Customer Service Assistant Manager

Melissa E. Parmenter Permanent Address:

814-***-**** 2973 Haas Ave

******************@*******.*** Erie, PA 16505

EDUCATION

Fortis Institute Erie, PA

Associates Degree in Special Business: Graduated: Feb 2016 Business Administration and Accounting

RELEVANT WORK EXPERIENCE

Romolo Chocolates Erie, PA

Production Control Sep 2021-May 2022

● Produced more than 430 pieces of hand dipped assorted chocolates on a daily basis.

● Followed a daily agenda to make the most needed chocolate first to maintain the assortment of chocolates which satisfies consumers.

● Recorded a daily log where over 1000 bags of chocolate were accounted for on a daily basis.

● Helped the business double the chocolate production which led the company to meet the demands of the consumers.

Long John Silvers Erie, PA

Assistant Manager May 2021-Sep 2021

● Managed register cash balances and safe by through accounting and bookkeeping which helped the business become profitable.

● Worked on a day-to-day basis 75 or more customer needs and issues which generated an efficient environment with high satisfaction.

● Followed strict OSHA procedures for preparing raw seafood which ensured the safety of the food and customer.

● Sanitized the entire store every two hours due to the COVID-19 pandemic which kept a healthy work environment.

● Maintained records for inventory and management of products when bulk orders were received to maintain an organized establishment.

● Delivered deposits to the bank to keep on-hand cash balance at the standard. Tim Hortons Summit, PA

Opening Baker July 2020- Feb 2021

● Produced all oven baked items that were to be sold on a daily basis and produced more as needed to maintain the demand.

● Organized inventory and deliveries to ensure correct items were delivered and adequate inventory was achieved for the following week.

McDonalds Erie, PA

Shift Manager Aug 2014- July 2020

● Organized shifts of 8 to 12 other employees to ensure the Labor Cost Percentage was below 25%.

● Handled register cash, safe exchanges, and bank deposits which kept the till money below $500.

● Cross-trained to be able to work at every position in the restaurant effectively.

● Trained new employee on procedure and etiquette which maintained the standards of McDonalds.

● Followed the standard of excellence which were “Quality, Timely, Tiddly, Efficiently McDonalds Way”.

H&K DONUTS Erie, PA

BookKeeping and Assistant Doughnut Maker July 1996- Dec 2012

● Developed relationships with 10 other businesses for deliveries, including managing and tracking inventory to result in an increase of partnership sales by 20%.

● Created weekly invoices for clients that had accounts with the business.

● Documented all financial transactions and liabilities to educate the business on its financial position.

● Created a daily variety of 24 hand-made assorted doughnuts with over 10 different toppings and fillings.

RELEVANT SKILLS AND INTERESTS

Skills: Customer service, problem solver, detail oriented, time management, prioritize responsibilities, efficient, positive, self motivated, team oriented, self reliant, dependable. Interests: Making people smile, crocheting

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