Customer Service Stuffing

CURRICULUM VITAE

SHAIKH MUSTAKIM

***/*** ***** ‘C’ Wing, J.J.C.H.S.

K.C Marg, Reclamation, Bandra (west)

Mumbai-400 050

Mobile No. 983-***-****

*******@*****.***

PERSONAL DETAILS:

Date of Birth: 2ndJune 1982

Age: 38 years

Languages: English, Hindi & Marathi

Nationality: Indian

OBJECTIVE:

To work with positive attitude & willing to accept responsibility so as to achieve the set goal & contribute in the growth of the organization.

PERSONAL ATTRIBUTES:

Enthusiastic.

Willing to go to extra mile.

Fast learner & eager to try out new thing.

ACADEMIC QUALIFICATION:

Degree University/Board Institute/College Year of pass % S.S.C. Mumbai Board Fr. Agnel 2000 42

H.S.C Mumbai Board Rizvi College 2002 48

B.A.(Economics) Mumbai University Rizvi College 2005 43 ADDITIONAL QUALIFICATION:

Introductory of Cargo Management from IITC, Bandra, Mumbai

Basic Computer Knowledge

WORK EXPERIENCE:

Company Name: JMZ CARGO PVT LTD (Logistics & Courier) Location: Andheri (East)

Designation: Operation In charge cum Billing Executive Duration: 26

th

April 2022 – Till Date

Duties: Worked as Operation In charge cum Billing Executive My job responsibilities included:

Plan the movement of the shipment according to the booking in Airlines. * Prepare the bagging as per the Airlines requirement. * Prepare the Manifest for Export shipment & other related documents for custom process* Send the Pre-Alert to the Dubai counterpart* Follow up with the Dubai counterpart for the clearance and delivery process. * Track and update the shipment status to customer on day-to-day basis* Coordination with Clients & Vendors regarding rates, payments, bookings & some other queries related to shipment or Invoice etc.* Solve the queries of customers via email or on call.* Preparing & suggesting related documents and submitting to customers* Ensure that customers are aware of necessary paperwork and any special instructions* Arrange the Pickup & Delivery of shipment on time basis.* Connect the shipment to the principal company* Handle Petty cash and update an entry in excel sheet.* Monitoring spending and budget and advise to reduce costs and increase profit* Prepare the quotation of Export rate and update it to client* Generate Export/Import invoice/cash receipt daily, weekly, quarterly, monthly and dispatch it to customers through email/post* Coordinate and follow up on outstanding payment of all cash and credit client on time* Prepared monthly sales report & profit margin of company*

Company Name: Couriex Pvt Ltd (Logistics & Courier) Location: Andheri (East)

Designation: Asst Operation Manager

Duration: 22

th

Nov 2021 – Till 25

th

April 2022 (from 26

th

April 2022 take over by JMZ cargo pvt ltd)

Duties: Worked as Asst Operation Manager

My job responsibilities included:

Plan the movement of the shipment according to the booking in Airlines.* Prepare the bagging as per the Airlines requirement.* Prepare the Manifest for Export shipment & other related documents for custom process* Send the Pre-Alert to the Dubai counterpart* Follow up with the Dubai counterpart for the clearance and delivery process as well as the vendor pending payments.* Monitoring spending and budget and advise the team to reduce costs and increase profit* Prepare the quotation of Export rate and update it to client* Handle Petty cash and update an entry in excel sheet.* Send the daily cash report to Dubai office.* Coordination with Clients

& Vendors regarding rates, payments, bookings & some other queries related to shipment or Invoice etc.* Track and update the shipment status to customer on day-to-day basis* Solve the queries of customers via email or on call.* Preparing & suggesting related documents and submitting to customers* Ensure that customers are aware of necessary paperwork and any special instructions* Company Name: Trans Air Express Pvt Ltd (Logistics & Courier) Location: Andheri (East)

Designation: Senior Supervisor-Customer Service/ Operation/ Billing In charge Duration: Dec 2012 – 20

th

Nov 2021

Duties: Worked as Senior Supervisor in Customer Care / Operation & Billing In charge My job responsibilities included:

*Handle Petty cash and update an entry in excel sheet as well as accounts book* Monitoring spending and budget and advise to reduce costs and increase profit* Prepare the quotation of Export & Import rate and update it to client* Update and merge Rate, Fuel & Taxes in companies software* Generate Export/Import invoice weekly, quarterly, monthly and dispatch it to customers through email/post* Coordinate and follow up on outstanding payment of all cash and credit client on time* Prepared monthly sales report & profit margin of company* Track and update the shipment status to customer on day-to-day basis* Solve the queries of customers via email or on call. * Preparing & suggesting related documents and submitting to customers* Ensure that customers are aware of necessary paperwork and any special instructions* Coordination with Clients & Vendors regarding rates, payments & some other queries related to Shipment or Invoice* Arrange the Pickup & Delivery of shipment on time basis * Prepare the Manifest for Export shipment & other related documents for custom process* Connect the shipment to the principal company* Arrange the Import shipment and prepare its related documents for clearance process * Company Name: Acumen Overseas Pvt Ltd. (GHA of Malaysian Airline) Location: CSI Airport Mumbai

Designation: Assistant Cargo Supervisor

Duration: Feb 2009 – June 2011

Duties: Worked as Asst.Supervisor

My job responsibilities included:*Export Cargo acceptance* Carting of export cargo to operational area* Loading cargo on unit loading devices as per the airlines requirement* Updating DSI on MH System* Preparation of export cargo manifest* Maintaining of ULD’s stock on station* Handling pre/post flight functions* Import Documentation for de-stuffing and segregation* Checking of incoming shipment and warehousing as per type of cargo* Handling of import transshipment cargo* Issuing Delivery Order. Company Name: Cambata Aviation Pvt Ltd. (GHA of Cathay Pacific Airline) Location: CSI Airport Mumbai

Designation: Assistant Cargo Supervisor

Duration: Mar 2008- Jan 2009

Duties: Worked as Asst. Supervisor for Cathay Pacific Airlines. My job responsibilities included:

*Export Cargo acceptance* Carting of export cargo to operational area* Loading cargo on unit loading devices as per the

airlines requirement* Updating DSI on CX System* Preparation of export cargo manifest* Maintaining of ULD’s stock on station* Handling pre/ post flight functions* Import Documentation for de-stuffing and segregation* Checking of

incoming shipment and warehousing as per type of cargo* Handling of import transshipment cargo. EXTRA CURRICULAR ACTIVITIES:

Took part in school Athletics and won several awards.

Good Leadership activities.

HOBBIES:

Football, Playing Carom & Listening Music.

PLACE: Mumbai

DATE:

(SHAIKH MUSTAKIM)

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