Jacob Bryant

313-***-**** adwkrk@r.postjobfree.com

ADMINISTRATOR:

Dynamic administrator with eight years of experience across the banking and customer service areas. Experience in managing currency transactions, improving customer interactions, accounts receivables, and account resolution. Possesses analytical, planning, and interpersonal abilities which highlight problem solving, analysis, and organization. Strong communicator who is able to work flexibly in a face-paced, diverse environment.

EXPERIENCE:

Mike Morse Injury Law Firm - Southfield, MI Oct 2022-Present

Copy Service Clerk/Bill Gatherer

Completed postage for 1000+ pieces of mail a week that included overnight shipping. (Copy Service Clerk)

Copied, sorted & filed records related to attorney/paralegal clients, office activity & other matters. (Copy Service Clerk)

Reach out & follow up with providers to authorize the release of billing or medical records for clients pertaining to the attorney. (Bill Gatherer)

Wayne Metropolitan Community Action Agency-Detroit, MI Feb 2022-Oct 2022

CERA Processor/Approver (Recertification)

Review and evaluate clients' circumstances and documentation to determine if they meet the program’s eligibility requirements. (Processor)

Maintain accurate files by processing applications, keeping case history files current and responding to client inquiries and complaints in a timely manner. (Processor)

Review Processors final document folder, building a profile that goes over the clients payout. (Approver)

Amrock. Inc- Detroit, MI Oct 2019 - Feb 2022

Support Resource Analyst

Organize team member assignments across departments for the successful completion of documents within a 24-hour timeframe.

Assign over 1,000 mortgage related documents weekly for completion to team members.

Sort and deliver mail to team members, as well as maintaining a spreadsheet of delegated items.

GRT Financial- Southfield, MI Feb 2019- Aug 2019

Welcome Team Phase 1 Representative

Detailed three phases of the debt settlement program for over 200 clients a day to set expectations and provide tips when interacting with creditors

Maintained a professional relationship with each client attempting monthly follow up calls to update client progress and information

Retained over $200 thousand in debt for the organization; detailed knowledge on program ciphering the needs and wants of the client to provide the best alternative based on the financial situation.

Career Now Brand- Troy, MI Nov 2017- Feb 2019

Student Advisor

Conducted needs assessment on training programs for 5,100 students to assist in selecting the appropriate training based on student need, top advisor.

Utilized Career Now database to update 1,100 student information to increase ease of access for organizational members.

Garnered the organization over $100,000 in tuition fees; expert knowledge of career programs and ability to match student needs to it, perfectly reflected company vision.

Prosper- Troy, MI July 2017- Nov 2017

Loan Advisor

Expertly managed loan information and accounts, providing vital information to loan clients during the decision-making process to secure $150,000 in loans.

Ensured loan clients were properly assigned loans applicable to individual circumstances; efforts key to company revenue increase of $2.1 million in interest payments.

Executed payments in excess of $250,000; valuable member of accounts payable team.

Dynamic Marketing- Troy, MI Mar 2017- June 2017

Chat Advisor

Coordinated 1,500 service appointments for clients that garnered $750,000 in annual revenue

Collaborate with various departments to assess client needs and streamline communication to offer faster, more streamlined process to clients

Researched customer requests for parts to assist over 3,00 clients, zero percent failure rate

Dialog Direct- Rochester Hills, MI July 2016- Mar 2017

Customer Representative

Analyzed $450,000 in Blue Cross Blue Shield (BCBS) invoices to assist clients in understanding charges

Processed $100,000 in BCBS payments to ensure that revenue properly was stated and transacted

BCBS benefit expert- explained benefit options and rules to 1,800 clients, lauded by management for defying normal learning curve on medical billing acumen

Minacs- Warren, MI Feb 2016- June 2016

Customer Representative

Responded to 6,200 member requests for emergency roadside assistance to ensure the safety and welfare of members

Performed geographical location spotting in assisting 235 customers to assist customers in traveling the safest, most efficient route

Provided 545 members with benefit information pertaining to their account to foster customer care (Top three customer advocates during tenure).

EDUCATION AND CERTIFICATION:

Bachelor of Applied Science, Business Administration

Siena Heights University, Adrian, MI

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