CHRISTOPHER W. McCLENAHAN

** ********* ******* *********, ** 08048

267-***-**** adwlc6@r.postjobfree.com

SUMMARY

Proven leadership ability in implementing quality systems and improving processes, productivity and efficiency while lowering costs within several different industries and for small to large organizations of varying maturity. Experience in project planning, vendor qualification, quality management, ISO 9001, TL9000, IPC 610, AS9100, MIL-STD, DCMA, Six Sigma, Statistical Process Control (SPC), continuous improvement, FMEA, lean manufacturing, product development, root cause analysis, corrective action, and auditing.

EXPERIENCE AND ACCOMPLISHMENTS

Ghost Robotics July 2022

Head of Quality Engineering Responsible for the design, implementation,and leadership of a quality management program for a start-up that makes complex electro-mechanical systems. Led a culture of quality by engaging all parts of the organization and putting controls in place to manage change and help improve quality.

●Implemented inspection checklists to monitor, record and track in-process quality and developed work instructions to support inspections.

●Instituted an ECN process to formally capture and review changes.

●Worked with Engineering to improve reliability and quality through real world and laboratory testing to identify weak spots in design and manufacturing.

●Created a noncoformance tracking system to identify defect trends and drive areas of focus for improvement.

●Tracked field defects and developed a categorization method to more readily identify problem areas.

●Facilitated Root Cause Problem solving to drive to true root cause on quality issues.

L3Harris May2020 – July 2022

Senior Quality Manager Responsible for the implementation, leadership, and measurement of total quality management programs and Six Sigma initiatives. Lead projects, provide training, logistical and infrastructural assistance for quality initiatives. Lead RCCA and CAPA to address product and process non-conformances and compliance gaps. Drive early cross functional engagement initiatives to ensure quality is built into the design and processes (APQP). Develop budget, monitor expenditures, and lead a department of 14 people, including Quality Engineering, Supplier Quality Engineering, and Quality Control.

●Continuous Improvement (e3) Lead for the site. Supported and facilitated Kaizen events, taught Lean basics Classes, and facilitated development of site Lean Maturity Roadmap. Led RCCA analyses. Helped identify and facilitate several improvement projects which were presented to executive management.

●Drove increased direct utilization of labor from 70-85% for QEs. Changed Receiving Inspection from General inspections to charging against project number (Direct labor).

●Ran statistical analysis and provided justification to customer to eliminate lower level ATE testing on 6 of 8 modules, improving processing time >18 hours per stack.

EDUCATIONAL TESTING SERVICES (ETS) Apr 2019 – April 2020

Senior Quality Engineer Supporting The College Board AP programs. Provide oversight of quality activities related to Products and Programs, including customer/client interaction. Develop and manage corrective and preventive actions, quality controls, and quality reviews. Perform process and vendor audits and support the AP operations, delivery and scoring teams for all quality assurance functions.

●Received SPOT award after recently being hired. A severe issue occurred, and I was able to quickly learn and execute ETS processes for recognition and recovery required to resolve the issue. Also assured we met our commitments to the customer in regard to corrective actions and proposed improvements.

●Documented and managed several major supplier corrective actions for our client including identification and facilitation of process improvements to prevent recurrence.

●Facilitation of process mapping for new processes and continuous improvement efforts.

INTERSTATE CONNECTING COMPONENTS (ICC) & TREK CONNECT Jan 2014 – Nov 2018

Quality Manager for two AS9100 Sister Companies in a Military and Aerospace regulated industry. Organized quality assurance initiatives, continuous improvement and customer fulfillment. Managed all aspects of quality to ensure process control and product conformity is satisfied in accordance with established procedures and policies.

●Brought on and qualified 5 new major Value Added (VAD) Lines helping ICC nearly triple in size in 5yrs

●Successfully led the transition to ISO 9001:2015 and AS9100 Revision D for both ICC and TREK

●Re-designed and strengthened Counterfeit and Fraud program to be compliant to AS5553 resulting in successful audits by several major military and aerospace customers.

●Maintained, analyzed and improved all performance metrics for quality-related processes and, with the management team, established and maintained key process indicators (KPI's) and quality objectives, reviewing trends, and establishing quality plans for continuous improvement.

●Conducted AS9120 First Article Inspections and was a delegated Source Inspector for several major military and aerospace customers.

ARRIS (Formerly Motorola, Access Networks) July 2005 – Dec 2013

Business Quality Lead: Provided process and product quality support by implementing a TL9000 compliant Quality Management System for the Access Networks Business. Drove New Product Introduction and adherence to the M-Gates process to deliver products on time, on scope and on cost. Implemented continuous improvement strategies via six sigma methodologies. Tracked and supported product field issues and report to upper management.

●Implemented corrective actions to improve product quality and processes for global vendors and manufacturing sites.

●Led Tiger teams (Kaizen events) to address critical customer issues and solve complex product quality issues and bring resolution to restore customer satisfaction.

●Successfully facilitated and led initial implementation of TL9000 compliant Quality Management System for three sites within Business units with zero nonconformances. Team was commended for levels of preparedness and professionalism. Successfully followed up with zero nonconformances in the surveillance audit to the updated R4.0 TL requirements.

●Instituted monthly Quality Management Systems reviews with the senior leadership team to review the health of the quality system including product and process performance, performance against quality objectives and customer feedback. This was noted as a strength during internal and external audits.

●Implemented a Failure Review Board (FRB) to provide feedback into the business on product field performance, reliability and returns.

●Created and implemented division-wide TL9000 compliant CAR and PAR system used to track, measure and drive closure of all corrective and preventive actions.

●Named a Process Champion in developing a standardized division-wide process to drive development and govern adherence to a product development life cycle model.

HAROLD BECK & SONS, INC. Oct. 2002 – July 2005

Quality Manager. Responsible for product quality of mechanical and electronic components from raw material through final assembly and test within a lean manufacturing environment. Familiarity with valves, wire harnesses, gears, machining, circuit boards (IPC610), fasteners, and castings. Responsibilities included supervision of nine inspectors on two shifts, Material Review Board (MRB) leadership, vendor audits, field service, calibration and process improvement.

EDUCATION/ PROFESSIONAL DEVELOPMENT

M.S., Engineering Management, New Jersey Institute of Technology

B.S., Electrical Engineering, Lehigh University

Certified Quality NJ Governor’s Award for Performance Excellence Examiner (NJ Baldrige Award)

Certified TL9000 Auditor; Yellow Badge; Motorola Six Sigma Green/Black Belt

L3H Lean Practitioner, ASQ Certified Manager of Quality and Organizational Excellence

Contact this candidate