Enrollment Specialist Customer Service

Angelia Hale

Roanoke, VA *****

*********@***.***

540-***-****

Work Experience

Anthem Blue Cross BlueShield - Roanoke, VA

February 2013 to January 2023

Resolution Specialist

Individual, Family and Group Medical insurance service and enrollment specialist, problem resolution to include claims and billing, adherence to support staffing for high call levels, training to support annual requirements and guidelines, adherence to schedules and team meeting participation, meeting and exceeding required goals, complex problem solving for individual, employer and ACA healthcare plans, structured knowledge and education on best practices for healthcare benefits, knowledge & use of technology including Microsoft Excel, Outlook and Word and specific industry software

Wells Fargo Bank - Roanoke, VA

January 2008 to January 2013

Customer/Account Specialty Services

Responsibilities to include home equity sales and retention, attaining daily and monthly goals, effective time management and schedule adherence, actively use and leverage business tools, demonstrate strong sense of urgency with problem solving to achieve goals, adherence to business policies, procedures and processes, teamwork and accountability, problem solving

GNC - Vinton, VA

August 2008 to 2010

Sales and Customer Service

Part time

Responsibilities to include but not limited to product knowledge and sales, inventory control and stock, receiving and stocking, promotional displays, cash register experience, processing credit card purchases, processing product returns, daily deposits and reconciliations, internet product training, store appearance, problem solving.

WW Grainger - Roanoke, VA

December 2002 to 2008

Customer Service Associate, Sales and Will Call

Responsibilities include customer account information, product knowledge of motors, HVAC, electrical, lighting, plumbing, safety and security, tools and hardware, SAP and internet software experience, Haz Mat certification,

sales and compliance, pulling orders and confirmation, daily and quarterly

reports to actively drive invoice accuracy, teamwork and problem solving.

Asplundh Tree Service - Roanoke, VA

March 2001 to November 2002

Pesticide applicator/Cushion truck driver

Responsibilities to include pesticide application for highway median

maintenance and improvements to include pre-emergent herbicide

application, bulb plantings and mulch, proper safety regulations regarding

Virginia Department of Transportation roadway safety, daily inspection of cushion truck and supplies, pesticide certification, working well with others.

Virginia Western Community College - Roanoke, VA

August 1989 thru June 1991 Associate Degree Business Administration

August 2002 to January 2003 Courses in Computer technology