Document Processor Data Entry
Resume:
Angela Rivers
Addison, TX *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Account Service Representative
The Judge Group - Westlake, TX
September 2022 to Present
• Processed IRA rate sheets and prepares transfers, distributions, rollovers, conversions, death claims, and closures in accordance with government regulations and bank policies. Document Processor
Ultimate Staffing Services - Irving, TX
June 2022 to September 2022
• Read and analyze documents to be processed.
• Determine the best way to process the document, based on its content and purpose.
• Convert the document into the appropriate format for processing, using scanning and OCR technologies as needed.
• Perform quality control checks on processed documents to ensure accuracy and completeness.
• Archive processed documents according to established procedures. Sr. Mortgage Closer -Remote
Digital Risk/Wells Fargo - Dallas, TX
August 2020 to January 2022
• Required to take assignment of the loan,performed a series of validations and determine if the file may continue with settlement or if the file is rejected.
• Reviewed file documentation for completeness and consistency with original information as indicated on initial loan application. Assembles, collates and maintains documentation in proper processing order.
• Disposition the loan . Completed a series of validation to ensure that the unpaid principal balance is at the correct amount and all fees are accounted for.
• Confirms all underwriting closing and funding conditions will be cleared prior to closing.
• Verifies cash to/from closing is clear on specific loan program.
• Verifies the loan meets/clears both state and federal compliance prior to the release of the closing package.
• Examines final closing documents to confirm they are in compliance with loan product type. Mortgage Document Processor
Modis/Iron Mountain - Dallas, TX
August 2020 to January 2021
• Task performed included document preparation, scanning, indexing, quality control and content review.
• Accurately processed financial documents according to the specifications, met Processing goals and individual metrics.
• Effectively communicated with Peers and management.
• High attention to detail to match names, numbers and other data documents . Title Procurement Processor
Copart, Inc - Dallas, TX
March 2019 to August 2020
• Opening/Scanning mail received
• Call queue answered basic TP questions, gave claim updates and direct caller to correct party or team.
• Sent Total Loss Packets with documents that are required per state guidelines.
• Initial Lien Holder calls to secure payoff information, letters of guarantee and copy of title.
• Initial calls to owners/ insureds to inform owner of packet that will be sent to them.
• Follow up calls to owners/insureds to follow up on needed documents or corrected documents needed.
• Follow up calls to Lien holders for documents listed above in initial call.
• Launch "Ok to pay" the owner/insured to the Insurance company after final review of file for compliance.
• Monitor and worked a shared inbox to ensure the task and directives are addressed and completed per company policy, timelines and contractual obligation. Specimen Processor II
Quest Diagnostic - Irving, TX
January 2015 to March 2019
• Label and process patient specimens accurately & distribute to appropriate areas of laboratory.
• Processed laboratory samples according to procedure.
• Printed appropriate labels for specimen labeling.
• Ensured specimens were processed according to specimen requirements & that all specimen requirements were met.
Agent Group Banking Remittance Specialist
Kelly Services/Allstate Insurance - Irving, TX
November 2013 to December 2014
• Support agencies with their payment and banking processes.
• Respond to customer service inquiries by chat, investigate discrepancies to reconcile accounts and customer polices.
• Work in SAP, Mainframe, online bank websites and various Allstate Intranet sites
• Reconcile out of balances by debiting or crediting customer policies and process charge offs. NCT Auto Total Loss Processor
Kelly Services/Allstate Insurance - Irving, TX
July 2012 to June 2013
• Responsible for ensuring all title documents are secured by Allstate.
• Meet all DMV requirements and issue equity payments to the customers by working with multiple set of requirements.
• Updated claim information and work with adjusters.
• Responsible for training and development of new NCT Auto Total Loss Processors.
• Handle escalated phone calls from customers and agents.
• Ensured any changes that were made from management regarding the claim process were followed and understood.
• Provide a progress report to upper management on new processors on the floor. Work From Home Customer Service Rep
West at Home - Omaha, NE
January 2007 to May 2012
• Assist customers with questions and resolve issues.
• Entered and verified customer information.
• Explain sales features and offered additional products and services. Mortgage Loan Processor
Orlando Enterprise - Dallas, TX
April 2006 to June 2008
• Reviewed FHA, VA, Conventional loans .
• Collected and reviewed loan documents to satisfy loan conditions.
• Ordered credit reports, title work, VOD, VOE, appraisals, hazard insurance and flood determination certificates.
• Processed loans through Desktop underwriting.
• Ensured all documents requested by underwriting were obtained.
• Calculated debt to income ratio
• Encompass experience
Data Entry
All Medical Personnel - Irving, TX
December 2005 to September 2007
Compliance /Payroll 7/2008-6/2012
• Responsible for pulling criminal background checks
• Verifying education and employment verifications
• Assist with payroll, making sure time cards were entered into the system Education
Associate in Computer Information Systems
Grambling State University - Grambling, LA
1981 to 1985
Skills
• Data Entry (7 years)
• Customer Service (9 years)
• 10-Key (7 years)
• Mortgage Loan Processing (2 years)
• Accounts Payable
• Loan Officer Experience
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