Time Delivery Customer Service
Resume:
Robert Ballard
Hobart, IN *****
************@*****.***
Work Experience
Fleet Manager
VENDORS SUPPLY INC - Decatur, GA
January 2019 to September 2019
In charge of dispatching routes, maintenance of all tractors and trailers at my location, and oversaw everyday
operations in the warehouse. On a day to day basis I had to call drivers and customers to ensure that routes were
being ran efficiently and on time. I oversaw the movements of tractors as well as making sure that all drivers
maintained a current and accurate electronic log. In addition to ensuring all tractors and trailers are in compliance with FMCSA standards, I had to fix all minor malfunctions with both tractor and trailer. Oversaw day to day
operations in the warehouse by inspecting all pallets going out of the warehouse for delivery; ensuring that each
one was properly packaged and placed on each trailer correctly. Driver
JB Hunt - Ellenwood, GA
September 2014 to December 2018
Effectively operated a commercial vehicle according to Federal Motor Carrier Standards. Maintained and recorded
all logs of each work day in accordance of FMCSA standards. Acquired a 100% on time delivery rate, as well as, a Four year safe driving record. Operated both Intermodal as well as Flatbed equipment. Maintained good
standings in all railyards. Trained over 20 drivers on how to safely and efficiently strap down product on a flatbed
trailer.
Driver
Swift Transportation
2012 to 2014
Effectively operated a commercial vehicle according to Federal Motor Carrier Standards. Maintained and recorded
all logs of each work day in accordance of FMCSA standards. Acquired a 100% on time delivery rate, as well as, a two year safe driving record. Operated a refrigerated trailer and ensured that all product was maintained at the
appropriate temperature for both delivery and shipping. CUSTOMER SERVICE MANAGER
Ultra Foods, Calument Park, IL
2009 to 2012
Answered customer calls. Assisted in the recruitment and hiring of the most qualified applicants to meet the needs of the front end. Trained, coached and managed all cashiers in all front-end policies and procedures,
including new cashiers and cross training of other associates, in addition to conducting monthly customer service audits. Supervised and scheduled cashiers and ensured compliance with payroll budgets. Be aware of all areas of possible loss due to theft, shoplifting, free bagging, fraud, and/or carelessness.
Communicated all information to cashiers regarding special promotions and sale items. Expedited front lines, directed flow of customers, and ensured that each customer received outstanding customer service by
providing a friendly environment. Guaranteed that all transactions that affected the store inventory were processed accurately by auditing the Sales Exception Reports. Authorized and confirmed validity of customer
returns, exchanges, check authorizations, voids, and discretion discounts.
Oversaw compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures. Provided
orderly maintenance of front-end equipment and supplies. Helped solve problems that affect the service, efficiency, and productivity of the front end.
CABLE INSTALLATION SUB-CONTRACTOR
COMCAST CABLE - Chicago, IL
2007 to 2009
Performed requested and non-pay disconnects, adhered to Comcast procedures and safe work practices, NEC
and NESC requirements, and local ordinances in order to provide requested services. Pre-wired single unit
dwellings to provide ready hook-up capabilities. Cleaned, maintained and stocked vehicle and equipment for preparation of required duties.
Inspected existing ground or made new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage. Completed associated paperwork with each work order in a timely manner and ensured all details of the work were recorded for entry in the customer's account once the work was checked in.
Properly operated and maintained installation tools and equipment. Applied knowledge and skills of training
on the job in order to continue contract. Performed other duties as requested by the supervisor in order to achieve departmental goals and objectives.
JOURNEYMAN
UNITED STATES AIRFORCE - Vandenberg AFB, CA
2000 to 2005
Patrolled on the rotational basis or serves as a fixed post to provide close-in, close boundary, and perimeter
protection of the units missile defense system, from the dangers of sabotage, espionage, armed intrusion and other willful or accidental destruction. Led, managed, supervised, and performed force protection duties,
including use of deadly force to protect personnel and resources. Protected nuclear and conventional weapons
systems and other resources.
Performed air base defense functions contributing to the force protection mission. Controlled and secured
terrain inside and outside military installations. Defended personnel, equipment, and resources from hostile
forces. Operated in various field environments, performed individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war and
antiterrorism duties.
Operated communications equipment, vehicles, intrusion detection equipment, crew-served weapons, and other special purpose equipment. Applied self-aid buddy care, life saving procedures, including cardiopulmonary resuscitation, as first responder to accident and disaster scenes. Education
High school or equivalent
Thornwood High School - South Holland, IL
June 2000
Skills
• DOT
• Trucking
• Logistics
• Supply Chain
• Commercial Driving
• Flatbed
• Commercial Vehicle Experience
• Tractor-Trailer
Military Service
Branch: United States Air Force
Rank: E4
Certifications and Licenses
CDL Class A or B
driver's license
Air Brake Endorsement
Assessments
Critical Thinking — Proficient
October 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: Proficient
Attention to Detail — Familiar
October 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Management & Leadership Skills: Impact & Influence — Proficient November 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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