Executive Assistant Administrator

GENITA CALDWELL

*********@*****.*** 336-***-**** Winston-Salem, NC 27105

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills

• Customer Assistance

• Product Classification

• Data Entry

• Import Declaration Management

• Account Management

• Problem Resolution

• Reliable & Trustworthy

• Good Work Ethic

• Team Management

• Computer Skills

• Data Management

• Friendly, Positive Attitude

• International Flights and Hotel

Arrangements.

• Maintaining OSHA Guidelines

• Training & Development

• Microsoft Office

• Organizational Skills

• First Aid/CPR

• People Skills

• Customer Service

• CITRIX

• AVETTA

• INSITE

• AP/AR, AS400, Basic, benefits, Business

Process, CITRIX, Contract Negotiations, Expense

Reporting, Funds, HR, inventory, meetings, and petty cash.

Collections, Processing Account reconciliation specialist, Intuit QuickBooks specialist,Financial Management

,Oracle and

Financial reporting.

• EXCEL, OFFICE 2007-2011, MAXIMO, AS400-LEGACY.

• SAP - PURCHASING, SERVICE ORDERS, EQUIPMENT

MAINTENCE & CREATION ALONG WITH

INVOICING.

Experience

Centric Brands Greensboro, NC

Import Logistics Coordinator

04/2021 - Current

• Prepared, checked and filed documentation with .

• Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.

• Oversaw management of inbound cargo logistics.

• Prepared and processed import and export documentation according to customs regulations, laws and procedures.

• Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.

• Audited internal processes and systems to maximize efficiency of importation and exportation of products.

• Complied with regulatory guidelines to maintain progress certifications.

• Monitored shipments and obtained clearance from customs and other agencies.

• Completed accurate US customs filings with secure communications. International Drilling Equipment Rural

Hall, NC

ADMINISTRATIVE SERVICE

SPECIALIST

01/2017 - 02/2020

• Facilitated communication between company, customers and overseas partners to maintain efficient operations.

• Helped management create successful, customer-oriented environment with low complaint levels and high service quality.

• Used proven techniques to de-escalate angry customers during telephone interactions.

• Mentored new employees on procedures and policies to maximize team performance.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Tracked customer support cases and followed up on complex issues to correct problems.

• Upheld quality control policies and procedures to increase customer satisfaction.

• Documented known solutions to improve teams' handling of complaints and help back-end teams correct systemic problems.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Maintained in-depth knowledge of all services, products and policies to offer customers best-in-class support.

• Developed strong customer relationships to encourage repeat business.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Gave direct support to sales team, technicians and outside sales along with HR, AP and AR departments

• Entered service requests and reports daily.

Reconciled CC monthly reports for sales teams and service employees.

• Balanced the corporate accounts monthly.

Air Liquide USA Huger, SC

Executive Administrative Assistant

08/2015 - 01/2017

Direct assistant to Plant Manager for 3 Air Liquide facilities. I entered purchase orders and work orders as needed for plant and maintenance. Interacted daily with field buyers and contractors from all over the United States. Document control as well as quality control. I oversaw supply and inventory purchasing. I handled AP and AR including P-cards for the Plant Manager and Maintenance. Supervised plant shutdowns and coordinate the contractors and food providers for each day including any onsite needs for the duration. I completed many training classes and system licenses. (Please see additional skills for programs and certifications) Education and Training

Trident Technical College Charleston, SC

Associate of Science in Business Administration

05/2004

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