Service Representative Customer
Resume:
MARY OGHOBAHASE
S U MMARY
Compassionate and focused on helping clients, maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
E X P E R I E N C E
Modern Vintage Home Health
Mr.Thompson Sugar Land, TX November 2022 - Current Vericon Health Resources
Ms Awe Sugar Land, TX July 2022 - November 2022 Agiks Autos
Mr. Mick Dallas, TX January 2011 - June 2022
Customer Service Representative
Marriot Hotel Houston, TX January 2009 - December 2010 Assisted clients with bathing, dressing and incontinence care. Improved patient outlook and daily living through compassionate care. Helped client with medication self-administration. Aided with mobility and independence for disabled individuals and continually monitored safety.
Recognized emergency situations and implemented appropriate procedures. Managed patient transportation and appointment scheduling. Documented patient intake and dietary requirements and aided with feeding and monitoring.
Assisted with patient admissions, discharges and transfers. Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Performed minor housekeeping tasks to keep patient areas clean and sanitized. Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Exercised good judgment and decision-making in escalating concerns and resolving issues.
Remained calm and professional in stressful circumstances and effectively diffused S K I L L S
Care Plan Management
Behavior Redirection
Client Safety and First Aid
Quality Program Protocols
Compassionate Client Care
Certifications. Basic Life
Support{CPR, First Aid and AED
CNA
C O N T A C T
adwl34@r.postjobfree.com
Richmond, TX 77407
E D U C A T I O N A N D
T R A I N I N G
Associate of Science
Certified Nursing Aide
Faith Health Training Institute, Houston,
TX
April 2023
Bachelor of Arts
English Language And Literature
Olabisi Onabanjo University, Nigeria
May 2008
Bachelor of Arts
Diploma{Law Studies}
Olabisi Onabanjo University, Nigeria
December 2003
C E R T I F I C A T I O N S
Sales Representative
Realhouse Communications Ikeja, Lagos September 2008 - December 2009 tense situations.
Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
Upheld quality control policies and procedures to increase customer satisfaction. Fielded customer complaints and queries, fast-tracking for problem resolution. Improved customer service wait times to mitigate complaints. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Presented products and services to prospective and existing customers to meet client needs.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
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