Amy Schenck

**** ****** ****** **** *******, PA *9380 484-***-**** adwl4n@r.postjobfree.com

Career Objective

Full charge Bookkeeper with 20+ years of experience using both single-entry and double-entry systems. Extensive background in business and client care management with diverse operational experiences. A self starter with communication skills which lend to my ability to adapt seamlessly with discretion and professionalism. Experience

Recovery Centers of America

Accounts Specialist February 2017 - November 2020

• Maintenance of client accounts for several east coast facilities and nationwide payers. Review and reconciliation of account discrepancies for billing accuracy and revenue intake.

• Identifying payer errors in accordance with contractual agreements. Persistent following up for resolutions of credits, aged accounts and outstanding balances.

•Primary department contact for patient calls due to ability to listen, research and resolve patient account questions in an understanding and professional manner.

• Proficient clean claim rate to optimize revenue cycle

• Account auditing to resolve posting errors, payer / patient credits and overdue balances. Primary contact for third party collection agency to confirm account status.

• Credit resolutions for accounts aged 48+ months averaging $70,000 - $150,000 per week.

• Identified and resolved billing error with major Northeast insurance company. I was able to escalate to a primary supervisor for direct billing for outstanding claims over 36 months. This corrected billing errors, increased the census for three facilities and accrued over $1,000,000.00 in outstanding revenue over 36 months. We were then able to reverse bad debt, resolve billing errors and continue to increase revenue with minimal aged accounts.

•Utilization review with insurance companies to verify correct level of care has been authorized for treatment provided.

• Conveyed ongoing identified errors and provided resolutions to department heads with confidence and professionalism. Which included presenting to chief finance officers the necessity of Quickbooks. Installed program and educated department heads the proper use of platform. This gained respect and nomination to the corporate employee engagement committee.

• Experienced with multiple platforms and proficiency operating simultaneously. This includes: Quickbooks, Excel, Word, Salesforce, Concur and Avatar. Adolescent Advocates

Director of Business and Finance January 2015 - January 2017

• Oversee daily operations of fee for service outpatient facility for high profile clientele. Identified operational flaws and developed systems to streamline daily operations and optimize revenue. Installed platforms to modernize business and aid therapists with day to day operations, allowing for proficient billing.

• New client scheduling and orientation of program. Review financial responsibilities and obtain form of payment for recurring monthly billing. Average monthly collection rate of 90-95%.

• Interview and train new employees and interns. Monitored performance and time for posting and processing of payroll. Responsible for onboarding and maintaining employee files. Ensured licenses were up to date and practices were being followed in accordance with state and federal regulations.

• Worked with payroll company to produce paychecks and monthly, quarterly and yearly reports. Advised CEO weekly financial and operational updates. Worked together to implement optimal business practices.

• Maintained chart of accounts for reporting of all AR/AP. Posted credit-card reconciliation and expense accounts.

• Processed all financial reports, identified and adjusted any posting errors. Resolved any credits or outstanding account balances. Reporting and processing of : monthly,quarterly and year end closing.

• Updated daily operating procedures that affected financial success. Installed EMR program not previously used by company. Use of the system added to the growth and productivity in several areas of the business. It eliminated out dated practices and reduced tasks that were time consuming, inaccurate and no longer effective.

• Platforms primarily utilized: Quickbooks ( cloud & desktop), Excel, Word, ADP and Mac.

• Event planning for all marketing, educational and networking events. New Leaf Club

Business & Special Events Director October 2013 - March 2015

• Oversee daily operations of Non Profit Sober Community Center and event space.

• Event planning, coordination and supervision of educational, fundraising and corporate events. Hiring and supervision of outside contractors for events. Collection, reconciliation and posting of all events and classes.

• Payroll management, bi weekly posting and processing using ADP and Paychex systems. Onboarding and maintenance of all employee and contractor files. Managed Workmans compensation compliance and annual auditing.

• Processing weekly, monthly, quarterly and yearly reports for proprietor and Board approval. Monthly board meeting attendance and presentation of facility operations and financial status.

• Non profit procedures for raising revenue, which included grant reporting fundraising events, networking and donor relations.

• Processed monthly, quarterly and year end closing procedures.

• Newsletter and website management. Platforms utilized : Quickbooks, Excel, Word, Mac, Wordpress, Constant Contact, Paypal.

Chester County Family Dentistry

Finance Manager July 1998 - May 2013

• Scheduling, collection and reporting of daily performance in accordance with established daily, monthly and yearly production goals. Maintenance and management review of monthly, quarterly and yearly reports and tax preparation. Consistent collection rate of 90 - 100%.

• Payroll processing for team of 20+ employees and contractors. Onboarding and maintenance of all employee files. Hiring and training of new employees.

• Daily EMR reconciliation and account adjustments if necessary. Patient care coordination and treatment plan review for scheduling in accordance with daily production goals. Obtained authorization, processed and submitted claims to insurance companies. Financial liaison for patients and insurance companies to ensure collection goals are met.

• Accounts receivable and accounts payable management. Accounts auditing to alleviate credit and outstanding balances. Collection, posting and banking of all payments. Reconciliation of banking and credit card accounts.

• Maintain compliance with OSHA, HIPPA, state and federal regulations. Workman’s compensation management, reporting and annual auditing.

• Communications management via phone, email and website requests. Platforms utilized : Quickbooks, Excel, Word, Eaglesoft, Dentrix and Softdent. Eberlein Design Consultants

Interior Designer April 1995 - February 1998

• High end residential and commercial interior designer for high profile clientele. Responsible for project management.

• Project management and liaison of communication for clientele.

• Space planning, presentation and execution of design. Budget planning and approval requests with clientele. Produce and present client with hand drawn renderings and drafted floor plan of space.

• Finish and furniture selections. Coordination of payment, delivery and installation of project.

• Design and draw original pieces of furniture and responsible to oversee the execution of piece according to design.

• Purchase order request completion and submission for product orders. Project billing for implementing design.

• Resource management and selections. Responsible to stay ahead of coming trends and knowledge of new resources.

• Auto cad, Excel, Quickbooks.

• Awards : ASID Design Excellence Award

Education

• Harcum College - Associates of Science. May 1996 Bryn Mawr, PA

• Delaware County

Community College - Associates of Liberal Arts May 1993 Media, PA

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