Material Handler Warehouse Associate
Resume:
Roberto Martinez
Lakeland, Fl
adwl31@r.postjobfree.com
WORK EXPERIENCE
Secretary/ Office Assistant - Life Nutrition Group 2021 - PRESENT
Provided phone, email and text interaction with retail partners, customers, and managers. Scheduled and confirmed appointments with customers daily.
Monitored and tracked appointments and service calls to solve any customer problems and issues. Handled customer complaints, kept records of customer interactions, processed customer accounts and filed documents. Managed/ updated reports & filed paperwork. Used excel and Microsoft word on a daily basis to input all records. Used Outlook to communicate with customers as an alternative option to communicate with them. Material Handler/ Inventory - Morgan Truck Body
2020 - 2023
Moved & stored various non-hazardous and hazardous materials within the warehouse while using a forklift. Main duties included loading and unloading using different transport items, recording inventory statuses and making sure deliveries would properly match purchase orders. Labeled products and placed them accordingly. Identified and located the right products during the delivery process. Kept a well-maintained and updated account of stock and inventory. Stocked different work areas constantly with necessary products.
Warehouse Associate - Rooms To Go
2019 - 2020
Unloading trucks with heavy furniture, placing items in the proper location to be analyzed and assessed. Ensuring the correct product is being delivered & shipped to the correct home address. Processed returns off the truck and matching SKU #s to the correct item to be cleaned and fixed. Operated forklift, electric pallet jack, & tuggers to move and put the correct items in their locations. Assuring dock areas were available to receive & depart shipments.
Process Assistant / Warehouse Associate - Amazon Fulfillment Center 2017- 2019
Examined and inspected products for defects or damages. Received, unloaded, and arranged inventory items appropriately. Kept records of all inventory using excel and word. Also a cycle counter where I helped manage inventory by counting products and comparing the inventory to inventory logs and documents. Order picker and stow. Scanned products and then placed them in the appropriate location and shelves. Reported to managers any errors and missing products from bin counts. Operated forklift and manual pallet jacks to move product to designated locations
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Customer Service/ Retail Associate- Coach
2015 - 2017
Gave friendly, efficient service to ensure a positive customer experience. Assessed the store environment, understanding the needs of the customer (and any waiting customer) and matched their service appropriately. As a Retail Sales Associate we would always put customers first & offer assistance. Actively processed, stocked, & replenish garments on the sales floor & stock room. Unloaded delivery truck, received, opened, and unpacked merchandise & label merchandise with security tags.
Worked on register to report and handle all required transactions, issue receipts. Helped customers with complaints and questions, gave customers information about products and services, took orders, and processed returns. Helped customers understand any products and answered any questions to satisfy their shopping experience.
Big tourist location, interacted genuinely and naturally with the customers accurately by completing each transaction & delivering every product purchase to the customer appropriately. Created a lasting impression by thanking the customer and giving them a reason to return while representing Coach brand appropriately. EDUCATION
Associate Degree - Broward College
High School Diploma- J.P Taravella HIgh
Languages
• Spanish - Intermidiate
• English - Expert
Skills
• Inventory Control
• Operations
• Scheduling
• Training
• Retail sales
• Customer support
• Management
• Organizational skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Verbal and written communication
• Warehouse experience
• Forklift
• Pallet jack
• Electric pallet jack
• Office experience
• Multi-line phone systems
• Typing
• Phone etiquette
• Front desk
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