:
GABRIELLE HUNTER
*** ***** *** ****** *********, AL 36732 334-***-**** ******************@*****.***
PROFESSIONAL PROFILE
Top performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Follow policies, procedures and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
High Academic Honors Recognition / Dean’s List.
Communicate in a clear and concise manner to ensure satisfactory customer service.
Well-organized, manages time and priorities in multi-task environments.
Microsoft Office MS Excel MS Word MS PowerPoint Typing Speed: 45 WPM.
KEY QUALIFICATIONS
Medical Terminology Medicare Medicaid Tricare CMS 1500 CMS 1450 (UB-04)
Medical Billing Medical Coding ICD-9 ICD-10 HCPCS CPT Fee Schedules
Electronic Health Records (EHR) Greenway Payment Posting Scheduling HIPAA Compliance
Insurance Verification Insurance Claim Processing EOBs Co-Payments Deductibles
Managed Care (HMO PPO POS) Government Payers Third Party Payers Worker’s Compensation
EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2019
Shelton State Community College Medical Assistant, 2017
PROFESSIONAL EXPERIENCE
Concentrix – Demopolis, AL 07/2020 – Present
Remote RX Education Specialist
Communicate with customers via inbound phone calls.
Track and document calls using a company specific software program.
Handle difficult problems and avoided escalation wherever possible.
Continuously improve call handling skills, system knowledge, and communication skills.
Provide exceptional service to customer that met and exceeds contractual service level agreements.
Batter Up Sports Bar and Grill – Demopolis, AL 06/2011 – Present
Bartender / Customer Service
Take drink orders, prepare drinks, and collect money.
Knowledge of standard drink recipes and ability to mix them quickly and accurately.
Check the identification of customers to ensure compliance with minimum drinking age.
Keep the bar supplies stocked and handle inventory.
McDonald’s – Demopolis, AL 12/2009 – 06/2011
Crew Trainer / Shift Leader / Customer Service
Supervised 9 employees, prepared bank deposit, and performed closing duties.
Trained new hires, worked in a team environment, and communicated effectively with co-workers.
Performed a multitude of tasks including food production and serving customers at the cash register.
Operated cash register, accepted payments, and made accurate change.
Ensured accuracy of cash drawer and kept work area clean and organized.
VOLUNTEER EXPERIENCE
Wood Haven Nursing Home – Demopolis, AL 11/2018 – 12/2018
Volunteer
Assisted residents with daily needs.
Monitored medication and maintained confidentiality of patients.
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