Abdoulaye Sylla

**** ********* **** *****, *** G*05

Houston, Texas, 77077

Email: adwla2@r.postjobfree.com

Phones: 832-***-**** /713-***-****

Summary:

Experienced in managing and supporting efficient liaison among internal customers, logistics partners, suppliers, and supply chain organization.

Continuously review routing, shipping schedule transportation mode, and other business rules, proposing and implementing changes to provide the optimum logistics solution with consideration of both service level and cost.

Provided global system solutions for business requirements in the functional SAP domain and ensure technical alignment to the functional operating model.

Professional Experience:

Microsoft Houston, Direct Sales, Account Management

01/2022 – Present

Senior Training Associate

Identifies customer business needs and technical readiness. Partners with stakeholders to identify and anticipate training needs for an organization. helps the team to recommend and customize training components to address identified needs. Evaluates customer feedback and tailor training content to align with customer’s goals, helps customers through deployment,leverages the value propositions to communicate business impact of proposed solutions and identifies future opportunities .

Build strong relationships with the customers across the European market, Asia market and the USA market.

Create standard operations procedures scales and standardized resolution path and team efficiencies.

Analyze technical integrations and invoices data and be able to effectively communicate issues and resolution paths to both tech and non-tech internal and external contact.

Proactively create a feedback loop back to the product and engineering teams to implement any changes that Amazon needs to support or improve our experience.

Establish a professional brand using all Microsoft tools and engage in conversations with the customer technical resources to assist in deployment and remove blockers from adoption.

Develop and execute a comprehensive account/territory plan. Lead Microsoft Technology training workshops for large and small groups of Enterprises, Small, Medium, and Corporate.

Build training pipeline with the customers, helps develop methods to meet or exceed goals.

Develop long-term strategic relationships with keys accounts.

Manage Create and articulate compelling value proposition.

Create and execute supply planning strategies to meet the category, department, project.

Manage cross-functional projects against plans and objectives to meet commitments and goals.

Manage Identify and drive realization of opportunities for durable, relative advantage to better delight our

Clients.

Amazon Retail Account Management, The Hague, Netherlands, Europe

03/2022 – 06/2022

Account Manager

Set Identify and support sellers to Launches and Amazon features adoption.

Set a strategic sales plan for our targets in line of Amazon strategic direction.

Maintain an accurate and robust pipeline and forecast for business opportunities.

Develop and manage the sales pipeline by engaging with the Amazon customers new market prospects, new partners.

Work closely with the customer base to ensure they are successful using our web services, making sure they have all the technical resources required to upload and update their catalog with their new products.

Prepare and deliver business review to the senior management team regarding the quarterly strategies to align with the revenue and growth expectations.

Accelerate customer adoption and customer satisfaction.

Develop performance goals and targets to achieve customer demand and ensure accuracy and quality.

Provide customers with critical service like fixing buyability errors of their products.

Applies Seller insights into strategy and plan.

Review and monitor Seller performance, provide consulting for Seller`s need and objectives.

Rulewave Global Logistics LLC, Houston Texas

02/2021 - 04/2021

Outbound Logistics Manager, Houston, Texas, USA

Provide global system solutions for business requirements in the functional SAP domain and ensure technical alignment to the functional operating model.

1Az\ Oversees, and ultimately accountable, for the day-to-day operations and service delivery of service providers to enable great services.

Act as the Single Point of Contact (SPOC) for the business in addressing escalated/serious operational delivery issues with services providers.

Management of a large and growing team of contractors and vendors

Planning out execution of new products, customers, markets, and value services.

Optimize on time performance, meet all KPI`s for the operations execution and ensure the smooth day to day operations.

Drive and Own internal and external KPI programs.

Identify, analyze, review and lead network improvement initiatives for existing and new logistics solutions with cross -functional stakeholders optimizing for capacity, quality, speed, delivery experience, concessions cost over the long term.

Generate and review relevant and actionable transportation metrics, promoting improvements and automation over time. Prepare and lead operations calls, business review.

Develop review and recommend method of operational improvement involving equipment, systems, activities, and practices within function areas within their responsibility.

Schlumberger, Houston, TX, USA

08/2015 - 12/2020

Global Logistics Specialist

Manage and support efficient liaison among internal customers, logistics partners, suppliers and supply chain organization.

Provide training and support as required operational staff with GOLD procedures which include but not limited to order and shipment tracking, order status report usage, Green light process update and change validation.

Continuously review routing, shipping schedule transportation mode, and other business rules, proposing and implementing changes to provide the optimum logistics solution with consideration of both service level and cost.

Maintain a current understanding of Trade Control and other regulation issues affecting the operations.

Run daily compliance report and provide findings to the Hub for cargo processing.

Provide service quality review report. Coordinate and assisting our Gold Finance team in invoicing and financial report for weekly operations.

CH Robinson Worldwide, Houston, TX, USA

11/2014 - 08/2015

Global Forwarding Agent

Gather necessary information to prepare rates and quotes.

Provide rate and transit options to customers.

Understand each assigned customer business model and competitive model advantages.

Coordinate cargo bookings and shipment needs.

Building and coordinating LCL and FCL assembly shipment.

Collaborate with support staff, overseas office and other third party to ensure efficiency.

Maintain exemplary customer service and relationship development.

Prepare and review routine reports, customer records and shipment documentation.

Provide support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business review.

Respond to customer inquiries and follow up with resolution.

Panalpina, Houston, TX, USA

06/2012 - 10/2014

Air/Ocean Export Coordinator

Book and coordinate shipment to/from the US

Ensure documents are compliant with governmental agencies.

Coordinate delivery documents to destination.

Ensure contracted rates are used.

Receive and validate customer orders.

Issue shipment handling instruction to carriers

Arrange pick up /transfer of cargo.

Provide accurate job costing forecast.

Serve as a liaison between the document-processing agent and the customer regarding all the shipment detail.

Prepare master bill of lading.

Prepare monthly billing report for each customer.

Prepare final Dangerous goods documents for each hazardous cargo.

Prepare bank draft for specific hazardous cargos.

Prepare insurance certificate for shipment.

Prepare bill of lading for bulk shipments

TNT Global Express USA Inc, Houston, TX, USA

10/2009 - 06/2012

Air/Ocean Export Coordinator

Export documentation and coding

Creating Bills of Lading

Handling in bound calls from customers, providing rate quotes about different global products and services.

Scheduling pick up and making new bookings for express delivery.

Tracking shipment around the globe in order to provide the life of the shipment and relate the proper information to the customer by understanding each status definition of the consignment.

Processing pending package for clearance through customs and regulations.

Personalizing each call with the customer and building trust with each of them.

Handling tech-support products and scheduling appointments.

Skills:

Microsoft Office Suite

SAP - FOS - AS400 - NAVISPHERE – GOLD- TABLEU

Trilingual:

English (speak-writing)

French (speak-writing)

Spanish (speak-writing)

Education:

University of Houston / Houston Community College 2003 - 2007 - Majoring in Supply Chain

University of Paris, Paris. France: 1999 - 2002

Associate degree in business, Logistics and Transportation.

Certificate Dangerous Goods at Sea

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