MONICA FRANCO

**** ** **** ***, *****, FL ***** · 954-***-****

adwl3r@r.postjobfree.com - www.linkedin.com/in/mfm69 Expert in problem-solving and process analysis with 30+ years of experience designing and implementing successful software solutions in various industries. Proven leader as a Technical Project Manager at Abstracta, LLC, leading the Digital Transformation of Banesco USA Bank, and as a Chief Operating Officer at Globaltek Office Supply, Inc where I established and set up the company, and implemented efficient practices to enhance performance in purchasing, order management, and shipping processes. Fluent in English and Spanish. EXPERIENCE

MAY 2021 – MAR 2023

TECHNICAL PROJECT MANAGER, ABSTRACTA, LLC – FLORIDA, USA

• Leading the Digital Transformation of Banesco USA Bank using Pega Systems

• Performing process analysis for the Loan Origination process and managing the re-implementation of Encompass

• Leading the Loan Re-engineering Project for the Israeli Discount Bank, overseeing the redesign and implementation of processes to improve efficiency and customer experience 2002 – MAY 2021

CHIEF OPERATING OFFICER, GLOBALTEK OFFICE SUPPLY, INC – FLORIDA, USA

• Establishing and setting up the company

• Installing and operating an assembly line for the production of toner cartridges

• Developing a successful brand of compatible toner cartridges

• Developing and implementing operational policies and procedures for the implementation of Sage 100 ERP system and later Acumatica

• Introducing and implementing efficient practices to enhance the performance of purchasing, order management, and shipping processes with the goal of minimizing inventory and increasing order fulfillment rates

• Implementing the use of Sage Inventory Advisor for sales forecasting

• Organizing marketing campaigns, selling events, and training for the sales force 1995 –2002

INFORMATION SYSTEMS MANAGER, COPYCORP DE VENEZUELA

• Overseeing the design, development, and implementation of a proprietary enterprise resource planning (ERP) platform to manage the entire import process, inventory, sales, distribution, accounting, marketing, and government reporting

• Developing a control system for the Document Management division to track the location and performance of leased printers

1992 –1994

SYSTEM ANALYST, C.A.VENEZOLANA DE CEMENTOS

• Designing and developing a proprietary electronic mail system for the company's local area network

(LAN) that utilized infrared (IR) antennas to connect and exchange messages with four other LAN locations in different parts of the country

2

EDUCATION

MAY 1993

SYSTEM ENGINEER, UNIVERSIDAD METROPOLITANA, VENEZUELA 5 years Engineer degree with a strong focus on teaching technical and analytical skills needed to design, develop, and manage complex systems

CERTIFICATIONS AND COURSES

PEGA BUSINESS ARCHITECT BADGE 8.5, 8.7, 8.8, PEGA ACADEMY CERTIFIED SCRUM MASTER, SCRUM ALLIANCE

POSITIVE PSYCHOLOGY, COURSERA, UNIVERSITY OF PENNSYLVANIA GUT CHECK: EXPLORING YOUR MICROBIOME, COURSERA, UNIVERSITY OF COLORADO BOULDER PRIMEROS AUXILIOS PSICOLOGICOS, COURSERA, UNIVERSITAT AUTONOMA DE BARCELONA SKILLS

Strategic thinker, and problem solver

Strong interpersonal skills, and ability to manage cross-functional teams

Adaptable to new technologies and business

environments, detail-oriented

Proficient in English and Spanish

Pega Business Architect

Certified Scrum Master

ACTIVITIES

Passionate about nature, nutrition, health, and Yoga. As an empty nester, I have regained my love for studying and learning.

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