Daniel Harless PMP®, ITIL®

adwkrl@r.postjobfree.com

www.linkedin.com/in/danielharless-pmp

910-***-****

** ****** ***

Oak Island, 28465

Executive Profile

Accomplished IT Project Manager (PMP)® with passion and demonstrated ability to deliver exceptional Customer mission-critical process improvements in digital transformation with system implementation with a completion rate on-time on or under budget, above the PMI.org project management average performance maturity level. Advanced experience managing all levels of IT services delivery functions including ITSM following ITIL® planning and process improvements, stakeholders, cross-functional teams, business requirements, scope planning, resource/vendor assignments, statement of work (SOW), estimating budget and controlling cost.

Skill Highlights

Develop functional business strategies in support of long-term planning to the overall mission/vision of the organization. Determine business requirements to identify and deliver appropriate solutions in a timely and cost-effective manner following system development life cycle (SDLC) and PEMBOK® project management standards. Design IT systems and processes following ITIL® best practices in ITSM through Total Quality Management (TQM) core competencies, project management (PMP)®, change management, departmental budgeting, process re-engineering. Communicating and leading the project strategy, recruiting appropriate resources, driving project deliverables, milestones, critical path, detailed project plan/scope, working with cross-functional teams, SAT/UAT, change control and escalating issues when necessary. Continuous progress and performance monitoring while providing, status reports as required to stakeholders, users and project team to ensure actions and the objectives are completed as scheduled.

Additional skill sets include:

* Project management delivery (on-time, effective and efficient) * Ensuring risk compliance, and regulatory management

* Cross functional / company / departmental communications * Continual Service Improvement in process workflow

* Establishing IT DR and Business Continuation Planning * Translating strategic objectives into clear/action plans

* Resource planning (recruiting/hiring/associate relations) * Strong innovative, analysis and problem-solving skills

* Accountability, leadership, ethics, and negotiation skills * Change/Release/Incident/Problem management

* Security and Risk management * Vendor/Contractor/Supplier management

Employment Experience

Matlen Silver Project Manager @ Sutherland Global November 2020 – Present

PM –Manage and develop business requirements, milestones, project scope, critical path, dependencies, collaboration with clients, cross-functional global teams, Stakeholders, and third-party vendors for the successful execution of projects. Average number of active projects range from 4 – 7 with 3 complex and 9+ month schedules from activation through successful completion on-time and within budget.

Remote infrastructure technology project management for a Business Process Outsourcing service provider.

Mitigation of sensitive data risk/exposure by deploying a security enhancement with identified lead Users device local drive lock down strategy to eliminate all potential risks through centralized storage and preventing user ability to save any data local device.

Managed the advancement of corporate security deployment projects for Microsoft MFA, Thousand Eyes and (Zscaler) Zero Trust to ~60K Users.

Modernization of existing collaboration tool consolidation into MS Teams and Webex Suite and customer experience solution, surpassing the goal for agents optimized capabilities/performance in WFM, forecasting and scheduling.

Environment: Microsoft Suite experience (e.g., Word, Excel, MS Project, PowerPoint, Visio, Power BI, MS Teams, OneNote, and SharePoint). Project Management (Smartsheet, PEMBOK, SDLC, Confluence, Waterfall). Cisco Webex Suite.

iQ Solutions Group(iQSG) Project Manager August 2015 – March 2020

PM –Manage and develop business requirements, project scope, critical path, dependencies, collaboration with Client Stakeholders, Team members, internal resources, and management of third-party vendors (RFI, RFQ, SOW, PO, and QA) for the successful execution of projects based on project milestones timing and specified deliverables. Average number of active projects range from 7 ~ 12 at any given point in time.

Drive performance excellence, align work with strategic priorities, establish plans, processes, and manage execution of activities even amid challenges and ambiguity for all projects to be delivered on time, within the scope of the contract and within budget. Success rate for on on-time completion that are above the PMI.org High Maturity performance level.

Perform contingency planning and disaster recovery strategy management to identify, eliminate or mitigation of all potential risks through off-site data storage and virtual servers to ensure the Clients continuation and enhancements of services. Also, performed mock DR simulations to verify successful deliverables.

Modernization of existing CX Voice System with a PureCloud Genesys voice and contact center solution, surpassing the goal for Agents optimized capabilities/performance in WFM, Forecasting and scheduling.

Following Waterfall project models for implementation of infrastructure systems (Networking, Security, Customer Experience, Video, Storage/DR, VDI and other Data Center), CRM, Service catalog, Time tracking, PM and Helpdesk ticketing in CRM SaaS.

Environment: Microsoft Suite experience (e.g., Word, Excel, PowerPoint, Visio, MS Project, and SharePoint quality process documentation). ADW/Business Area Analysis, Project Management (PEMBOK, SDLC, Waterfall, ConnectWise-SaaS).

Honda R&D Americas, Inc.

Principal System Engineer/IT Project Manager/Information Systems Manager March 1996 –August 2015

Formulated and developed the department strategic plans, budget, priorities, staffing goals to meet the strategic business vision.

Managed additional office set-up/expansion for new Honda R&D companies/divisions in USA.

Transform IT service catalog and communications with customer, cross functional teams, vendor/supplier/contractor QA performance management, in delivering business efficiencies and quality process solutions.

Modernize ITSM, developed advanced automation and collaborative IT system workflows using TQM and project management methodologies, SDLC, change management review board (CMB) and critical incident response team (CIRT).

Powerful Customer Experience (CX) satisfaction increase through Service Desk level 1 & 2 ITIL service delivery, which enhanced IT productivity and controlled manpower cost by developing an outsourced managed service and infrastructure system admin operations engagement. Negotiated 3-year service contract that slashed the overall cost by 10% and increased the depth of skilled workforce to keep 99.999% SLA and freed up internal resources to focus on more advanced company projects.

Modernization of Data Center migration and enhance disaster recovery, risk management and control structures consistent with the priorities for recovery of business functions and processes. Design & management of a Next-Generation Data Center solution that can meet the enterprise green initiatives and computing environment as redundant/scalable for current and future growth using fault-tolerance advanced infrastructure technologies (VMWare, Scalable storage SAN/NAS, VDI Blade servers, Network/Security).

Advanced risk management, with risk analysis to determine enterprise risk level mitigation to prevent impact to the organization. Eliminate known risk by more than 95% through managing the implementation of counter measures and planned monitoring/mitigation response for the remaining 5% of potential/unknown risks. Delivered enhanced disaster recovery, risk management and accelerated computing platform control structures.

Vigorous Digital Transformation and process improvement of the major Engineering design PLM.

Aggressive project Waterfall model management and SDLC of design drawing transfer application into a robust global distributed application system. Collaborated with Japanese business unit and U.S. teams to create engineering CATIA drawing data transfer PDM, ENOVIA Quality Management System, and reporting. Unix based DBAdmin Oracle, WebSphere MQ Series, DB2, SQL servers using Perl scripting with results of reduced drawing release process and system response time enhancement from 7 days to 2 days.

Directed and worked with clients and contracted engineering on the technical specifications and requirements.

Environment: Microsoft Suite experience (e.g, Word, Excel, PowerPoint, Visio, Project), Oracle/SQL, Web, CGI, Java, Product Lifecycle Management (PLM), CATIA, ENOVIA, MQ Series, SQL, Tivoli Storage Mgr, UNIX (AIX & Sun w/Kornshell, Cshell, Perl scripting). ADW/Business Area Analysis, ITIL, Project Management (SDLC, Waterfall, CASE Tools analysis and design, Kepner-Tregoe methodology in projects & problem analysis). Bi-Qlikview, Peoplesoft, FusionOps, SAP, Lotus Notes, COBOL, CICS, DB2 and Easytrieve.

Bank One Systems Analyst/Project leader August 1994 - March 1996

Utilizing IT systems integration, system function overlap forecast and project development to gain profit and competitive advantages with the enterprise through company mergers and acquisitions.

Developed the following major application projects (uniform product line conversions, exception item process, statements and Reg-E passbooks). Converted multiple acquired banks with 99.9% first time success rate.

PM conversion team members in gathering design specs, application coding for deploying banking systems integration of e-statements reporting into web-based format.

Eliminated organizations risk exposure by transference strategies in areas related to interconnectivity, regulatory compliance and data integrity through advance strategic planning and due diligence to ensure a smooth transition.

Worked with the Operations teams to ensure they are completing Work Orders in a timely fashion, as well as to lay out timeframes to give to clients when we receive a request.

Environment: Microsoft Suite experience (e.g, Word, Excel, PowerPoint), COBOL, CICS, SQL, DB2, Fiserv and Easytrieve. ADW/Business Area Analysis, Project Management (SDLC, Waterfall, Kepner-Tregoe methodology in projects & problem analysis)

Honda of America Mfg. Inc. Systems Analyst/Project leader August 1988 - August 1994

Simplify and automate Manufacturing Systems and workflow processes.

Slashing redundant and unnecessary workflow process through advanced system design and project waterfall model development utilizing SDLC methodologies, CASE tool data and process workflow mapping(ERD), gathering BRD. FSD, code development, SAT/UAT testing, maintenance and Stakeholder / User training for the following major applications (HR-restriction management system, payroll-expense deduction management system, supplier analysis metric system, FIN-budget control, inventory manifest and inventory tracking).

As a network engineer, designing implementation and support of SNA, Token Ring migration to Ethernet topology environment to meet organizations SLA for 99.999% systems availability for vehicle production.

Environment: Microsoft Suite experience (e.g, Word, Excel, PowerPoint), Lotus Notes, COBOL, CICS, TSO, MVS JCL, ENDEVOR, CA Tools, SQL, DB2, VSAM, C++, Assembler, Network protocols, Netview, Token-Ring, VTAM/NCP/SNA. ADW/Business Area Analysis, Project Management (SDLC, Waterfall, CASE Tools analysis and design, Kepner-Tregoe methodology in projects & problem analysis)

Lowry Computer Products Senior Field Engineer September 1986 - August 1988

Responsible for coordinating, set-up, maintenance and training for customers of micro computers, peripherals and networking. Assigned other field service engineers to area routes.

Performed customer installations, technical analysis troubleshooting and software/hardware set-up (OS, Networking and Peripherals).

AccuRay Corporation Field Service Engineer May 1985 – September 1986

Responsible for Process measuring computer control applications (Honeywell microcomputers, Assembler, PLC, Nuclear Beta radiation sources, PSI calibration, and RF transmitters). Onsite Technical operations, maintenance and support for industrial paper companies in VA., NC and OH.

US NAVY Fire Control Technician January 1979 – Jan 1985

Provide system deployment recommendations; perform operational and intermediate maintenance on digital computer equipment, subsystems, and systems; operate and maintain combat and weapons direction systems (RF), surface-to-air and surface-to-surface gun fire control systems.

Education

Franklin University – IT Management courses in pursuit of a BS Degree.

Columbus State Community College - Associate of Applied Science in Computer Programming Technology.

Summary of Skills/Certificates of Achievement

* PMP® – PMI organization

* ITIL® Certification in ITSM – PeopleCert, Foundations, IT Operational Support and Analysis, Practitioner, IT Continual Service Imp.

* ACM. - ICCP - Associate of Computer Professionals

* Smartsheet – Core Product Certification

* Total Quality Management (TQM) core competencies

* ADW/Business Area Analysis, Project Management (SDLC, CASE Tools analysis and design, KT multiple projects &problem analysis)

* PC: Microsoft Office, MS Project, Oracle/SQL, Web, CGI, Java, Product Manager, MQ Series, Lotus Notes.

* Mainframe: MVS/XA, ISPF, TSO, REXEC, OS/JCL, Easytrieve, ENDEVOR, DB2/SQL, SDF2, COBOL II, CICS, CSP, PL/I

* CICS Command, C++, Assembler, Network protocols, Netview, Token-Ring, VTAM/NCP/SNA

* UNIX (AIX & Sun w/Kornshell, Cshell, Perl scripting)

* Multiple IT OEM Sales certifications

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