Desk Clerk Room Attendant
Resume:
ABOUT ME
To perform in challenging environment where my exceptional strength
optimum form a group of individuals, through motivation, leadership and teamwork that can be utilized to archive and surpass organization goals. WORK EXPERIENCE
IRSLAN KASHIF
Date of birth: 02/08/1991
Nationality: Pakistani
Gender: Male
CONTACT
zayed 1st street khalidiya
Abu Dhabi,
00000 Abu Dhabi, United
Arab Emirates (Home)
*******@*****.***
23/03/2011 – 23/08/2021 Abu Dhabi, United Arab Emirates Attend daily briefing with HK management team to ensure a complete understanding of tasks for self and team members. • Conducting daily briefing and de-briefing for the team members in selected areas. • Investigates complaints regarding housekeeping service and equipment, and takes corrective action. • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per hotel standards. • Supervise inspected rooms, corridors, pantry, and staircase and lift landings as per standard. • Carry out good communication with team members, ensuring performance is effectively managed. Identify and ensure highest possible standard of cleanliness and maintenance of guest rooms and corridors. • Monitor and ensure housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests. • Supervise new joiners and low performers and ensure that their performance details are updated in performance link. • Conduct monthly project in the guest rooms and suites and maintain proper update on regularly in project link. • Meet guest to address any guest grievances and resolves them efficiently. Follow through on every single complaint received, to determine the root cause and ensure that reoccurrences are avoided. • Update communication logs and brief team to ensure every team member is aware of demanding guest/high attention guest. • To make a note of VIPs, DND, Sleep out, Double-lock room signs and take appropriate actions. • Conduct Inventories stock to ensure adequate supplies. • Evaluates records to forecast department personnel requirements. • Make recommendations to improve service and ensure more efficient operation. • Examine building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. • Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy. • Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. I do hereby declare that all information here is true to the best of my knowledge.
04/09/2021 – 27/08/2022 Grande Prairie, AB T8V 7N6, Canada Attend daily briefing with HK management team to ensure a complete understanding of tasks for self and team members. • Conducting daily briefing and de-briefing for the team members in selected areas. • Investigates complaints regarding housekeeping service and equipment, and takes corrective action. • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per hotel standards. • Supervise inspected rooms, corridors, pantry, and staircase and lift landings as per standard. • Carry out good communication with team members, ensuring performance is effectively managed. Identify and ensure highest possible standard of cleanliness and maintenance of guest rooms and corridors. • Monitor and ensure housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests. • Supervise new joiners and low performers and ensure that their performance details are updated in performance link. • Conduct monthly project in the guest rooms and suites and maintain proper update on regularly in Room attendant CROWNE PLAZA DOWN TOWN ABU
DHABI
Room attendant Best Western Grande Prairie Hotel & Suites
1 / 3
EDUCATION AND TRAINING
LANGUAGE SKILLS
MOTHER TONGUE(S): PANJABI
Other language(s):
ENGLISH
Listening
B2
Reading
B2
Spoken production
B2
Spoken
interaction
B2
Writing
B2
URDU
Listening
C2
Reading
C2
Spoken production
C2
Spoken
interaction
C2
Writing
C2
project link. • Meet guest to address any guest grievances and resolves them efficiently. Follow through on every single complaint received, to determine the root cause and ensure that reoccurrences are avoided.
• Update communication logs and brief team to ensure every team member is aware of demanding guest/high attention guest. • To make a note of VIPs, DND, Sleep out, Double-lock room signs and take appropriate actions. • Conduct Inventories stock to ensure adequate supplies. • Evaluates records to forecast department personnel requirements. • Make recommendations to improve service and ensure more efficient operation. • Examine building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. • Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy. • Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. I do hereby declare that all information here is true to the best of my knowledge.
08/11/2022 – CURRENT Abu Dhabi, United Arab Emirates Attend daily briefing with HK management team to ensure a complete understanding of tasks for self and team members. • Conducting daily briefing and de-briefing for the team members in selected areas. • Investigates complaints regarding housekeeping service and equipment, and takes corrective action. • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per hotel standards. • Supervise inspected rooms, corridors, pantry, and staircase and lift landings as per standard. • Carry out good communication with team members, ensuring performance is effectively managed.
Identify and ensure highest possible standard of cleanliness and maintenance of guest rooms and corridors. • Monitor and ensure housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests. • Supervise new joiners and low performers and ensure that their performance details are updated in performance link. • Conduct monthly project in the guest rooms and suites and maintain proper update on regularly in project link. • Meet guest to address any guest grievances and resolves them efficiently. Follow through on every single complaint received, to determine the root cause and ensure that reoccurrences are avoided. • Update communication logs and brief team to ensure every team member is aware of demanding guest/high attention guest. • To make a note of VIPs, DND, Sleep out, Double-lock room signs and take appropriate actions. • Conduct Inventories stock to ensure adequate supplies. • Evaluates records to forecast department personnel requirements. • Make recommendations to improve service and ensure more efficient operation. • Examine building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. • Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy. • Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. I do hereby declare that all information here is true to the best of my knowledge. Room attendant KHALIDIYA PALACE RAYHAAN BY ROTANA
15/03/2005 – 23/03/2007 GUJRANWALA, Pakistan
Address FAISAL TOWN, GUJRANWALA, Pakistan
SECONDARY SCHOOL CERTIFICATE BOARD OF INTERMEDIATE &SECONDARY EDUCATION
2 / 3
ADDITIONAL INFORMATION
Hobbies and interests
Honours and awards
SPORTS,READING,TRAVELING,COOKING
13/03/2022 PARAGON TESTING ENTERPRISES
CELPIP CANADIAN ENGLISH LANGUAGE TEST
3 / 3
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