Service Representative Customer
Resume:
Shanorean Johnson
Dillon, SC *****
***********@*****.***
Willing to relocate to: Dillon, SC - Marion, SC - Florence, SC Authorized to work in the US for any employer
Work Experience
Customer Care Advocate II
Bread Financial - Remote
November 2022 to Present
• Process payments
• Provide balances for credit accounts
• Account protect
• Self management
• Authorization
• Issue disputes
• Customer service
Customer Service Representative
American Water - Remote
October 2021 to Present
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Call Center Customer Service Representative
Agero Roadside Assistance - Remote
March 2021 to November 2021
Take inbound and outbound calls to assist customers with roadside assistance. Process credit and debit payments for roadside services. Work at home independent contractor position. Chat support
Agero Roadside Assistance - Remote
March 2021 to November 2021
Assist customers via chat
Team Member/Cashier
Taco Bell - Dillon, SC
May 2017 to March 2021
I assisted customers with orders. I moved from front cashier to drive thru cashier to cook. I learned the job inside and out to provide great customer service. Cashier/Sales Associate
Murphy USA - Dillon, SC
August 2019 to October 2019
Assisted customers with transactions and kept the store stocked and clean. Cashier/Stocker
Save A Lot Grocery Store - Dillon, SC
December 2017 to May 2018
Part time cashier grocery.
Cashier/Customer Service
Ingles Markets - Canton, GA
July 2017 to August 2017
Education
High school or equivalent
Dillon High School
Skills
• Cash Register
• Cash Handling
• Team Player
• Food Preparation
• Food Safety
• Food Service
• POS
• Cashiering (4 years)
• Kitchen Experience
• Customer service (4 years)
• Call center (Less than 1 year)
Assessments
Front Desk Agent (Hotel) — Highly Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Call center customer service — Proficient
April 2021
Applying customer service skills in a call center setting Full results: Proficient
Food safety — Proficient
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Typing — Completed
June 2021
Transcribing text using a standard keyboard
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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