Event Coordinator Operations Manager
Resume:
JOSHUA RIVERA
RESTAURANT OPERATIONS MANAGER
Hospitality industry professional, leads highly effective teams as an experienced cross-functioning restaurant manager with focus on exceeding guest expectations and building strong profit margins along with team cohesiveness. PROFESSIONAL EXPERIENCE
Operations Manager
Ruth’s Chris Steakhouse, Irvine, CA March 2022–Present
Manage daily operations for both front and back-of-house operations for top performing location (10.5M net sales 2022)
Streamlined and worked directly with IT department in implementing new POS software program UKG
Engage daily with guests ensuring exceptional dining experiences and rectifying any issues through direct, empathetic communication
Supervise both kitchen and dining room operations increasing productivity & decreasing labor costs 10% in one quarter Lead Supervisor
Amazon Fresh Irvine, CA January 2020–February 2022
Oversaw and supervised team of over 150 employees in full scale set-up and launch of debut store in Irvine, CA.
Optimized customer engagement through direct communication helping to improve and secure a 97% positive guest reviews on Yelp
Instructed in addition to supervising team members on safety protocol due to COVID restrictions implemented during that time
Developed and analyzed financial and inventory control reporting metrics such as spreadsheets and other software data collecting models, helping reduce inventory loss 9% in just one quarter period Event Coordinator/Administrative Supervisor
Special Events, Los Angeles, CA October 2012–December 2019
Interviewed, hired, and trained team of over 160 employees including servers, porters, and catering line cooks for events ranging from private weddings to Saint Jude Hospital celebrity benefits and the Oscars.
Improved office efficiency through updating our HR system to an interactive software program which helped streamline tasks that had been more time consuming prior to the new software implementation
Managed all social media accounts for company along with marketing such as spearheading David Lynch Foundation benefit concert in Los Angeles which raised more than $120,000 for the foundation CONTACT
Phone
adwkkd@r.postjobfree.com
linkedin.com/in/jriveramgmt/
EDUCATION
Santa Monica College
Santa Monica, CA 2008
Associate in Science
Business
(GPA: 3.6)
Johnson & Wales University
Miami, FL 2001
Hospitality Management
RELEVANT SKILLS
Interpersonal Communication
Time Management
Collaboration & Teamwork
Decision Making
Menu & Event Planning
Budget & Purchase Managing
Hiring & Scheduling
Health & Safety Compliance
Mentoring & Mediation
Computer/ IT Literate
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