Jesse Rubio

Apex, NC

adwl73@r.postjobfree.com

m: +1-480-***-****

Professional Summary

Diligent, passionate, and outgoing technical and project management professional with a distinguished history of leadership success spanning private industry and the U.S. Army, ready to take on a new kind of challenge on behalf of a dynamic and high-performing enterprise.

Adept leader, administrator, and relationship-builder, with a consistent record of success, recognition, and promotion in roles of heavy organizational responsibility, as well as a proven ability to optimize processes, train personnel, and motivate teams to attain enterprise-critical goals and objectives. Adaptable communicator and changemaker, reliably thriving in intense environments where cooperation and resilience count. Extensively decorated veteran, offering finely-honed technical proficiencies backed by a rock-solid core of interpersonal, team leadership, and productivity skills.

Core Competencies

Operations & Administration

Data Analysis/Reporting

Scheduling and Logistics

Market Research

Lateral Thinking/Problem-Solving

Project Management

Employee Training and Motivation

Business Intelligence Solutions

C++

Python

Technical Designs

Java

SQL

Professional Experience

Endurance International Group, Tempe, AZ, 2017 to Present

Advanced ADVISOR, 2018 to Present

Lead a team of six in the pursuit of organizational objectives, providing expertise and support in an administrative, operational, and customer service capacity.

Built and maintained cutting-edge knowledge of software and IT products, industry, and market to present accurate information and a strong sales pitch.

Gained the sophisticated practical experience of IT/software troubleshooting necessary to resolve complex technical issues and provide excellent customer support.

Engage with customers in a fast-paced environment, perceiving needs, matching communication styles, and offering solutions to inquiries, issues, and complaints.

Forge strong customer relationships through positive engagement and interaction across telephone and digital modalities.

Engineer a culture of positivity, proving inspiration and mentorship to colleagues in attaining senior-management goals at both the team and individual level.

Conduct periodic performance evaluations, highlighting quality work and developing improvement plans to optimize operational processes and individual performance.

Massively grow customer base by leveraging consultative sales techniques, directly increasing revenue and profit.

Key Achievement

Played central and exemplary role in the recruitment, on-boarding, and training of over 40 team members, all of whom passed the 90-day employment mark; earned senior-management commendation for significantly reducing employee turnover and attrition.

SUPPORT/WEB ADVISOR, 2017 to 2018

Enjoyed extensive client-relations, sales, and customer-support duties; devised and implemented quick-fix solutions, as well as educating clients about service plan options and additional resources, always presenting clear and actionable aid, as well as effective information about service offerings.

Excelled in all duties and was recognized with promotion to Support Advisor.

Key Achievement

Earned consistently favorable reviews and enjoyed the lowest customer call-back rate of all agents 2 %

U.S. Army, Fort Bragg, GA, 2011-2016

PLATOON SERGEANT

Provided constant oversight and accountability to a team of 36 Soldiers, employing a sharp eye for the human element to identify and constructively resolve interpersonal and disciplinary issues.

Administered training in accordance with highest methodological standards, effectively imparting understanding of individual function in a complex system, as well as a personal commitment to each role’s mission and standards of behavior.

Assessed Soldiers’ performance, taking into account a variety of performance metrics, miscellaneous achievements, and personal observations; followed up to motivate continued improvement.

Singled out for promotion in competitive environment; selected, similarly, to operate crucial and complex technical equipment.

Key Achievements

Procured materials at an average of 10% under budget, mitigated risks, navigating negotiations, and keenly capitalizing on opportunities for process optimization.

Served as project manager on more than 50 occasions, orchestrating the construction of homes, guard towers, and an obstacle course.

Platoon’s Soldiers excelled, and 16 attained promotions over the course of my tenure.

Education, Credentials, and Military Training

Bachelor of Science (B.Sc.) in Software Development, Expected Graduation JULY 2023

Western Governors University (WGU), Salt Lake City, UT

Bachelor of Science (B.Sc.) in Business Administration, 2020

Concentration: Business Intelligence

Grand Canyon University, Phoenix, AZ

Carpentry and Masonry Specialist, 2012 to 2017

U.S. Army, Fort Bragg, NC

Certificate, U.S. Army Basic Combat Training (629 Hours), 2012

Ft. Benning, GA

Military Awards and Honors

Meritorious Volunteer Service Ribbon, 2016

Army Achievement Medal, 2015

Non-Commissioned Officer Development Ribbon, 2015

Army Good Conduct Medal, 2015

Army Commendation Medal, 2013

Afghanistan Campaign Medal, 2013

Overseas Ribbon, 2013

Combat Action Badge, 2013

NATO Medal, 2012

Global War on Terrorism Medal, 2012

National Defense Service Medal, 2002

Army Service Ribbon, 2009

Additional Information

Technical Proficiencies: Python, Salesforce CRM, Genesys, SQL, SSH, Microsoft Office Suite, Sharepoint, & CPanel

Interests: literature, board game creation.

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