PROFESSIONAL SUMMARY

KIMBERLEY

BRANCH

K

Crossville, Tennessee 38555, 931-***-****, adwl99@r.postjobfree.com Ready to offer exceptional leadership and planning abilities to take on new role in Professional Management, Sales or Customer Service settings. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Healthcare, Marketing or Call Center Standards standards and market trends. Compassionate and driven House Manager with excellent communication and self motivation abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of problem solving dependability and hard working . Empathetic individual with more than 6 years' working as a House Manager for a Adults with Intellectual Disabilities organization. Determined and experienced in Management and Working without supervision . Proactive motivator produces high-quality marketing and customer service agent work by applying determination and attention to detail. Performance- oriented and enterprising leader with organized nature and analytical problem-solving approach. Reliable House Manager known for being a capable, well-trained professional. Exceptional attention to detail and to prioritize tasks. Pursuing a new role where hard work and dedication will be highly valued. Proactive House Manager with exemplary skills in professionalism and work ethic . Engaging and smart to positively contribute to client living environments while managing issues. Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in a fast paced environment . Adept individual with more than 30 years working as Manager for $500.000 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Ranked Top 2 in Sales force of 75 & voted manager of the year twice. Expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous Sales and Customer Service Call Center Advisor with over 15 years of experience in Marketing/Sales Strategies industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Motivated Marketing manager with demonstrated knowledge of Home Health and Hospice best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 10 years of experience in the field and ready to take on challenging, growth-oriented roles with any company. Customer-focused professional with a successful 35-year career in several professional sectors. Dynamic success applying intelligence and a strong will to succeed in a busy business environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented B

SKILLS

EXPERIENCE

strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to Management, Customer Service, Client Retention and Hard Work. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Self Motivation and a drive to succeed. . Hardworking and passionate job seeker with strong organizational skills eager to secure Management, Customer Service or Work from Home position in any environment. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offers strong interpersonal and task prioritization skills. Looking for competitive compensation for experience Quality Customer Service Staff Management Budgeting Business administration Therap and Windows 11 iOS

Software Proficiency

Training and Support with

Intellectually Disabled Adults

& Behavioral Disabilities

Administrative Duties Internal Control Procedures Statistics Evaluation Scheduling Merchandising

House Manager August 2016 - Current

Hilltoppers Inc Crossville, Tennessee

Supervised residents preparing meals and handling chores and provided constructive sted residents with daily hygiene and u

Communicated with a delegating nurse to coordinate and complete medical services Managed day-to-day operation of home to comply with regulations and agency standards Developed detailed plans based on broad guidance and direction Performed supplier risk evaluations and supported regulatory inspections Entered data into Therap Documentation Software system, implementing tight safeguards to secure financial and personal information

Launched quality assurance practices for each phase of development Supervised staff of 5 to 6 personnel by implementing company policies, protocols, work rules and disciplinary action

Implemented and executed reviews of computer systems for compliance with state and federal regulations

Used interpersonal strategies to promote exceptional client service and create a positive environment for employees and clients

Increased operational efficiency by developing improved filing systems for confidential client records and reports

Communicated best practices among on-site and external personnel to align efforts and goals Established team priorities, maintained schedules and monitored performance Directed training and retraining of employees to boost performance and enhance business results Supervised site investigations, reported issues and escalated those that required further assistance Encouraged departmental employees to present a positive, exemplary image to clients Optimized processes and supervised 5 or 6 employees Defined clear targets and objectives and communicated to other team members Controlled resources and assets for department activities to comply with industry standards and government regulations

Improved staff morale and reduced employee turnover by 70% Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices

Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments

Maintained professional demeanor by staying calm when addressing unhappy or angry clients Evaluated employee performance and conveyed constructive feedback to improve skills Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth household operations Improved staffing during busy periods by creating employee schedules and monitoring call-outs Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills

Trained and developed personnel to improve safety, employee relations and resolve conflicts and personal issues

Maintained office equipment, printers and fax machines Maintained positive client relations by addressing problems head-on and implementing successful corrective actions

Identified and diminished performance gaps by coaching and supervising subordinates. Marketing Manager April 2014 - January 2016

Oxygen Plus Manchester, TN

Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations

Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs

Assessed marketing copy, art comps and final designs and compared with established specifications

Orchestrated and implemented re-branding of the Durable Medical Equipment department to improve sales and maximize effectiveness

Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals

Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales

Improved referral segment product margin by 50% through assessment of customer trends Reviewed historical data and secure customer information to advise strategic campaign development

Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales

Pre-need Sales Consultant /Greif Counselor May 2012 - April 2014 Funeral Arranger, Coffee County Funeral Chapel Manchester, TN Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions

Displayed the highest level of professionalism and sensitivity when dealing with grieving family membersPromoted funeral service merchandise such as caskets, urns, outer burial containers and flowers

IAssisted clients with pre-arranging funeral services Managed timing of floral deliveries for multiple services per day Helped families select funeral and burial details from a range of available options Supported grieving loved ones through difficult times and aided with details such as obituary Met with families of deceased to discuss funeral service requests, disposition of remains and pricing Discussed the nature of funeral service, disposition of remains and funeral costs with family members

Discussed pre-arranged funeral options and explained pricing to clients Two or three weeks after burial, I met with surviving family members for an informal conversation about how they were dealing with the grief

I would listen, pray with them if they asked or just talked about their loved one Whatever they needed to help

This always seemed to help

Conducted more than 60 funerals, visitations and memorial services over the course of 23 months. Patient Care Coordinator April 2005 - January 2010 Home Health Care Of East Tennessee And Hospice Tracy City, TN Established rapport and relationships with patients and external partners to cross-train and support medical staff

Reviewed each step of patient care and made proactive adjustments to avert issues Determined need for special assessment activities for complex cases, effectively handling care plans

Resolved problems with areas such as communication and billing that could negatively impact services

Delivered excellent patient experiences and direct care Maintained confidentiality of patient data and condition to safeguard health information Encouraged patients to schedule recommended tests and procedures Liaised between hospital departments to facilitate effective communication Educated patients by explaining preparation instructions for upcoming procedures and tests Facilitated communication between hospital departments Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions Worked closely with patients to deliver excellent and direct individualized patient care Measured effectiveness with the team and implemented recommendations for long-term improvements

Completed resident assessments in accordance with current regulations and guidelines Provided subject matter expertise in case management and related procedures Monitored ongoing care and proactively corrected problems Updated policies and procedures, leading continuous improvement of resident assessments and care

Updated documentation and reports detailing patient activities, care actions and hospital determinations

Built a strong referral network by developing strategic relationships with general practitioners and internists and in doing so widen our service area to include 3 surrounding counties developing a need for a new office to be opened.

Worked with patients and families to develop future plans and discuss care actions Scheduled presentation appointments for physicians Upheld confidentiality requirements and regulatory compliance guidelines Evaluated effectiveness of current strategies with an interdisciplinary team and utilized recommendations to make permanent improvements to care standards Developed strategic relationships with general practitioners and coworkers to build strong network Met with patients and families to discuss care and plan of action for future Monitored logistics for patient intake and implementation of proposed courses of treatment Supported patient care excellence via planning and interpretation of programs Increased utilization of preventive care to reduce readmissions Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication Enhanced application of nursing and medical practices in alignment with laws and regulations Performed in advisory resource capacity by providing patient and family care expertise Plans for business segments

Kept organized tracking documents detailing assignments, in-progress work and completed project milestones

Executed optimal sales strategies to achieve commercial goals for the target market. Customer Sales and Service Call Center Rep December 1990 - May 2005 National Pen Corporation Shelbyville, TN

Educated customers on current promotions, upgrades or new offerings available under current plan

Resolved customer complaints and addressed emergency requests and needs Detailed payment options and assisting customers with billing for payment or further questions regarding invoices

Achieved high satisfaction rating through proactive one-call resolutions of customer issues ocumented and detailed calls and complaints using the call center's CRM database Researched issues through identification of similar past problems and recommended the most appropriate solution

Referred complex issues relating to online order system or technology to help desk for further evaluation

Initiated termination of customer contract upon request Processed debit and credit card and electronic check payments Educated customers on company systems, form completion and access to services Resolved concerns with products or services to help with retention and drive sales Maintained accurate and current customer account data with manual forms processing and digital information updates

Engaged in learning and development opportunities to promote continued performance improvement

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns

Answered average of 50 emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Maintained 100% customer service satisfaction ratings through quality control Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions

Adhered to company policies and scripts to consistently achieve call-time and quality standards Collaborated with shipping team to correct mistakes, track shipments and handle damage claims Completed over 100 outbound calls per shift to deliver reliable and prepared survey scripts Used consultative sales approach to understand customer needs and recommend relevant offerings

Assisted a 3000+ customer database by answering questions, responding to inquiries and handling telephone requests

Assisted team leaders by providing status and performance reports with information on areas for improvement

Reduced downtime to support quality control, boost revenue and complete projects on time and under budget

Leveraged sales expertise to promote products and capitalized on upsell opportunities Suggested marketing strategies to boost customers marketing plans or special events with corresponding products.

Grew customer base and budget to become #2 in sales of a 75 person salesforce. Selling over $1 million is sales in my 15th year.

Delivered accurate organizational information about products, services and procedures. Sold products to customers during routine service calls using strong cross-selling abilities. Store Manager June 1985 - November 1990

Edwards Oil Company/ Quik Mart Inc Tullahoma, TN Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings Set, enforced and optimized internal policies to maintain responsiveness to demands Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness

Completed point of sale opening and closing procedures Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation Reviewed performance data to monitor and measure productivity, goal progress and activity levels Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns Delivered positive results by controlling monthly operations budget and limiting financial discrepancies

EDUCATION

ACCOMPLISHMENTS

Rotated stock to achieve optimum appeal and minimize shrinkage Rotated merchandise and displays to feature new products and promotions Bolstered sales volume by implementing incentive programs and initiating advanced employee training

Reconciled daily sales transactions to balance and log day-to-day revenue Analyzed and interpreted store trends to facilitate planning Minimized on-site cash with frequent deposits and high accuracy in predicting operations Devised processes to boost long-term business success and increase profit levels Approved regular payroll submissions for employees Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success

Coached sales associates on product knowledge by using a wide variety of training tools Assessed supplier quality to maintain tight cost controls and maximize business operational performance

Managed inventory control, cash control and store opening and closing procedures Developed a new store location from ground up by hiring and training an efficient team Maintained strong knowledge in handling perishable products in dairy, meat and Deli departments Supervised guests at the front counter, answering questions regarding products Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Diploma

Shelbyville Central High

Accounting And Business Management

Motlow State Community College

Achieved 1.2 million in sales at National Pen Corp That exceeded yearly budget by $250,000 through effectively helping with moving me from 12th in the department, of 75 sales reps to #2 in sales

Exceeded monthly quota 5 times

Awarded “Employee of the Month” in 2005, three months in a row and won a contest for a trip to Dallas, Tx to the National Promotional Products yearly trade show.

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