Service Representative Appointment Setter

CAROL A OHARA

Charlotte, NC ***** 732-***-**** adwkym@r.postjobfree.com

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Problem solving strength

Customer service

Exceptional communication skills

Quick learner

Expertise in cold calling

Knowledge of Microsoft word and Leadtrac

Payment processing knowledge

Appointment Setter, 02/2022 to Current

Dove Technology – Charlotte, NC

Acted as first point of contact and set appointments for prospective clients. Promoted increased sales through outgoing calls demonstrating excellent product knowledge. Made 120 phone calls daily to establish first contact with potential customers and set meetings with salespeople.

Ecommerce Customer Service Representative, 03/2021 to 07/2021 Interworld Highway LLC – Long Branch, NJ

Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Resolved problems, improved operations and provided exceptional service. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information. Customer Service Representative, 06/2020 to 03/2021 Quest Diagnostics – Red Bank, NJ

Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Customer Service Representative, 04/2019 to 07/2019 UNIMEX Corporation – Holmdel, NJ

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Assisted customers with setting appointments between doctors and insurance claimants Answered customer telephone calls promptly to avoid on-hold wait times Provided primary customer support to internal and external customers in fast paced environment Responded to customer requests for products, services and company information Customer Service Rep/Sales, 06/2018 to 01/2019

NATIONWIDE FINANCIAL SERVICES – Tinton Falls, NJ

Handled all customer relations issues in a gracious manner and in accordance with company policies Developed reputation as an efficient service provider with high levels of accuracy Made an average of 250 outbound and inbound calls per day Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach

Engaged with customers to effectively build rapport and lasting relationships BACHELOR OF ARTS: Sociology, 1990

Mount Saint Mary's University - Emmitsburg, MD

EDUCATION

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