DONALD GRAHAM

Relocating to Dallas, TX 757-***-**** adwl08@r.postjobfree.com

HOSPITAL/LABORATORY ADMINISTRATOR

Detail-oriented leader with an understanding of the healthcare environment and experience managing teams in delivering outstanding patient care. Able to plan, implement, and oversee programs and services; conduct staff recruiting, hiring, and training; and develop policies and procedures to streamline workflow, save time and costs, and improve patient outcomes. Knowledgeable about the requirements of accrediting organizations such as The Joint Commission and The College of American Pathologists.

Core competencies:

Human Resources Administration, Fiscal Operations, Risk Management, Diagnostic Services, Resource Management, Electronic Medical Records (EMR), Equipment Management, Presentations, Public Speaking

EDUCATION

Grand Canyon University, Distance Learning

Doctor of Education in Organizational Leadership Anticipated completion May 2023

Dissertation title: An examination of the relationship between psychological empowerment (PE) and organizational citizenship behaviors (OCB) in a multicultural workforce

Courses include: Sustainability of Health Care Organizations, Formalizing the Research Prospectus, Leading Across Cultures, Strategic Planning and Change, Approaches to Research Design and Data Analysis, Building a Culture of Community in Health Care, Professional Development and Leadership in Health Care, Analysis of Existing Research, Health Care Regulation, Structures and Governance in Health Care, Foundations for Research, Ethical Dilemmas and Stewardship, Progressions in Leadership Thought, Introduction to Advanced Graduate Studies and Scholarship

Grand Canyon University, Distance Learning

Master of Public Administration in Healthcare Management Completed August 2015

George Washington University, Washington, DC

Bachelor of Science in Cytotechnology Completed August 2006

Old Dominion University, Norfolk, VA

Bachelor of Science in Medical Technology Completed May 2007

Tidewater Community College, Norfolk, VA

Associate of Science in General Studies Completed July 2003

Central Texas College, Killeen, TX

Associate of Applied Science, Medical Laboratory Technician Completed May 1995

CERTIFICATIONS AND REGISTRATIONS

American Society of Clinical Pathologists, Medical Laboratory Scientist 2006 – Present

American Society of Clinical Pathologists, Cytotechnologist 2006 – Present

American Society of Clinical Pathologists, Medical Laboratory Technician 1995 – Present

PROFESSIONAL EXPERIENCE

National Institutes of Health (NIH), Bethesda, MD

CHIEF MEDICAL TECHNOLOGIST, PHLEBOTOMY AND ACCESSIONING SERVICES Jul 2017 – Present

Oversee the central accessioning and phlebotomy sections within the Department of Laboratory Medicine. Supervise 29 health technicians (phlebotomists) over 2 shifts, serving more than 30,000 patients annually. Verify the accuracy of all data distributed to patient care providers. Participate on the Standardization Committee, which manages the procurement of new products. Administer the Learning Management System for a department of more than 200.

Distribute assignments to facilitate smooth workflow and timely completion of tasks. Reorganize to accommodate priority changes.

Develop short- and long-range strategies to improve staff efficiency and patient flow and satisfaction.

Hire and train new team members, administer discipline, and review performance. Apprise leadership of staffing needs.

Implemented an enterprise scheduling system for the NIH phlebotomy service that helped streamline phlebotomy procedures, improve the patient experience, and increase patient satisfaction.

Met with the lowest-performing team members to develop improvement plans, leading to better performance from all; one individual increased his output by 50%.

Revised procedures to accommodate changes in technology. For example, created curricula in the LMS to support online training.

Developed policies that reduced wait times and costs and improved the patient experience. Coordinated changes with leadership, other departments, and technical staff.

Directed the development of written procedure manuals to ensure compliance with the National Accrediting Agency for Clinical Laboratory Sciences, the College of American Pathologists (CAP), and The Joint Commission (TJC). Oversaw numerous TJC and CAP inspections that produced zero major findings.

Consulted with patient care teams on specimen collection and handling methods, reducing collection errors and the need for repeat phlebotomy procedures.

Coordinated travel, accommodations, and testing for the NIH COVID-19 Laboratory Strike Team members.

Served as a COVID-19 tester in various places across the country on multiple occasions.

Bureau of Prisons, Fort Worth, TX

CHIEF OF LABORATORY Nov 2014 – Jul 2017

Managed medical laboratory operations for an administrative security federal medical center with a detention center housing 1,600+ male inmates with special medical and mental health needs. Oversaw a laboratory that provided comprehensive hematology, urinalysis, and chemistry testing. Supervised 6 direct reports, including 3 medical laboratory scientists, 2 phlebotomists, and a radiology technician; the team performed more than 7,500 phlebotomy procedures per year and 35,000+ laboratory tests per year.

Led the laboratory to obtain a College of American Pathologists (CAP) accreditation, the “gold standard” of lab credentials. Facilitated the completion of accreditation requirements by updating instrumentation, labeling, scheduling, and mailing processes.

Implemented a new specimen labeling system that reduced labeling errors 10-fold.

Redesigned the benchtop workspaces to improve ergonomic functioning and reduce repetitive motion injuries.

Handled hiring, training, assignment distribution, and performance reviews.

Purchased lab instruments, including a hematology analyzer, a urine analyzer, and chemistry analyzers.

Assisted the lab manager in the IHS Great Plains office in obtaining Joint Commission accreditation by rewriting SOPs so written procedures matched practices.

Bureau of Prisons, Fort Worth, TX

LEAD MEDICAL TECHNOLOGIST Nov 2010 – Nov 2014

Utilized, maintained, and validated the Johnson & Johnson Vitros 350 chemistry analyzer.

Selected to move into the chief of laboratory role based on contributions to CAP accreditation preparation and completion of a qualifying MPA degree.

Earlier experience:

Indian Health Service, Sells, AZ; Staff Medical Technologist (Apr 2008-Nov 2010)

Portsmouth National Military Medical Center, Portsmouth, VA; Cytotechnologist and Medical Laboratory Scientist (Aug 2006-Apr 2008)

Branch Medical Clinic Virginia Beach, Virginia Beach, VA; Medical Laboratory Technician (Jul 2003-Aug 2006)

Branch Medical Clinic Oceana, Virginia Beach, VA; Medical Laboratory Technician (Apr 2001-Jul 2003)

SELECTED TRAINING

US Public Health Service (USPHS)

COVID-19 Management: PPE, Mobile Lifesaving Kits, Lab Testing, Evidence-Based Treatment, Epidemiology and Contagion

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