Jamie Meeks

adwkt7@r.postjobfree.com 937-***-****

Urbana, OH 43078

SKILLS

Sales monitoring

Product and service knowledge

CSS

Staff training and development

Merchandising

Inventory management

Staff development

Inventory control

Orientating and training

Customer relations

Customer rapport

Project management abilities

Retail Space Planning

EXPERIENCE

Technical Support Representative

Teleperformance USA Salt Lake City, UT Feb 2021-Current Handled customer service issues by providing guidance or escalating for advanced support. Served as first point of contact for incoming technical service calls and emails. Walked customers through common phone hardware and software configurations to maximize service functionality.

Assisted customer in understanding products, components and systems using technical demonstration.

Developed and maintained strong relations with customers to meet quality expectations. Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.

Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Hotel Reservations Agent

Red Roof Inn Springfield, OH

Arranged special accommodations for guests to maintain optimal satisfaction Managed customer complaints and rectified issues to complete satisfaction. Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Provided property details to patrons, including dining areas, pool, spa and fitness center. Assistant Manager

Family Dollar Springfield, OH

Enforced company policies and procedures to strengthen operational standards across departments.

Cultivated customer loyalty by training team members in industry-leading service standards. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Coached and mentored employees by delivering training, guidance and performance monitoring.

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

Planned and prepared workflow schedules, delegating tasks for [Number]-member team. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Enhanced sales by implementing merchandising and promotional improvements. Collaborated with store manager to develop strategies for achieving sales and profit goals. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Completed inventory audits to identify losses and project future demands. Organized schedules, workflows and shift coverage to meet expected business demands. Delegated daily tasks to team members to optimize team productivity. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Managed personnel scheduling, facilitating adequate coverage to meet demand. EDUCATION AND TRAINING

High School Diploma

Springfield North High School Springfield, Ohio

Springfield North High School Springfield, Ohio June 1989

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