CONTACT

267-***-****

adwklp@r.postjobfree.com

EDUCATION

Temple University, Philadelphia, PA

Bachelor of Science – Education

Dean’s List

AREAS OF EFFECTIVENESS

Strategic Development & Execution

Budget Forecasting & Administration

Management of Service Delivery

Staff Development Turnover Reduction

Regulatory Compliance

Progress Improvement

Partnership Development

Personnel Management

Training & Group Presentations

Performance Appraisals

COMPUTER SKILLS

Microsoft Office 365

Genesis

OneLogin

Panviva

AWARDS

Proctor & Gamble Corporation’s

Region-leading Sales Performance Award, 2007

Pennsylvania Keystone Stars Award, 2005

Pennsylvania NAEYC Accreditation Award, 2004

SUMMARY

Results driven professional with over six plus years’ proven leadership experience in the healthcare and education arenas. Possess exceptional verbal and written communication skills. Highly efficient and resourceful with recognized time management, organizational, and teambuilding abilities.

PROFESSIONAL LEADERSHIP EXPERIENCE and ACCOMPLISHMENTS

Maximus, Inc., Philadelphia, PA

Interim Field Services Manager 2020 - Present

Promoted from Supervisor to Field Services Manager, overseeing all aspects of field operations, including staff onboarding and management, region assignments, agreement fulfillment, and completion of expense forms and timecards.

Mentor and support supervisors regarding problem solving and effective leadership skills.

Communicate and implement company direction to six field supervisors.

Devise, deploy, and monitor processes that increase efficiency and productivity.

Analyze and report field metrics, including identifying trends and areas of improvement.

Provide continuous training to enrollment brokers which has resulted in many being promoted to supervisors, as well as expanding their skillset for other department areas.

Collaborate with Deputy Director for state contract negotiations which has increased client enrollment by 97.9% in one year, boosting company revenue 98% consecutively for four years.

Conduct yearly and quarterly performance reviews of six staff and approve reviews for the 17 – 22 whom they manage.

Enrollment Broker Supervisor 2018 - 2020

Developed, coordinated, and enforced procedures and policies, including monitoring productivity quotas of 20 staff who consistently met or exceeded quota.

Established and implemented best practices and ensured quality customer service standards were maintained.

Collaborated with the Office of Long-Term Living and the County Assistance Office.

PA Independent Enrollment Broker 2014 - 2018

Eased and streamlined healthcare service eligibility, enrollment, and access process for senior citizens and those with disabilities.

Educated prospective clients about the services via individual or group presentations.

Trained a total of 120 new brokers within the 4-year period, resulting in 18 being promoted to supervisor and 1 to manager.

Supported supervisors all aspects of current projects, including troubleshooting and customer relations and completed CMI reports in 24 hours.

Gained knowledge of both proprietary and industry used database systems.

Knowledge Learning Corporation, Bryn Mawr, PA

Director 2003 - 2005

Managed staff of 25 teachers and 10 classroom aides and the oversaw the academic, physical, and social growth of 112 children.

Ensured curricula were updated to meet the needs of the students.

Implemented policies and ensured appropriate ethics, compliance, and training.

Managed and organized oversight of grant functions regarding fiscal prudence, required reporting, and government monitoring.

OTHER WORK HISTORY

Lower Merion School District, Ardmore, PA Instructional Assistant

Proctor & Gamble Company, Philadelphia, PA Regional Sales Specialist

Elwyn Inc., Philadelphia, PA Service Coordinator

Prometric Testing Center, Philadelphia, PA Certified Testing Administrator

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