Program Manager

Michael Gans, PMP

412-***-**** linkedin.com/in/michaelgans adwkus@r.postjobfree.com

PROFESSIONAL SKILL SET

IT Project Management Data Analytics Digital Customer Experience MS Office Suite

Strategic Planning Process Improvement Product Cost Analysis CA PPM

Agile Methodologies Cross-functional Governance & Oversight Salesforce

Digital Transformation Financial Planning & Forecasting Tableau

Operational Readiness Organizational Change Management MS Project

Systems Implementation Health Plan Administration Supply Chain Mgmt. Jira Confluence

DevOps Enterprise Data Warehouse Azure Solutions Clarizen

Risk Analysis Third Party Oversight Vendor Management Google Workspace

Data Migration Google Kubernetes Engine Clarity PPM LEADERSHIP EXPERIENCE

Google – Seattle, WA 2022– 2023

Program Manager – Site Reliability Engineering

Key Accountabilities

• Partnered with SRE teams for OKR management, operations coordination, and excellence programs

• Led SRE leadership level meetings in program direction - including scope, planning and execution of programs

• Manage work with cross functional partners and customers to deliver critical programs and initiatives which are sustainable and scalable across the broader organization

Key Accomplishments

• Implemented a standard process for work measurements through milestone and standard working group reporting

• Develop and maintained roadmaps and drove the adoption of new processes to improve the reliability, scalability, and delivery.

• Directed the overall planning and implementations, along with mid cycle reviews

• Conceptualized program monthly newsletter allowing a better understanding of OKR’s, risks and progress of initiatives PNC – Pittsburgh, PA 2016 – 2022

Vice President, Program Manager – Strategic Services & Enterprise Architecture Key Accountabilities

• Responsible for handling a $5MM program budget while evaluating program implementations and overall effectiveness of enterprise infrastructure; recommends enhancements based on evaluation results

• Creates and executes detailed plans to reach organizational goals, leading a team of project managers tasked with completing organizational programs on-time and on-budget

• Partnered with business executives to create initiatives that provide enterprise-wide solutions

• Develops forecasts and generates reports to provide updates on project/program and compliance status Key Accomplishments

• Established an innovative Program Financial KPI Dashboard, allowing a better understanding of expenses and costs, improving the management of an $18MM budget

• Conceptualized and deployed a command center framework which enabled the Program Management Office to monitor a Salesforce launch for 23,000 end-users

• Crafted a technology framework with a design thinking process to implement new technologies

• Developed and managed the enterprise-wide Strategic Advantage Program, reimaging customer journeys with over 18 digital experiences produced

• Directed the overall planning and implementations for 5 enterprise-wide capabilities including Product Analytic (Pendo), Content Manager (Adobe), Enterprise File Sync & Sharing (MS), and Web/Session Replay (Glassbox)

• Directed implementation and integration of Protegrity Data Protection (tokenization of Big Data Hub) Highmark – Pittsburgh, PA 2014 – 2016

Program Manager Sr. Consultant -Operational Readiness Key Accountabilities

• Responsible for handling daily PMO operations, managing a $6MM budget while guiding over 15 PMO staff members and contract personnel; generated forecasts and controlled expenses

• Partnered with executive client sponsors and led large scale customer engagements, defining strategic direction, and configuring solutions

• Coordinated and led executive-level meetings with internal and external stakeholders, managing both on-site visits and online interactions

Key Accomplishments

• Implemented a standard estimate work for SOW proposals and created a standard project report card for PMO

• Ranked as one of the best performers in the business, placing amongst the top 10% of all employees based on leadership feedback and annual reviews

• Managed all efforts to achieve operational readiness for the Blue Cross and Blue Shield of Minnesota’s transition onto Highmark platform with 60+ capabilities; managed the AmeriHealth New Jersey integration

• Managed operational readiness for the Blue Cross Northeastern Pennsylvania/Highmark merger and the Independence Blue Cross integration with Highmark platform

K & L Gates – Pittsburgh, PA 2012 – 2014

IT Project Manager - PMO

Key Accountabilities

• Responsible for managing vendors and contractors, monitoring project progress, schedules, costs, scope, and customer satisfaction

• Developed detailed project schedule, forecasts, and work plans to achieve an on-time/on-budget completion

• Managed a $1.2MM budget and provided galvanizing leadership to direct reports including Business Analysts, Technical Staff, and SMEs

Key Accomplishments

• Completed the roll-out/implementation of a Firm-wide Marketing Central Repository App, impacting over 30 global locations and 3,000+ employees

• Carried out a critical large-scale transition of Mobile Device Management program to the MAAS360 platform PNC – Pittsburgh, PA 2009 – 2012

Assistant Vice President, Project Manager –Supply Chain Management Key Accountabilities

• Responsible for all project phases from inception to completion/delivery; developed detailed plans, schedules, project estimates, forecasts, status reports, and requirements gathering

• Directed project meetings, analyzing performance, and adjusting schedules to comply with agreed-upon deadlines

• Joined business and departmental leaders in the development, implementation, and management of risk and control strategies

Key Accomplishments

• Completed a critical upgrade of Supply Chain Management PNCBuys/Ariba Buyer, and spend analysis applications

• Managed the entire conversion/upgrade of PNC Travel App and Department during National City integration

• Led the implementation of Ariba’s Contract Repository Management application

• Led implementation & deployment of new Supplier Relationship Management Application Portal (Vendor Risk Assessment) EDUCATION

Master’s Degree – IT Project Management Robert Morris University Bachelor’s Degree – Business Administration & Psychology (Dual Major) Thiel College Certifications and Training

Project Management Professional (PMP) – Project Management Institute (PMI) Lean Six Sigma Green Belt – PNC American Bankers Association Business of Banking School – PNC AWARDS & RECOGNITIONS

Liberty Mutual Employee Achievement Award Robert Morris University Academic Achievement Award Alpha Iota MU Honor Society (International Honorary Society of Information Systems) PROFESSIONAL AFFILIATIONS

Squonk Opera Board Member Project Management Institute (PMI) Pittsburgh Technology Council Member

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