Office Manager Assistant Front
Resume:
Raleigh Postiglione
Ft. Lauderdale, FL 33301
E-Mail: adwl0q@r.postjobfree.com
Professional Objective: to obtain a senior leadership position in a well-established hospitality company.
Education
University of Illinois at Chicago Chicago, IL
Bachelor of Liberal Arts & Science Received, 05/05
Work Experience
2021- Assistant General Manager
Courtyard by Marriott Downtown Ft. Lauderdale, FL
Controlled revenue management by driving rates and managing inventory utilizing STAR reports
Directed departmental leaders in all daily operations achieving financial and brand targets
Performed all hotel human resources, accounts payable and receivable functions
Improved guest relations increasing satisfaction scores and driving reward member enrollment
Lowered CPOR by controlling purchases while maximizing labor effectiveness across operations
2020-2021 Assistant General Manager
Aloft Tampa Downtown Tampa, FL
Performed HR functions for the property including orientation, training, reviews and discipline
Reopened F&B department revitalizing concepts, driving guest satisfaction and top line revenue
Facilitated purchasing for all departments, accounts receivable and payable functions
Directed housekeeping department ensuring productivity and brand compliances
2019-2020 Director of Front Office
Cambria Magnificent Mile Chicago, IL
Controlled all aspects of revenue management improving STAR performance
Improved profitability of rooms department through upsell initiatives and inventory controls
Exceeded budget in ADR, OCC % and all controllable costs through training and accountability
Supervised FO and HSKP leadership to exceed company benchmarks and improve productivity
2018-2019 Front Office Manager
Fairmont Chicago Chicago, IL
Managed all FO staff, driving GSS scores YOY, maintained Forbes rating and union relations
Led upsell program with FPG partnership through staff training and recognition
Developed SOP’s and checklists to manage inventory and reduce controllable costs
Expanded local partnerships to enhance guest experience and improve associate engagement
2017-2018 Assistant Front Office Manager
Fairmont Austin Austin, TX
Led hotel opening, managing inventory and onboarding associates to Fairmont standards
Delivered GSS and LQA success through implementation of Forbes and brand benchmarks
Managed labor through scheduling and training to achieve budgeted labor standards
Maximized revenues through inventory management and interdepartmental communication
2014-2017 Assistant F&B Manager
Hilton Austin Austin, TX
Supported brand through purchasing, collateral creation, communication and engagement
Drove revenue through average check by creating sales incentives and marketing initiatives
Improved TMOS and guest satisfaction through training and SOP development
Analyzed sales mix and revenue reports to optimize profitability and reduce waste
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