Customer Service Crew Member

Jayla Johnson

Email: adwksc@r.postjobfree.com

Phone: 256-***-****

Professional Experience

December 2022 to Present

Crew Member * AMC Theaters * 15hrs/week

Leadership

Assist with training other associates on material readiness of Point-of-Sale equipment and products, ensuring all associations adhere to appropriate procedures and requirements. Customer Service

Multiple tasks, including selling tickets, working concessions, and ushering auditoriums while delivering friendly, clean, and quick service to theater guests. Collects admission tickets from guests, manages cash register, operates snack bar, and maintains theater auditoriums. Fall 2022, Winter 2023 to Present

Model * Runway Seven Fashion; Harlem Fashion Show; Infinity Exposure Show * 20hrs/week

Marketing & Strategic Planning

Research, develop, and communicate strategic marketing plans to meet the company’s goals. Lead and optimize marketing efforts for company and client campaigns and collaborate with multifunctional teams to execute desired outcomes through modeling, social media, and word of mouth.

Brand Ambassador

Perform live promotional demonstrations of clothing, accessories, and other items at trade shows, conferences, and events. Taking direction and utilizing creative thinking to enhance appearance and portray or demonstrate products in the most attractive way. Interact with agents, designers, photographers, and clients to verify the direction of each engagement to ensure efficient and satisfactory results.

June 2021 to December 2021

Brand Ambassador * Hollister * 20hrs/week

Marketing & Strategic Planning

Research and recommend social media marketing strategies to increase brand awareness. Lead and optimize marketing efforts to influence profitable customer actions. Customer Service

Provide exceptional customer experience by maintaining a pleasant and positive demeanor, while ensuring customer requests are accurate and comprehensive. Ascertaining customer’s desired product/s and providing additional recommendations of special offerings. September 2020 to June 2021

Cashier * Five Below * 20hrs/week

Leadership

Assist with training other associates on materials readiness of Point-of-Sale equipment and products, ensuring all associates adhere to appropriate procedures and requirements. Customer Service

Provide exceptional customer experience by maintaining a pleasant and positive demeanor, while ensuring customer requests are accurate and comprehensive. Ascertaining customer’s desired product/s and providing additional recommendations of special offerings. Financial Management

Received and secured customer payments of requested products and process payments within the Point-of-Sale system. Provide the receipt and balance (if applicable) to the customer to complete the transaction.

Inventory Management

Execute scheduled inspections, in accordance with protocol. Responsible for handling the stowage of products.

Education

St. John’s University, Jamaica Queens, New York

GPA: 3.0

Courses: Marketing Research, Consumer Behavior, Financial Principles, Principles of Marketing Extracurricular Activities

Mentor – R.I.S.E (Reach, Inspire, Succeed, Empower) St. John’s University Cheerleader

Company Member- Artist Simply Human (ASH) Dance Company References

[Available upon request.]

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