DESTINI MATTOCKS

TEACHER

(***) -***-**** adwkw9@r.postjobfree.com Washington, DC.

PROFESSIONAL SUMMARY

Attentive Teacher with 4 years of experience identifying children's developmental and educational needs, establishing age-appropriate skills, and implementing appropriate learning pedagogy to meet students' developmental, social, and behavioral goals. Adept at initiating structures to promote functional success and continuous academic excellence. Committed to creating learning environments that meet the needs of all learners.

Multi-faceted Business Analyst with expertise in:

MS Office Suite (Word, PowerPoint, Excel) - CRM Software - Curriculum Development - Effective Communication - Time Management - Learning Pedagogy - Student Engagement - Classroom Management.

SKILLS

●Communication

●Workflow Management

●Diversity & Inclusion

●Client Relationship Building

●Customer Service

●Problem Solving

●Time Management

●Salesforce

●Employee Relations

●Conflict Resolution

●Process Improvement

●Microsoft Teams

●Collections

●Research

EXPERIENCE

`

Teacher Assistant Broadcasters' Child Development Center (BCDC)- Washington, DC. January 2023- Present

●Influence life-long positivity by coordinating activities to promote the overall domains of child development and shape the trajectory of children's holistic development.

●Enhance fine motor skills by coordinating arts and crafts activities for 8+ children, stimulating creativity, memory strategies, and socialization.

●Foster children's trust and emotional security by creating learning environments that respond to children's interests and needs to promote effective learning.

●Respond to babies' and children's social and emotional cues to provide co-regulation as needed, promoting positive learning and developmental outcomes.

●Expose children to quality education, enhancing readiness for future learning and social skills.

●Connect with children through play to develop a unique perspective and individual style of creative expression, fostering social development.

Call Center Agent Exela technologies (Remote) Seasonal September 2022-December 2022

●Enhanced billing systems by updating and maintaining systems and data to ensure accurate member information and payment status.

●Facilitated resolution of 30+ outstanding medical bill accounts daily by communicating with members via mail and phone and necessary processing payments.

●Resolved overdue bills by setting up acceptable repayment terms and preparing outstanding statement reports to internal management per state guidelines, protecting the organization's financial assets.

●Optimized client experience by responding promptly to inquiries and creating a welcoming atmosphere to improve client satisfaction.

●Posted payments to collection accounts, reconciled with posted bank transactions, worked with AP department to have refunds issued when needed, reconciled monthly bank statements with cash posting database. Posted adjustment transactions to collection system as well as client's system.

●Managed daily workflows related to suspicious account activity detection and prevention, as well as claims of fraud through customer inquiries.

Daycare Worker Baby Einstein - Washington, DC. Oct 2019-August 2022

●Influence life-long positivity by coordinating activities to promote the overall domains of child development and shape the trajectory of children's holistic development.

●Enhance fine motor skills by coordinating arts and crafts activities for 8+ children, stimulating creativity, memory strategies, and socialization.

●Foster children's trust and emotional security by creating learning environments that respond to children's interests and needs to promote effective learning.

●Respond to babies' and children's social and emotional cues to provide co-regulation as needed, promoting positive learning and developmental outcomes.

●Expose children to quality education, enhancing readiness for future learning and social skills.

●Connect with children through play to develop a unique perspective and individual style of creative expression, fostering social development.

Call Center Agent Metro (Remote) Seasonal June 2019-October 2019

●Established and built 50+ customer relationships by resolving customer issues and inquiries to deliver exceptional customer service.

●Improved operational efficiency by designing and implementing computerized systems to aid and resolve troubleshooting queries enhancing workflow.

●Liaised with government agencies and NGOs to provide basic amenities for hurricanes and COVID-19-affected communities/individuals.

●Addressed inquiries promptly, documented responses for future reference, and escalated complex issues to the appropriate channels to expedite resolution.

Substitute Teacher Bright Horizons - Washington, DC. August 2018 - June 2019

●Fostered a respectful atmosphere where every student can thrive by creating a culturally responsive learning environment to promote inclusion and diversity in learning environments.

●Implemented DEI strategies to promote a sense of belonging among employees, minimizing teacher mobility.

●Co-worked with teachers to assess the effectiveness of classroom management and initiate comprehensive learning pedagogy, yielding positive academic outcomes.

●Prevented students from falling behind by designing curricula to meet the learning needs of students.

●Motivated students to enhance potential optimization by customizing learning pedagogy and supporting individual strengths.

Delivery Pickup Walmart Seasonal - Landover Hills, MD October 2016 - January 2017

●Delivered excellent customer service by resolving order issues while coordinating accurate and timely order picking, generating a loyal customer base.

●Acheived optimal workflow efficiency and quality service provision by scanning items to eliminate error-prone delivery, increasing customer satisfaction.

●Generated detailed customer purchase data by scanning receipts to create expense reports, facilitating informed business decisions.

●Drove operational excellence by effectuating innovative inventory management practices, promoting front-end marketing strategies, and positive purchase decisions.

●Reduced post-purchase anxiety by sending order confirmation emails, fostering repeat business, and reinforcing the brand’s reliability.

Customer Service Associate Seasonal - january 2016- August 2016

●Established a warm and welcoming environment to enhance customers’ experiences, promoting the brand's public image.

●Slashed 50% lead time by handling inventory to eliminate inventory write-offs, stockouts, and sales bottlenecks, controlling overall costs.

●Improved customer relationships by devising creative solutions to concerns or grievances, increasing client satisfaction.

●Increased the likelihood of conversion by providing answers to clients' questions and inquiries, boosting positive brand engagement.

EDUCATION & CERTIFICATIONS

High School Diploma - Central High School 2014

Contact this candidate