IT Program Manager

Vineet Kumar

Professional Summary

Overall **+ years of Total Experience in the IT Industry, and 8+ years of Experience working in IT Project Management domain

• Experienced consulting & analytics professional with a demonstrated history of working in the Information Technology and Services industry

• Rich domain experience with Fortune 500 Companies in Manufacturing, Automotive, Healthcare and Logistics Industries

• Skilled in Agile Project Management, Product Management, Program and Portfolio Management, AWS Solutions Architecture & Design, Supply Chain Management, Cloud Computing, Web Enterprise Management, Business Analysis, Data Analytics & Problem Solving, Process Consulting & Operations Management

• Strong functional knowledge in areas of Life and Health Insurance, Annuities, Retirement Solutions, Warranty Management, Dealer Management, Procurement, After Market Support & Supplier Recovery Management, Internet of Things & Cloud Architecture Design across the value chain

• Rich experience in requirements gathering, requirements analysis and translating business requirements to design specifications

• Experience in IT spans across the SDLC, involving activities like Estimation, Impact analysis, design, build, test, client discussions and coordination with onsite/offshore for issue resolution.

• An enthusiastic, motivated & ambitious team player with strong work ethic and an eye for detail. Education

MBA (Operations Management), Symbiosis Institute of Business Management May 2014 B.Tech. in Production Engineering, Haldia Institute of Technology June 2009 Licenses and Certifications

Project Management Professional (PMI, Certification No - 2151394) Certified SAFe® 5 Product Owner/Product Manager (Certificate ID: 048*****-****) AWS Certified Solutions Architect– Associate (AWS, Validation Number - BTMR661CBMR4Q0SM) Microsoft Certified: Azure Fundamentals

Certified Scrum Product Owner (Scrum Alliance, License No - 000679097) Lean Six Sigma Certified Green Belt (IASSC, Certification No - G-5488) ITIL Intermediate Certificate in IT Service Strategy (PeopleCert, Cert No - GR751059600VK) ITIL Foundation Certificate in IT Service Management (PeopleCert, Cert No - GR750534615VK) Certified Scrum Master (Scrum Alliance, License No - 000679097) PMI - Agile Certified Practitioner (PMI, Certification No - 2170632) Licensed Life and Health Insurance Advisor (Department of Insurance, Kentucky) Technical/Functional Skills

• Operating system : Windows, Linux

• Methodology : SDLC, Waterfall, Agile, DevOps

• Tools/Technology : AWS, Azure, Open text/Vignette (CMS), HTML, Microsoft Dynamics 365, Visio, MS Office

• Functional : Agile Project Management, Supply Chain Management Warranty & Claims Management Web Content Management

• Domain : Manufacturing, Logistics, Healthcare, Insurance

(Licensed life & health insurance advisor)

• Sales Enablement : Account Based Marketing, Presales

• Databases : Oracle, MS SQL Server, DB2, MYSQL, MongoDB

• Project Management Tools : Jira, Confluence, MS Project, ADO, Smartsheet, Miro, Clarity Professional Experience

Program Manager July 2022 – Till Date

Worldwide Express

• Managing the program to migrate legacy TMS application and user profiles to AWS cloud as part of the organization’s Truckload consolidation and modernization initiatives

• Partner with external TMS vendor (Mcleod) to develop and enhance application functionalities

• Collaborate with business and customer experience teams to identify opportunities for improvement through automation

• Facilitated meeting with Infrastructure and engineering teams to set up the hybrid cloud, disaster recovery and Citrix environments for our applications compliant with security needs

• Mentored and co-wrote epics and user stories on JIRA with a Product Manager with a focus on Product Management best practices

• Gathering business and functional requirements from business users and work with the technology teams to develop execution strategies, cost/time estimates, and capacity plans in a global delivery model.

• Creating business agility with Lean and Agile practices at the organizational level to promote innovative business solutions

• Monitor & Manage project budget, risks, staffing, & team performance & escalating promptly any issues that may impact operations

Program Manager August 2018 – June 2022

Atos Syntel Inc. Humana Inc.

• Managing end to end TLM/Improvement projects like Resiliency initiatives, Core API Practice, Gemfire/SQL upgrades, On Premise to AWS cloud migration projects as part of Enterprise Data and Technology Solutions team

• Responsible for managing business projects, its budget, financial constraints, and proportionate effort estimations. Also, accountable to develop business use cases with subsequent project plans, examine program intra-dependencies and supervise overall execution for scheduled and planned releases

• Collaborate with other functions & stakeholders who could be contributors or consumers of our services/products and ensure their absolute satisfaction. Inculcate processes to gather continuous and valuable feedback through various business interactions and analyze improvement aspects with subsequent execution plans to uphold client management benchmark

• Holistic Resource & Skill Management through respective allocations, requisite hiring-planning- utilization, managing teams and aligning their aspirations to project goals with relevant coaching and mentoring. Ensure project scheduled deliverables, quality assessment & reviews and on-spot query resolutions to nullify any on-going impactful conflicts or impediments

• Responsible for Service Level Management: Defining, tracking, reporting project metrics, SLA’s and performance baselines

• Comprehensive monitoring of change and release management activities by taking cognizance to business priorities, its overall impact on effort estimations, analysis of cost to benefit ratio and evaluating any other underlying constraints or factor

• To continuously monitor project progress and create management reports with presentations if required so that sponsors, stakeholders, and leaders are up to date on various schedules, budget, version management and release status

• Proactively identify, mitigate, and manage potential risks due to issues which directly or indirectly impact project deliverables and facilitate a coherent resolution process to minimize any adverse impact

• Strict supervision of quality assessment with project deliverables. Streamline business processes through continuous feedback and improvements imbibed throughout the software development lifecycle

• Responsible for knowledge sharing and skill development. Organizing cross-training and upskilling programs for project team members across domains to increase overall productivity Technical Project Manager October 2017 – July 2018 Syntel Inc. Mercedes Benz USA

• Responsible for managing and maintaining web content for the corporate website www.mbusa.com & internal portal sites as part of Vehicles Sales & Distribution Systems

• Validation, testing and management of content for websites, email marketing campaigns, microsites management and other customer facing website development

• Managing the Integrated VPC Information System (IVIS) application for tracking vehicles, processing & damages from the time a shipping transmission is received, through processing at the Vehicle Preparation Center (VPC) and shipment to a dealer

• Attend Story Points Grooming meetings to understand the new requirements, Sprint Planning, Sprint Review & Retrospective meetings for product development

• Management of user requests in JIRA including problem logging, tracking, analysis, reporting & problem solving. Co-ordination between product stakeholders and offshore on daily basis to report the test design activities and change requests

• Perform system study, issue analysis, impact analysis, mapping the business requirements with technical solution, process optimization, performance monitoring etc.

• Eliciting and creating initial epics/features and elaborating into user stories that clearly describe the functional and non-functional requirements

• Deliver business requirements via artifacts such as epics, features, stories, acceptance criteria, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc.

• Prioritizing and sequencing the backlog of epics/features/user stories according to business value, throughout the release and sprint planning cycles.

• Responsible for Change Management: Review of change requests, impact on system, cost benefit analysis & implementation of the approved changes

• Managing scheduled releases ensuring availability of functionalities in production as per approved and defined schedules

• Responsible for Service Level Management: Defining the metrics and performance baselines, tracking and reporting SLA’s, risk monitoring & management, continuous process monitoring and improvement

• Responsible for knowledge sharing and management, cross-training and domain training to the offshore project team members

Project Manager April 2016 – Sep 2017

Syntel Pvt. Ltd Strategic Marketing Group

• Responsible for Account Based Marketing initiatives for key Accounts – leading Manufacturing & Retail customers across US & Europe

• Program Planning for key accounts – Pursuit Planning, Account Mapping, Designing campaigns, Metrics & Processes

• Interacting with client & engagement team at onsite for requirement gathering, system study, issue analysis, business process mapping and process optimization for key accounts

• Marketing Strategy & Planning, Penetration strategies, Account Branding aimed at creating a unique positioning for Syntel

• Sales enablement with focus on GTM strategy through account specific initiatives, value adds

• Market Research on latest technology & Industry trends. Preparing presentations and reports on industry analysis, competitive intelligence, GTM strategy

• Consult Manufacturing Organizations on digital transformation & modernization initiatives across the value chain

• Efficiently managed Risks & SLA’s leading to 50% faster modernization, 60% reduced efforts & approximately 60% reduction in modernization costs.

• Recipient of Syntel Value Award for notable contribution towards topline growth in Key Accounts

Management Associate June 2014 – March2016

Syntel Pvt. Ltd Daimler Trucks North America

• Responsible for managing Online Warranty Link (OWL) project worth $ 3 .5 million for a leading Tier 1 Automotive Manufacturer in US (DTNA)

• Oversee multi-phase, multi-resource projects from inception to conclusion while maintaining high customer satisfaction.

• Analyze / Review the requirement, design document, system test plan, mapping the business requirements with technical solution as per requirements and delivered within schedule by adhering to the engineering and quality standards

• Built analytical models generating insights & foresight addressing Fraudulent Warranty Claims Prediction, Spare Parts Association Analytics, Product Exchange Prediction and Parts Return & Supplier Recovery Management etc.

• Analyzed warranty operation, performed gap analysis & warranty claim analytics to identify warranty leakage & early warning signals

• Client appreciation for establishing $ 1.5 Million savings through process optimization & warranty data analytics

• Communicate effectively with project teams, customers, and sales to achieve client objectives.

• Lead the Delivery Excellence Group responsible for optimizing & streamlining processes for project deliverables – Project Quality Index (PQI) & CSAT, aimed at strengthening operational excellence

• Helped Account teams achieve 100% quality & delivery compliance Solution Developer Mar 2010 - May 2012

Tata Consultancy Services Utility Business Unit

Technologies: Java, J2EE, Oracle PL SQL and MS Access 2000

• Responsible for requirement analysis, business impact analysis, design, coding, unit testing and client interaction for the Claims Management Application for a leading Utility Services Company in US

• Provided support to online applications like Interwoven Team site ( a Content Management system used for creating complex intranet and internet websites for enterprises)

• Customization of an existing Primavera interface to extract the planned costs and actual costs of the project

• Partial automation & enhancement of the processes in the Claims Management application Personal Details

• Email : adwl14@r.postjobfree.com

• Contact No. : +1-404-***-****

• Address : Louisville, Kentucky (United States)

• Work Authorization : Green Card (Permanent Resident)

Contact this candidate