Earnest Grandberry

adwkxz@r.postjobfree.com 470-***-****

Objective: To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Work Experience:

Home Depot - Chat Associate

April 2019 – Present

Provides excellent customer service and satisfaction from their order process and appointment setting from start to finish.

Addresses customer, service provider and Home Depot associate issues in a timely manner.

Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting.

Assist customers with finding Home Depot locations close to their desired location.

Assist the customer with upgrades on merchandise

Home Depot

Evening of Excellence Award Winner – 2018 and 2019

Home Depot – Customer Service Specialist (Phones)

September 2016 – April 2019

Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions.

Provides superior customer service while handling inbound calls for order placement and product inquiry

Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Documents details of customer interaction into system while on the phone.

Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance.

Geri’s Kids Daycare – Cook/Helper

January 2011 – July 2015

Cooked, planned, prepared, and cleaned up meals at the daycare facility.

Obtained knowledge of healthy, complete meals and use budgeting skills to make food purchases for a given period of time.

Supervised and monitor the safety of children.

Helped children keep good hygiene. Changed the diapers of infants and toddlers.

Helped with homework, played games, read stories, took walks, assist on field trips, etc.

Allstate Insurance – Licensed Agent

March 2010 – January 2011

Was responsible for handling multiple types of customer experience inquiries, resolving service concerns/documenting customer request.

Completed changes to policies which did and did not require a license.

Explained the features of various policies.

Analyzed clients' current insurance policies and suggested additions or other changes.

Sold multiply types of insurance, such as property and casualty, life, health, and long-term care insurance.

Sprint – Assistant Manager

February 2004 – January 2008

Scheduled and coordinate meetings for the staff.

Conducted employee performance reviews.

Developed good customer relationships with internal and external customers.

Participated in recruitment and the dismissal processes.

Smoothed out problems within the workplace and addressed employee and customer concerns.

Sprint – Customer Service Associate

June 2003 – February 2004

Managed customer concerns with the objective of maintaining a positive customer relationship with the organization.

Listened to concerns, resolved problems, and recommended products and services according to the needs of each individual.

Logged and tracked customer calls in a computer database and research, documented and recommended new methods or modifications to the customer support processes.

Questioned customers for relevant information and properly leading them through diagnostic procedures to determine the source of their problem with a Sprint product.

Acted with empathy and courtesy during all customer complaints or inquiries.

Education:

Columbia College

August 1995 – May 1997

Music Production

GPA 3.2

Full Sail University

August 2006 – 2008

Music Production and Film

GPA 3.2

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