Emmanuel Hoffmann, “Manny”

**** ********* **. *******, ** 79606 Cell: 575-***-**** adwksv@r.postjobfree.com

LEADERSHIP/MANAGEMENT

Business Management & Operations Customer Service/Relations Team Training & Development

Human Resources & Team Relations Community Relations Leadership

Value Offered

Flexible Leadership style adapting to ever-changing work environments and complexities while maintaining Focus on Company and Team Values.

Twenty-six years of experience leading retail Operations in a fast-paced environment and development of diverse teams to exceed revenue and profit goals. Proven track record of driving multimillion-dollar growth Operations in a single and multi-level locations through the training and development of teams.

Specialized skills in business analytics and strategies, human resources, Safety Practices strength coaching, performance management, and situational leadership.

Strong communication skills with proven ability to modify approach to diverse audiences based on timing, relevance or expertise of topic presented. Fluent in Spanish.

Expert relationship builder; specialized in team development through strategic coordination of company values with employee’s development.

Key Skills

Consistent Leadership within ever-changing business environment utilizing Flexible Leadership style to keep Team focused on scope of job.

Team Development to increase engagement & ownership of company goals. Focus on Partnerships.

Accountability-based Leadership style

Customer centric, focused on creating team culture to add value on product offering.

Human Resources – Policy & Procedure Implementation, Hiring, Retention & Team Relations.

Sales forecasting & market analytics

Operations driven to create a culture of Safety and Productivity

Bilingual in Spanish; complete understanding of language and culture.

Career

Progression

Family Dollar Stores

District Manager September 2011 – Present

Multi-Unit District Manager covering Store Operations of up to 21 locations. Proven track record in turnaround assignment addressing Operational disciplines, Human Resource issues and Talent Management. Aligning company vision with Field execution through training and development of diverse teams with strong partnership with field management and corporate resources. Focused on delivering consistent financial profitability by building Customer-centric culture and prioritization of company execution directives. Strong peer leadership in understanding and executing Market objectives specific to Staffing and Delivering Performance metrics.

Kohl’s Department Stores — Abilene, TX 79606

Store Manager/Director July 2007 – July 2011

Grand Opened new 88,000sqft. Operation in West Texas market. Coordinated staffing, training, merchandising, business analysis, community relations, and execution of company direction. Proven track record in execution of company goals and values to support training and development of store management, employee relations and profitability of business operations. Community relations liaison. Ranked #7 out of 1089 stores in tangible performance metrics.

Mervyn’s Department Stores — Central & Southern California, New Mexico

District & Store Leadership May 1997 – June 2007

Management of single and multi-level stores ranging in volume of $12M - $32M for single location and $141M - $167M over 10 locations. Supervision of workforce ranging in size of 80-1650 employees with impact on all human resource aspects of employment and team relations with increased retention at all levels. Overall operations management and impact on customer service, sales, retention, new account acquisition, gross margin & inventory management, staffing, training & development and human resources.

Achievement Highlights

Earned repeated commendations for Result-Driven Leadership throughout career, Significant results include but not limited to:

District Leadership of Multi-unit operations ($19-$26M in Sales) in ever-changing work environment in partnership with Store Teams and Corporate partners to maintain positive and profitable Store Operations.

As District Manager (Mervyn’s) of 10 locations, YTD Sales Improved from $141M – $167M in 2 years. (#1 in Company)

Developed & promoted multiple managers to the Next Level by utilizing strong talent management skills to assess, deliver and reward positive behaviors which aligned both personal and company core values. District Trainer for all exempt/salaried management.

People Focused - Harnessed strengths in team development to address issues in turnaround situations by strategically identifying opportunities, setting expectations, motivation of associates, execution of company direction and follow-up on tangible results of set goals and expectations. Turnaround locations: Abilene/Central TX, Albuquerque, NM. New Locations: Central TX/Abilene, New Mexico & California.

As Kohl’s General Manager achieved a store ranking of 7 out of 1089 stores in financial metrics. Top 1% in total company; Increased YTD sales from $9.2M to $16.7M in less than 5 years. Regional Employee Engagement Leader.

Multiple Recognition Awards for Top Results Driver within all aspects of multi-unit management for delivering strong and consistent results in both Operations and Profitability. Regional Sales Driver, Top Box Ranking of 5%, Trainer of the Year, Operational Consistency Award.

Community Relations Partnerships

Strong Community involvement in Volunteerism through company driven initiatives in Leading Projects and Partnership and Support of Volunteer activities with the following Organizations:

March of Dimes

United Way

Big Brothers Big Sisters

West Texas Rehabilitation Center – REHAB

Ben Richey Boys Ranch

Special Olympics

Education

SAN DIEGO STATE UNIVERSITY — San Diego, CA

BA in Liberal Arts and Sciences - International Business with Emphasis in Spanish and Latin America, graduated 1997.

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