Professional Strengths

Healthcare/Practice/Financial/Office Management

Physician/Staff Recruitment

Medical Terminology/ICD-10 Coding

Medical Scheduling/Medical Billing

Accounts Receivable/Accounts Payable

Insurance Verification

Leadership/Communication/Staff Motivation

B2B Sales/Pharmaceutical Rep Liaison

MANAGEMENT EXPERIENCE

Practice Manager III, HCA Health Care Gastroenterology, Urology, Neurosurgery – Ft. Walton Beach, FL (8/2021 – Date)

Providing overall leadership to multi-practice office. Managing, planning, developing, organizing, implementing, and directing day-to-day functions of three clinics. Consulting with marketing manager, supervisors, and staff regarding best practice operations, ways to problem solve, and improve patient service. Recruiting, interviewing, selecting, hiring, and training practice personal. Complies charge/billing information, assists in coding and enters charges into the practice management system for all three practices. Maintaining patient engagement, creating a healthy work environment, and consulting with colleagues to set practice tone while overseeing two dozen staff and nine physicians.

Practice Manager Allergy Partners – Pensacola, FL (3/2020 – 8/2021)

Oversaw business and daily operations, compiles charges and billing information into the practice management system. created staff schedules, managed personnel, employee needs, new hires, performance reviews, and merit increases. Executed monthly reports, handled collections and bank deposits. Managed accounts receivable and financial management systems including report portfolios for accounting. Liaised with patients regarding monetary balance and collections and ran payment authorizations. Created and developed monthly marketing initiatives with in-house physician while overseeing medical inventory, facility operations, office staff, and clinical equipment maintenance.

Practice Manager, III HCA Health Care West Florida General Surgery/Neurosurgery/CVT – Pensacola, FL (1/11 – 3/20)

Developed, planned, organized, and implemented day-to-day directional functionality of clinics. Complies charge/billing information, assists in coding and enters charges into the practice management system. Consulted with marketing manager, practice supervisors and staff regarding office operations, customer service improvement and patient engagement. Recruited, interviewed, selected, hired, and trained practice personal. Maintained patient outreach, created overall professional tone at the practice and nurtured healthy work environment.

Patience Service Rep. Rheumatology Medical Center Clinic - Pensacola, FL (11/09 – 12/10)

Scheduled patients in five-provider office with a 600+ caseload. Prepared charge tickets for follow-up appointments, verified referrals and authorizations, and responsible for collections, deposits, balancing and entering figures into software system.

Human Resource Assistant US Naval Base, Human Resource Department - Guantanamo Bay, Cuba (12/04 to 10/05)

HR Assistant for Foreign National employees and maintained services including but not limited to WGI's, promotions, pay adjustments, order requests for semi-annual and space required travel. Prepared correspondence for loans and a variety of other special services for serviced organizations.

Medical Records Specialist Heartland Health Care - Jacksonville, FL (1990 to 1991)

As a medical records specialist, organized case files for a physician’s clinic of over two dozen employees. Utilized computer skills, coding medical diagnosis on patient profiles for physician and insurance reviews.

EDUCATION

Bachelor of Arts degree in Business Administration Lacrosse University - Madisonville, LA 2001

Practical Nursing Degree St. Augustine Technical Center - Saint Augustine, FL 1989

References available upon request.

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