Postal Mail Data Entry

SARAIT VILLAFRANCA

*** ******** ***** ****, ***** 78616 +1-512-***-**** *****************@*****.*** Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated and ready to learn, grow and excel Strategic Planning

Social media knowledge

Records management

Office administration

Paperwork drafting

Payroll and budgeting

Great multitasker

Organization and Time management

Customer service

Self-motivated professional

Teamwork

Reading comprehension

Computer skills

Responsible

Flexible & Adaptable

Computer Skills

Organization and Time Management

Customer Service

Critical Thinking

Planning and Coordination

Problem-Solving

Decision Making

Financial analysis aptitude

Sales professional

Account servicing

Customer Relations

Sales expertise

Staff Training

Fluent in Spanish

Time Management

Data Entry

Good Telephone Etiquette

Active Listening

Leadership

Analytical and Critical Thinking

Filing and data archiving

Bookkeeping

Spreadsheet management

F & I Manager, 06/2021 to Current

Seh Financial – Austin, TX

Prepared new files and assigned tracking identification numbers, resulting in faster retrievals. Located missing file materials to help teams meet project deadlines and avoid lost man-hours. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Cleaned up files regularly by removing outdated information for archival or disposal. Classified files based on source, type or other details. Inputted data such as file numbers, new or updated information or document account numbers into computer systems to support document and information retrieval. Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

Created reports, correspondence and spreadsheets with Microsoft Office programs. Upheld confidentiality of information to avoid potential data breaches and client lawsuits. Used image scanners to convert forms, receipts and reports into electronic format. Proved successful working within tight deadlines and fast-paced atmosphere. Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Demonstrated respect, friendliness and willingness to help wherever needed. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Handled calls to address customer inquiries and concerns. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Established plans and payoffs for customers' loans, prioritizing control of overall costs. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Store Manager, 04/2018 to 02/2019

Metro By T-Mobile – Austin, Texas

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Developed new store location from ground up by hiring and training efficient team. Protected store from loss or theft by setting and enforcing clear security policies. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Completed all point of sale opening and closing procedures, including counting contents of cash register. Supervised guests at front counter, answering questions regarding products. Rotated stock to achieve optimum appeal and minimize shrinkage. Rotated merchandise and displays to feature new products and promotions. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Educated customers on promotions to enhance sales. Maintained records related to sales, returns and inventory availability. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Caregiver, 01/2017 to 04/2018

Hills Country – Austin, Texas

Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Built strong relationships with clients to deliver emotional support and companionship. Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. Kept patients mentally alert by entertaining, conversing and reading aloud to patients. Provided transportation to doctor's appointments, grocery stores, salons and barbershops. Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.

Changed dressings, bandages and binders to maintain proper healing and sanitary measures. Helped clients manage money, pay bills and shop for groceries or personal items. Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Assisted with dressing guidance, grooming, meal preparation and medication reminders. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Documented residents' mental status, sleep and eating patterns in medical record books. Provided safe mobility support to help patients move around personal and public spaces. Transported patients via wheelchair to and from rehabilitation and daily activities. Shopped for groceries regularly in order to keep house stocked with necessities. Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. Transported individuals to events and activities, medical appointments and shopping trips. Office Assistant Lead Worker, 09/2014 to 04/2017

R&C Anguiano LLC – Manor, TX

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Maintained computer and physical filing systems.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs. Interacted with customers by phone, email or in-person to provide information. Conducted quality checks on scanned documents to review for accuracy and completeness. Answered large volume of incoming calls daily to resolve customer issues and schedule appointments. Corresponded with clients through email, telephone or postal mail. Resolved customer problems and complaints.

Kept reception area clean and neat to give visitors positive first impression. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Directed incoming calls to internal personnel and departments, routing to best-qualified department. Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Prepared new files and assigned tracking identification numbers, resulting in faster retrievals. Diploma: 08/2016

Pen Foster High School

EDUCATION

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