Data Entry Front Desk

RAMONA MARTINEZ

**** ***** ***, *** ****, CA **125 408-***-**** ********.**********@*******.***

Detail oriented, well organized, and proficient. Willingness to be cross trained. Seeking opportunity to share my experiences in working as a strong team-player as a Front Desk Admin/Medical Receptionist assisting in the community, bringing with me compassion, attentive listening utilizing strong customer service skills interacting with patients and/or customers.

KEY QUALIFICATIONS

Introduction ICD-9-CM HCPCS CPT Co-Payments & Deductibles

Greenway Prime SUITE Electronic Medical Records EHR/EMR

Insurance Verification Medical Records Management - HIPAA

Electronic Payment Posting Appointment Scheduling

Government & Third-Party Payers Office Management Data Entry 10-Key Skills Microsoft Office/Word/Excel Trapeze, Schedule Editor-Alpha-Numeric Filing. Familiar with AR/AP. Typing Speed: 45wpm.

High Academic Honors Recognition / Dean’s List

EDUCATION & CERTIFICATION

Ultimate Medical Academy – Diploma – Medical Billing & Coding 04/2015

Completed an intensive, accredited training program which included:

Introduction to ICD-9-CM and CPT codes.

Collaborate across collection/billing departments to ensure billing related issues are resolved

Maintenance of medical charts and electronic medical records (EMR/EHR) systems.

Verify insurance eligibility and scan into EHR and communicate with Billing.

EL Camino Urology Mt View, CA 01/2023-02/2023

Front Desk Receptionist

Checking In Pts - New Pt Forms

Lab Slips Directing proper LABS per Insurance

Scanning in CDL/Insurance Cards/Importing into EHR

Verification of Insurance w/Billing Dept

Creating/Pulling of Charts/Printing Summary and Medication Lists

Collecting Urinalyses Samples – Logging Collection Samples

Updating Demographics into EHR

Collecting and Posting Payments @ Window - Updating Payments Methods

Confirmation Calls 2 days/prior to appts

Rescheduling of appts – GREENWAY Prime Suite

RH Staffing San Jose, CA 07/2022-12/2022

Front Desk Admin/Receptionist

Checking in clients - Verification of Employee status

Issuing Badges/Forms to complete - COVID compliance -FOBs if needed

Scanning/Faxing/Copying - Daily Reports.

Email correspondence -Documentation - Records - Digital Filing in Client/Vendor File

Incoming/Outgoing Mail -FedEx Shipping -Multi-line Phone System - Stocking Break rooms

Inventory Office Supplies as needed - Customer Service - Calendar-Office Space

Calculations -Posting and Depositing into Company Bank - Collections of Payments

Customer Service -Incoming calls – transferring accordingly

MV Transportation -VTA ACCESS San Jose, CA 04/2017–07/2021

DISPATCHER

•Trapeze – Scheduling Clients - Schedule Editor

•Monitor GPS – Veh Location – Monitoring & Moving Lates

•RADIOS – DRIVERS – ALL YARDS

•Phones/CLIENTS –ETA for VEH Arrival

•OTP – Hourly On time Performance RPTs

•911 –Emergency and Fire Department client injury-medical attention

•Correspondence with Management Daily – Incident Reports

•Back-Up to Window – Customer Service Support

Spectra Laboratories Milpitas, CA 10/2016-04/2017 Buyer/Warehouse Assembly

•Customer Service Support/Confirmation of Orders

•Online Orders-Verification in Client Master – A/R

•Phone Orders-Out-of-State Laboratory Supplies

•Client Services Orders/Importing out-of-state products/Laboratory Supplies

•Communication within Facilities-other Buyers-Warehouse

•Entering Item/Part No. into SAGE 300 – Spectra Lab

•Picking up Lab Draws – Delivering Blood Draws to Lab

•Packaging/Weighing/Shipping

On-Lok-Lifeways Front Desk Coordinator/Receptionist San Jose, CA 04/2016-07/2016

•Phones/High Call Volume

•Scheduling of Patients/Calendar

•Email/Correspondence to SW/PCP with Patient Updates

•Entering Updated Demographic Collect Payments-Register New Patients

•Updating Medication List

•HIPPA- Compliance Update to Policy & Procedures as needed.

MIPueblo Corporate Finance Department San Jose, CA 10/2015-01/2016

Administrative Assistant Produce Dept.

•Process Warehouse Produce Orders 19 Stores

•Import Produce Prices to BRData Host System (Oracle)

•Export Produce to BRData Warehouse System – Inventory

•Phone Orders from Customers/Produce Stores

•Ads -Weekly Sales Updates - Update Price List Daily

Fremont Hearing Aid Center Fremont, CA 06/2015 – 09/2015

Front Desk Office/Assistant Manager

•Checked in patients at the front desk and answered the phones. Collect Payments-Register New Patients

•Exchanged patient demographic with referral services from Insurance Carriers and/or Third-party payers.

•Scheduled patients for appointments compiled medical records and charts • Verification of insurance, data entry for tracking new patients using Excel.

Google, Inc Mountain View, CA 08/2014 – 06/2015

QA Control/Data Entry

•Completed a range of duties including detecting elements for Google eBooks.

•Distinguished errors and tag up to 2,500 pages daily and enter data with 100% accuracy.

•Metrix Data System for Statistics/Census - received weekly bonuses.

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